Subject: RE: [#5493098] - Assembly Manual / 29038101842320211207
From: Ramesh Veluchamy <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Sabry Yousef <[email-masked]>, Anslem Misquitta <[email-masked]>, Home Box <[email-masked]>, Tanveer Haque <[email-masked]>, Subhash Jangir <[email-masked]>, Sandeep Hari <[email-masked]>
Date: Wed, 28 Dec 2022 11:33:27 +0000

Dear Team.

Please find the attached for your reference.

Thanks & Regards

Ramesh.V
  Supervisor
  T   :  +971 48215922
  M:  +971 501647973
  E   :  [email-masked]<mailto:[email-masked]>
  DWC building no-2 landmark warehouse
  P.O.Box 282028, UAE.
 www.homeboxstores.com<http://www.homeboxstores.com/>

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Wednesday, December 28, 2022 1:11 PM
To: syed.ataullah <[email-masked]>; amir.aziz <[email-masked]>; malek.hosan <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu [email-masked]<mailto:[email-masked]>
Cc: HomeBox Customercare UAE [email-masked]<mailto:[email-masked]>; Sabry Yousef [email-masked]<mailto:[email-masked]>; Anslem Misquitta [email-masked]<mailto:[email-masked]>; Home Box <[email-masked]>; Tanveer Haque <[email-masked]>; Subhash Jangir <[email-masked]>; Ramesh Veluchamy <[email-masked]>
Subject: RE: [#5493098] - Assembly Manual / 29038101842320211207

@Syed Ataullah<mailto:[email-masked]> / @[email-masked]<mailto:[email-masked]> / @Malek<mailto:[email-masked]> – Why is the escalation matrix not followed, why are we sending 5 reminders to the team by now this should have been escalated to Tamal as per the escalation matrix

Looping @Deeksha Dadu<mailto:[email-masked]>

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 28, 2022 6:30 AM
To: Tanveer Haque <[email-masked]<mailto:[email-masked]>>; Subhash Jangir <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5493098] - Assembly Manual / 29038101842320211207

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Reminder 5

Hi Team,

KIndly update on this..

Manual request

Order No: 29038101842320211207

Item ID:  160033879 - P-Digital Home Safe(Large)W/Fingerprint<https://www.homeboxstores.com/ae/en/Bedroom/Home-Safes/HOME-BOX-Digital-Home-Safe-with-Fingerprint-Reader-and-Shelf---Large/p/160033879>

Problem Statement: Cx requested the assembly manual of (160033879).
Cx is waiting for a long time and said he will complain to DED. Kindly assist.

Cx Email address: [email-masked]<mailto:[email-masked]>

Thanks & Regards,
Ali
On Tue, 27 Dec at 5:27 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Reminder 4,

Hi Team,

Manual request

Order No: 29038101842320211207

Item ID:  160033879 - P-Digital Home Safe(Large)W/Fingerprint<https://www.homeboxstores.com/ae/en/Bedroom/Home-Safes/HOME-BOX-Digital-Home-Safe-with-Fingerprint-Reader-and-Shelf---Large/p/160033879>

Problem Statement: Cx requested the assembly manual of (160033879).
Cx is waiting for a long time and said he will complain to DED. Kindly assist.

Cx Email address: [email-masked]<mailto:[email-masked]>

Thanks & Regards,
Aws.
On Mon, 26 Dec at 4:56 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Reminder 3,

Hi Team,

Manual request

Order No: 29038101842320211207

Item ID:  160033879 - P-Digital Home Safe(Large)W/Fingerprint<https://www.homeboxstores.com/ae/en/Bedroom/Home-Safes/HOME-BOX-Digital-Home-Safe-with-Fingerprint-Reader-and-Shelf---Large/p/160033879>

Problem Statement: Cx requested the assembly manual of (160033879).
Cx is waiting for a long time and said he will complain to DED. Kindly assist.

Cx Email address: [email-masked]<mailto:[email-masked]>

Thanks & Regards,
Aws.
On Sun, 25 Dec at 2:33 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Reminder 2,

Hi Team,

Manual request

Order No: 29038101842320211207

Item ID:  160033879 - P-Digital Home Safe(Large)W/Fingerprint<https://www.homeboxstores.com/ae/en/Bedroom/Home-Safes/HOME-BOX-Digital-Home-Safe-with-Fingerprint-Reader-and-Shelf---Large/p/160033879>

Problem Statement: Cx requested the assembly manual of (160033879). Kindly assist.

Cx Email address: [email-masked]<mailto:[email-masked]>

Thanks & Regards,
Aws.

On Sat, 24 Dec at 2:26 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Reminder 1,

Hi Team,

Manual request

Order No: 29038101842320211207

Item ID:  160033879 - P-Digital Home Safe(Large)W/Fingerprint <https://www.homeboxstores.com/ae/en/Bedroom/Home-Safes/HOME-BOX-Digital-Home-Safe-with-Fingerprint-Reader-and-Shelf---Large/p/160033879>

Problem Statement: Cx requested the assembly manual of (160033879). Kindly assist.

Cx Email address: [email-masked]<mailto:[email-masked]>

Thanks & Regards,
Aws.

5493098:1125156
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