Subject: RE: Mattress T&C
From: Murtaza Kutiyanawala <[email-masked]>
To: malek.hosan <[email-masked]>
Cc: amir.aziz <[email-masked]>, syed.ataullah <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>, Anslem Misquitta <[email-masked]>, Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Mon, 16 Jan 2023 12:31:09 +0000

Hi Malek,

-If mattress CRM not resolved as per the closure remark, should we keep following up for new CRM or inform cx 15 days again – need to follow up on the same CRM and inform the customer approx 2 to 5 days more

-As per the T&C for the mattress, resolution time is mentioned as 7-10 days.  as per last update it was 10-15, Should we keep following 10-15 days or 7-10 days. – It will be 10 to 15 days.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
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F   :  +971 4 517 2380
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From: Malek Al. Hosan <[email-masked]>
Sent: Monday, January 16, 2023 4:01 PM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: amir.aziz <[email-masked]>; syed.ataullah <[email-masked]>; saurabh <[email-masked]>; Deeksha <[email-masked]>; Anslem Misquitta <[email-masked]>; Sabry Yousef <[email-masked]>
Subject: Re: Mattress T&C

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Dear Murtaza.

I really apologize for the inconvenience caused. Actually i did not get the notification for the same and i was the only available on floor.
That it totally my mistake and will make sure to avid this.

Request your kind clarification for the following 2 points:

-If mattress CRM not resolved as per the closure remark, should we keep following up for new CRM or inform cx 15 days again

-As per the T&C for the mattress, resolution time is mentioned as 7-10 days.  as per last update it was 10-15, Should we keep following 10-15 days or 7-10 days.

Regards.
Malek.

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