Subject: Fw: [#5553932] - Signum Velvet Sofa Bed (broke)
From: Saurabh Dadu <[email-masked]>
To: syed ataullah <[email-masked]>, "AMIR ABDUL. AZIZ" <[email-masked]>, "Malek Al. Hosan" <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Yahia Taha <[email-masked]>
Date: Fri, 6 Jan 2023 11:40:31 +0000

Dear Colleagues,

If you see any tickets where you see customer says that he knows Ajay, or Mr./Mrs. Jagatiani, uses words like CEO, Director, Owner - please do not reply to the customer.

For UAE - Send those cases Directly Mr. Murtaza and Mr. Ahmad Zohar and KSA Send those cases to Mr. Yahia directly.

Please train the agents and then quiz them on it today itself.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Murtaza Kutiyanawala <[email-masked]>
Sent: 06 January 2023 5:01 PM
To: Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: Ahmed Zoher <[email-masked]>
Subject: FW: [#5553932] - Signum Velvet Sofa Bed (broke)

Hi Deeksha / Saurabh,

Request you to check on the below customer complaint, customer has clearly mentioned that she knows the CEO and has added the CEO in the email chain, please brief the team for such cases please directly send an email to Ahmed Z or me also they can send us a personal whatts app.

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Raja Ramachandran <[email-masked]>
Sent: Friday, January 6, 2023 2:12 PM
To: Murtaza Kutiyanawala <[email-masked]>
Subject: Fwd: [#5553932] - Signum Velvet Sofa Bed (broke)

Regards

Raja

________________________________

From: Ajay Antal <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 6, 2023 2:09:48 PM
To: Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5553932] - Signum Velvet Sofa Bed (broke)

________________________________

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 6, 2023 1:19 PM
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Cc: Ajay Antal <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#5553932] - Signum Velvet Sofa Bed (broke)

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Chairman PA,

Thank you for contacting us.

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We would be happy to help you. However for us to check and investigate, we would need some more information. we kindly ask you to send the damage item picture that will clarify the issue , then we can assist you as well as we can

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Looking forward to hearing from you.

Your friends,

The Support Team

5553932:1125156

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