Subject: Waiting on customer ticket automatic closing not functioning.
From: "Malek Al. Hosan" <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, syed ataullah <[email-masked]>, AMIR <[email-masked]>
Date: Mon, 2 Jan 2023 22:05:54 -0700 (MST)

Dear Sir. 

Please note that the ticket which are waiting on customer in HB-LSM-KSA-Followup are not closing automatically after 48h. 
Please assist to get this sorted. I will close it manually for now. 

Attached picture FYR. 

Thanks&Regards, 
Malek.