Subject: Note Added - [#5472625] Rejected Refund - 9513544454
From: Home Box <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Dec 2022 09:23:00 +0000

Hi ,    Anslem Misquitta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5472625    Subject:  Rejected Refund - 9513544454   Requester: Yashaya Mohamed-Soodin    Note Content:   <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">FYI to you all also - <strong dir="ltr" style="box-sizing: border-box; font-weight: 700; color: rgb(24, 50, 71); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Calibri, sans-serif; font-size: 15px">For more than 6 months Invoices and you see refund is declined on hybris - If refund is offered to customer (if customer paid via Card/Tabby/Apple Pay) then we will need to get the bank details from customer for manual refund as refund may not go through on hybris for more than 6 months invoices you will need to take bank details from customer and raise JIRA to update the bank details and then you can forward the request to us so we can request manual refund from finance team</strong><span style='color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'> </span> </div></div>