Subject: Dispositions Tab Changed in Fresh Desk
From: Anslem Misquitta <[email-masked]>
To: samer aburamadan <[email-masked]>, Sanaa.Hammad <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, syed.ataullah <[email-masked]>, Nada Hattar <[email-masked]>
Cc: farah.badawi <[email-masked]>, Taima Zeid <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sabry Yousef <[email-masked]>
Date: Tue, 17 Jan 2023 12:25:30 +0000

Hi Team,

Happy New Year to all and compliments of the season, I hope you all have a good year ahead.

Few Changes on disposition that I would like to share and must be implanted from 18th January 2023.

We will no longer be using the old dispositions fields

Going forward we will use the HB Chat Type Field for our dispositions which is given below.

@Sanaa Hammad<mailto:[email-masked]> and @samer aburamadan<mailto:[email-masked]> - For reporting purpose please use both the fields for now so we get the right reporting as per the correct/actual dispositions used previously (old bucket/tagging) and currently (new bucket/tagging).

@Nada Hattar<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> Please brief the agents accordingly.

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Anslem Misquitta
Retail Operations - Customer Care
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