Subject: Re: Mattress T&C
From: "Malek Al. Hosan" <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: AMIR <[email-masked]>, syed ataullah <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>, Anslem Misquitta <[email-masked]>, Sabry Yousef <[email-masked]>
Date: Mon, 16 Jan 2023 05:01:02 -0700 (MST)

Dear Murtaza. 

I really apologize for the inconvenience caused. Actually i did not get the notification for the same and i was the only available on floor. 
That it totally my mistake and will make sure to avid this. 

Request your kind clarification for the following 2 points: 

-If mattress CRM not resolved as per the closure remark, should we keep following up for new CRM or inform cx 15 days again 

-As per the T&C for the mattress, resolution time is mentioned as 7-10 days. as per last update it was 10-15, Should we keep following 10-15 days or 7-10 days. 

Regards. 
Malek.