Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004
From: Anslem Misquitta <[email-masked]>
To: Sanjeeb Das <[email-masked]>, Homebox LIWA SM <[email-masked]>, Hb Liwa Ma <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, Raja Ramachandran <[email-masked]>, Sameer Sadiq <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, Sanaa.Hammad <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>, samer aburamadan <[email-masked]>
Date: Thu, 22 Dec 2022 09:03:11 +0000

Hi LIWA Store,

Team is not able to cancel these items as these are C&C orders, this must be done from your end so refund can be processed for the customers who wants to cancel their order.

S.no
Order
Remarks
1
9404437063
Cx will cancel the order
2
9404427671
Cx will cancel the order
3
9404447748
Not Answer the Call
4
9404449696
Refund Processed
5
9404454225
Not Answer the Call
6
9404472963
Not Answer the Call
7
9404384142
Cx will cancel the order
8
9404497046
Cx will cancel the order
9
9404385534
Cx Collected the order
10
9404482193
As per cx cancel the order.
11
9404410472
Cx will cancel the order
12
9404499384
Cx will cancel the order
13
9404507421
Not Answer the Call

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta <[email-masked]>
Sent: Wednesday, December 21, 2022 4:18 PM
To: Sanaa.Hammad <[email-masked]>; syed.ataullah <[email-masked]>; amir.aziz <[email-masked]>; malek.hosan <[email-masked]>; samer aburamadan <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; Raja Ramachandran <[email-masked]>; Sameer Sadiq <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>; Homebox LIWA SM <[email-masked]>; Sanjeeb Das <[email-masked]>; Hb Liwa Ma <[email-masked]>
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004

FYI to all - Please action this accordingly, all below invoice is for LIWA store.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 21, 2022 4:05 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: Re: PENDING CLICK & COLLECT ORDER-LIWA-29004

Dear Team,

Below remarks for your reference.

S.no
Order
Remarks
1
9404437063
Cx will cancel the order
2
9404427671
Cx will cancel the order
3
9404447748
Not Answer the Call
4
9404449696
Refund Processed
5
9404454225
Not Answer the Call
6
9404472963
Not Answer the Call
7
9404384142
Cx will cancel the order
8
9404497046
Cx will cancel the order
9
9404385534
Cx Collected the order
10
9404482193
As per cx cancel the order.
11
9404410472
Cx will cancel the order
12
9404499384
Cx will cancel the order
13
9404507421
Not Answer the Call

Regards
JItendra Singh
________________________________
From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 21, 2022 11:04 AM
To: Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004

Hi LIWA Store,

Has the below items in the store and ready for pick up for customers.

S.no

Order

Date

Remarks

1

9404437063

6-Dec

Not Received

2

9404427671

6-Dec

Not Received

3

9404447748

6-Dec

Not Received

4

9404449696

6-Dec

Not Received

5

9404454225

6-Dec

Not Received

6

9404472963

6-Dec

Not Received

7

9404384142

6-Dec

Not Received

8

9404497046

6-Dec

Not Received

9

9404385534

6-Dec

Not Received

10

9404482193

6-Dec

Not Received

11

9404410472

6-Dec

Not Received

12

9404499384

6-Dec

Not Received

13

9404507421

6-Dec

Not Received

[A close up of a sign  Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Thursday, December 15, 2022 5:21 PM
To: Sanjeeb Das <[email-masked]<mailto:[email-masked]>>
Cc: Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004

Hi Sanjeeb,

++@Jasim Vali Mohammed  Bebal<mailto:[email-masked]>

This is to bring to your Notice that we have received a lot of complaints from customers saying their order has been delayed and CRYSTAL/LSM team are continuously sending emails to get the delivery date but the common response we get is "item is not reached store from WH" when we check with WH we have been informed that items are already sent to the store.

We need to understand the gap and get this issue sorted as this is concerning as we can see we have +35 orders not delivered yet.

For Invoices "Not in WH fulfilment bucket" these are supposed to be delivered from stores end and if item is not available in store, then store must do the shortpick of the item so the order can be routed to warehouse so the order can be fulfilled without any delay. (Email attached)

For Invoices which are already delivered at store were Jasim has shared the manifest (email attached) for the same and someone has signed it and received all the items at store and if item not received from WH then no communication has gone from store to WH to inquire about the same.

If any help is required from us to get this sorted, please do let us know.

S.no

Order

Ageing

WH Remarks

1

9405622617

14

Not in WH fulfilment bucket

2

9405624539

14

Not in WH fulfilment bucket

3

9405637465

14

Not in WH fulfilment bucket

4

9405671602

14

Not in WH fulfilment bucket

5

9404406249

10

Not in WH fulfilment bucket

S.no

Order

Ageing

WH Remarks

6

9404658481

8

Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail

7

9404658454

8

Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail

8

9404674985

8

Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail

9

9404681708

8

Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail

10

9404710003

8

Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail

11

9403380060

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

12

9403432273

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

13

9403547435

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

14

9403553759

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

15

9403557695

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

16

9403560963

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

17

9403600029

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

18

9403655687

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

19

9403692501

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

20

9403753954

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

21

9403775110

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

22

9403792629

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

23

9403792629

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

24

9403829613

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

25

9403854775

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

26

9403881769

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

27

9403903988

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

28

9403973330

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

29

9404042774

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

30

9404098519

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

31

9404114541

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

32

9404116183

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

33

9404123129

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

34

9404130874

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

35

9404258105

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

36

9404301589

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

37

9404306158

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

38

9404585088

7

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

[A close up of a sign  Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 14, 2022 8:05 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004

Dear @Anslem<mailto:[email-masked]> ,

Kindly find the attached enclosed mail for the subjected concern of Liwa store with the updated remarks from WH end.

FYR even find the attached enclosed mail manifest for the listed orders.

[A close up of a sign  Description automatically generated]

Jasim Bebal

Executive E-commerce

HAPPINESS Every were

  T   :  +971 4 517 5824

  F   :  +971 4 517 5824

  M  :  +971 547559607

  E   :  [email-masked]<mailto:[email-masked]>

  DWC Landmark Group Shed 3

  Al-Makhtoom Airport

  P.O.Box 282028, UAE.

 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 14 December 2022 4:50 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004

Hi Jasim,

Please find the attached list sent by LIWA store where the items have not reached the store yet so the order can be fulfilled/delivered.

Please look into this on priority so we can get this sorted at the earliest.

[A close up of a sign  Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 14, 2022 4:41 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004

Thanks, Jitu, for sharing the details.

@Anslem Misquitta<mailto:[email-masked]> - please take this forward

Murtaza Kutiyanawala

Team Lead - Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 14, 2022 3:02 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Sanjeeb Das <[email-masked]<mailto:[email-masked]>>
Subject: PENDING CLICK & COLLECT ORDER-LIWA-29004

Dear Murtaza,

As required, Pls find the attached CNC order pending for collection from LIWA-STORE.

Regards

Jitendra Singh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com