Subject: Re: Please fill the blank and complete the reporting
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: "Sanaa.Hammad" <[email-masked]>, Samer Aburamadan <[email-masked]>, syed ataullah <[email-masked]>, AMIR <[email-masked]>, Nada Hattar <[email-masked]>, "farah.badawi" <[email-masked]>, Taima Zeid <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>, Raja Ramachandran <[email-masked]>
Date: Thu, 19 Jan 2023 04:24:39 -0700 (MST)

Hi Anslem. 

Noted and same will be shared with the team. 

Regards. 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "Sanaa.Hammad" <[email-masked]>, "Samer Aburamadan" <[email-masked]>, "syed ataullah" <[email-masked]>, "Malek" <[email-masked]>, "AMIR" <[email-masked]> 
Cc: "Nada Hattar" <[email-masked]>, "farah.badawi" <[email-masked]>, "Taima Zeid" <[email-masked]>, "Deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ahmed Zoher" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "Raja Ramachandran" <[email-masked]> 
Sent: Thursday, January 19, 2023 2:55:19 PM 
Subject: RE: Please fill the blank and complete the reporting 

Hi Team, 

Just FYI - Please make sure these below 4 dispositions should not be used under “ REASON CATEGORY ” by any agents as these were supposed to be removed. 

    1. Delivery Related 
    2. Product Complaint 
    3. Refund and Cancelation 
    4. App and Website Issue 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Anslem Misquitta 
Sent: Thursday, January 19, 2023 1:13 PM 
To: Sanaa Hammad <[email-masked]>; samer aburamadan <[email-masked]>; [email-masked]; Malek <[email-masked]>; [email-masked] 
Cc: Nada Hattar <[email-masked]>; farah.badawi <[email-masked]>; Taima Zeid <[email-masked]>; Deeksha <[email-masked]>; [email-masked]; HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>; Raja Ramachandran <[email-masked]> 
Subject: Please fill the blank and complete the reporting 

Hi Team, 

Please fill the blank and complete the report. 

Since yesterday all the disposition are supposed to be shifted to HB Chat Type. 

Please select both the disposition for now till the old disposition tab is grayed out or an alternative solution is given. 

	

Ticket ID 	

Type 	

Agent 	

Created 	

Days 	

Ageing 	

Order ID 	

Complaints 	

HB Chat Type 	

Reason Category 

5477387 	

Complaints 	

Samer. aburamadan 	

######### 	

32 	

+15days 	

5477387 	

Damaged/Manufacturing Fault 	

Fill the Blank 	

Fill the Blank 

5522078 	

Complaints 	

Sanaa Hammad 	

######### 	

21 	

+15days 	

5522078 	

Damaged/Manufacturing Fault 	

	

5524313 	

Complaints 	

Sanaa Hammad 	

######### 	

20 	

+15days 	

9407578046 	

Late Delivery 	

	

5550231 	

Complaints 	

Samer. aburamadan 	

1/5/2023 	

14 	

11-15 days 	

9406799305 	

Late Collection (Returns) 	

	

5560698 	

Complaints 	

Ayat Alkhaldi 	

1/8/2023 	

11 	

11-15 days 	

2900100448 	

Damaged/Manufacturing Fault 	

	

5562362 	

Complaints 	

Samer. aburamadan 	

1/8/2023 	

11 	

11-15 days 	

5562362 	

Mattress Complain 	

	

5571730 	

Complaints 	

Razan alberawi 	

1/10/2023 	

9 	

7-10 days 	

9404247444 	

Damaged/Manufacturing Fault 	

	

5572502 	

Complaints 	

Razan alberawi 	

1/10/2023 	

9 	

7-10 days 	

9563857409 	

Damaged/Manufacturing Fault 	

	

5593078 	

Complaints 	

Samer. aburamadan 	

1/16/2023 	

3 	

3-4 Days 	

9410620293 	

Item - cannot cancel on Hybris 	

	

5593751 	

Complaints 	

Sanaa Hammad 	

1/16/2023 	

3 	

3-4 Days 	

9409756395 	

Refund Complaint 	

	

5596790 	

Complaints 	

Razan alberawi 	

1/17/2023 	

2 	

0-2 Day 	

9409606006 	

Damaged/Manufacturing Fault 	

	

5596907 	

Complaints 	

Sanaa Hammad 	

1/17/2023 	

2 	

0-2 Day 	

9410460167 	

Late Delivery 	

	

5597219 	

Complaints 	

Jinana Parveen 	

1/17/2023 	

2 	

0-2 Day 	

9409641877 	

Late Collection (Returns) 	

	

5599306 	

Complaints 	

Marwa. almasree 	

1/17/2023 	

2 	

0-2 Day 	

5599306 	

Wrong Item Delivered 	

	

5601021 	

Complaints 	

Rua'a Abukaff 	

1/18/2023 	

1 	

0-2 Day 	

5601021 	

Damaged/Manufacturing Fault 	

	

5601633 	

Complaints 	

Sanaa Hammad 	

1/18/2023 	

1 	

0-2 Day 	

5601633 	

Late Delivery 	

	

5601924 	

Complaints 	

Sanaa Hammad 	

1/18/2023 	

1 	

0-2 Day 	

9410928436 	

HB Damaged HH item below AED 50 	

	

5602009 	

Complaints 	

Sanaa Hammad 	

1/18/2023 	

1 	

0-2 Day 	

9410904112 	

Late Delivery 	

	

5602308 	

Complaints 	

Marwa. almasree 	

1/18/2023 	

1 	

0-2 Day 	

5602308 	

Damaged/Manufacturing Fault 	

	

5603300 	

Complaints 	

raneen.baabaad Fakhr-ildeen Baabad 	

1/18/2023 	

1 	

0-2 Day 	

5603300 	

Damaged/Manufacturing Fault 	

	

5603509 	

Complaints 	

Bushra alzubi 	

1/18/2023 	

1 	

0-2 Day 	

9409231733 	

Damaged/Manufacturing Fault 	

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

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