Subject: RE: Please fill the blank and complete the reporting
From: Anslem Misquitta <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Cc: Nada Hattar <[email-masked]>, farah.badawi <[email-masked]>, Taima Zeid <[email-masked]>, Deeksha <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>, Raja Ramachandran <[email-masked]>
Date: Thu, 19 Jan 2023 09:25:19 +0000

Hi Team,

Just FYI - Please make sure these below 4 dispositions should not be used under "REASON CATEGORY" by any agents as these were supposed to be removed.

  1.  Delivery Related
  2.  Product Complaint
  3.  Refund and Cancelation
  4.  App and Website Issue

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Thursday, January 19, 2023 1:13 PM
To: Sanaa Hammad <[email-masked]>; samer aburamadan <[email-masked]>; [email-masked]; Malek <[email-masked]>; [email-masked]
Cc: Nada Hattar <[email-masked]>; farah.badawi <[email-masked]>; Taima Zeid <[email-masked]>; Deeksha <[email-masked]>; [email-masked]; HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>; Raja Ramachandran <[email-masked]>
Subject: Please fill the blank and complete the reporting

Hi Team,

Please fill the blank and complete the report.

Since yesterday all the disposition are supposed to be shifted to HB Chat Type.
Please select both the disposition for now till the old disposition tab is grayed out or an alternative solution is given.

Ticket ID
Type
Agent
Created
Days
Ageing
Order ID
Complaints
HB Chat Type
Reason Category
5477387
Complaints
Samer. aburamadan
#########
32
+15days
5477387
Damaged/Manufacturing Fault
Fill the Blank
Fill the Blank
5522078
Complaints
Sanaa Hammad
#########
21
+15days
5522078
Damaged/Manufacturing Fault

5524313
Complaints
Sanaa Hammad
#########
20
+15days
9407578046
Late Delivery

5550231
Complaints
Samer. aburamadan
1/5/2023
14
11-15 days
9406799305
Late Collection (Returns)

5560698
Complaints
Ayat Alkhaldi
1/8/2023
11
11-15 days
2900100448
Damaged/Manufacturing Fault

5562362
Complaints
Samer. aburamadan
1/8/2023
11
11-15 days
5562362
Mattress Complain

5571730
Complaints
Razan alberawi
1/10/2023
9
7-10 days
9404247444
Damaged/Manufacturing Fault

5572502
Complaints
Razan alberawi
1/10/2023
9
7-10 days
9563857409
Damaged/Manufacturing Fault

5593078
Complaints
Samer. aburamadan
1/16/2023
3
3-4 Days
9410620293
Item - cannot cancel on Hybris

5593751
Complaints
Sanaa Hammad
1/16/2023
3
3-4 Days
9409756395
Refund Complaint

5596790
Complaints
Razan alberawi
1/17/2023
2
0-2 Day
9409606006
Damaged/Manufacturing Fault

5596907
Complaints
Sanaa Hammad
1/17/2023
2
0-2 Day
9410460167
Late Delivery

5597219
Complaints
Jinana Parveen
1/17/2023
2
0-2 Day
9409641877
Late Collection (Returns)

5599306
Complaints
Marwa. almasree
1/17/2023
2
0-2 Day
5599306
Wrong Item Delivered

5601021
Complaints
Rua'a Abukaff
1/18/2023
1
0-2 Day
5601021
Damaged/Manufacturing Fault

5601633
Complaints
Sanaa Hammad
1/18/2023
1
0-2 Day
5601633
Late Delivery

5601924
Complaints
Sanaa Hammad
1/18/2023
1
0-2 Day
9410928436
HB Damaged HH item below AED 50

5602009
Complaints
Sanaa Hammad
1/18/2023
1
0-2 Day
9410904112
Late Delivery

5602308
Complaints
Marwa. almasree
1/18/2023
1
0-2 Day
5602308
Damaged/Manufacturing Fault

5603300
Complaints
raneen.baabaad Fakhr-ildeen Baabad
1/18/2023
1
0-2 Day
5603300
Damaged/Manufacturing Fault

5603509
Complaints
Bushra alzubi
1/18/2023
1
0-2 Day
9409231733
Damaged/Manufacturing Fault

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com