Subject: RE: [#5337860] - order # 9401408002- missing items
From: "Jasim Vali Mohammed Bebal" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: OLM DXB <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Thamilalagan M <[email-masked]>, Aditya Manapuram <[email-masked]>, Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Ahmed Zoher <
Date: Wed, 21 Dec 2022 14:35:10 +0000

Dear @Anslem Misquitta<mailto:[email-masked]> ,

For the subjected ticket order issue , there is set of description issue on the box which lead to wrong picking but right as per the description.
Will arrange the delivery for pending 3 sets in the next 48Hr business hours.

[A close up of a sign  Description automatically generated]
Jasim Bebal
Executive E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 547559607
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0>

From: Anslem Misquitta <[email-masked]>
Sent: Tuesday, 20 December 2022 1:24 PM
To: Jasim Vali Mohammed Bebal <[email-masked]>
Cc: OLM DXB <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Thamilalagan M <[email-masked]>; Aditya Manapuram <[email-masked]>; Sanaa.Hammad <[email-masked]>; samer aburamadan <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>; Ahmed Zoher <[email-masked]>
Subject: RE: [#5337860] - order # 9401408002- missing items

Hi Jasim,

Can you please share the CCTV footage for this order.

As per the records only 1 container was sent to customer and as per invoice 4 quantity of item 162453591 - Easy Click 4-Piece Square Canister Set - 1.4 L was supposed to be delivered, however customer only received 1 quantity, so we have 3 quantities missing for this item from 1 container.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 7, 2022 4:54 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: OLM DXB <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5337860] - order # 9401408002- missing items

Hi Jasim,

Can you please check how many containers were sent to courier team as customer claiming of not receiving item 162453591, 4 quantities had been ordered however customer received only 1, Item price – AED 138.

@Aditya Manapuram<mailto:[email-masked]>

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 7, 2022 2:10 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: OLM DXB <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5337860] - order # 9401408002- missing items

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Team,

Kindly confirm how many containers was shipped for this order as customer confirmed that she received only 1 item.

Order number: 9401408002
AWB: FP112022004448

Items: she order 4 items from the same type which code is 162453591, and she received only one

Best Regards,
Sanaa Hammad.
On Tue, 6 Dec at 2:31 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly confirm how many containers was shipped for this order as customer confirmed that she received only 1 item.

Order number: 9401408002
AWB: FP112022004448

Items: she order 4 items from the same type which code is 162453591, and she received only one

Best Regards,
Sanaa Hammad.

5337860:1125156
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