Subject: Re: PENDING CLICK & COLLECT ORDER-LIWA-29004
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: "Sanaa.Hammad" <[email-masked]>, syed ataullah <[email-masked]>, AMIR <[email-masked]>, Samer Aburamadan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, Raja Ramachandran <[email-masked]>, Sameer Sadiq <[email-masked]>, jasim bebal <[email-masked]>, Homebox liwasm <[email-masked]>, Sanjeeb Das <[email-masked]>, HomeBox LiwaM
Date: Wed, 21 Dec 2022 07:02:43 -0700 (MST)

Dear Anslem. 

Thank you for sharing the update. 

All below cases which fall under our groups was actioned as per the update from store. 

Regards. 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "Sanaa.Hammad" <[email-masked]>, "syed ataullah" <[email-masked]>, "AMIR" <[email-masked]>, "Malek" <[email-masked]>, "Samer Aburamadan" <[email-masked]> 
Cc: "HomeBox Customercare UAE" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "Raja Ramachandran" <[email-masked]>, "Sameer Sadiq" <[email-masked]>, "jasim bebal" <[email-masked]>, "Homebox liwasm" <[email-masked]>, "Sanjeeb Das" <[email-masked]>, "HomeBox LiwaMA" <[email-masked]> 
Sent: Wednesday, December 21, 2022 5:48:21 PM 
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004 

FYI to all – Please action this accordingly, all below invoice is for LIWA store. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Hb Liwa Ma <[email-masked]> 
Sent: Wednesday, December 21, 2022 4:05 PM 
To: Anslem Misquitta <[email-masked]>; Sanjeeb Das <[email-masked]>; Homebox LIWA SM <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; Sanaa.Hammad <[email-masked]>; syed.ataullah <[email-masked]>; amir.aziz <[email-masked]>; malek.hosan <[email-masked]>; samer aburamadan <[email-masked]>; Raja Ramachandran <[email-masked]>; Sameer Sadiq <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]> 
Subject: Re: PENDING CLICK & COLLECT ORDER-LIWA-29004 

Dear Team, 

Below remarks for your reference. 

	

S.no 	

Order 	

Remarks 

1 	

9404437063 	

Cx will cancel the order 

2 	

9404427671 	

Cx will cancel the order 

3 	

9404447748 	

Not Answer the Call 

4 	

9404449696 	

Refund Processed 

5 	

9404454225 	

Not Answer the Call 

6 	

9404472963 	

Not Answer the Call 

7 	

9404384142 	

Cx will cancel the order 

8 	

9404497046 	

Cx will cancel the order 

9 	

9404385534 	

Cx Collected the order 

10 	

9404482193 	

As per cx cancel the order. 

11 	

9404410472 	

Cx will cancel the order 

12 	

9404499384 	

Cx will cancel the order 

13 	

9404507421 	

Not Answer the Call 

Regards 

JItendra Singh 

From: Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 21, 2022 11:04 AM 
To: Sanjeeb Das < [ mailto:[email-masked] | [email-masked] ] >; Hb Liwa Ma < [ mailto:[email-masked] | [email-masked] ] >; Homebox LIWA SM < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Sanaa.Hammad < [ mailto:[email-masked] | [email-masked] ] >; syed.ataullah < [ mailto:[email-masked] | [email-masked] ] >; amir.aziz < [ mailto:[email-masked] | [email-masked] ] >; malek.hosan < [ mailto:[email-masked] | [email-masked] ] >; samer aburamadan < [ mailto:[email-masked] | [email-masked] ] >; Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] >; Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] >; Jasim Vali Mohammed Bebal < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004 

Hi LIWA Store, 

Has the below items in the store and ready for pick up for customers. 

	

S.no 	

Order 	

Date 	

Remarks 

1 	

9404437063 	

6-Dec 	

Not Received 

2 	

9404427671 	

6-Dec 	

Not Received 

3 	

9404447748 	

6-Dec 	

Not Received 

4 	

9404449696 	

6-Dec 	

Not Received 

5 	

9404454225 	

6-Dec 	

Not Received 

6 	

9404472963 	

6-Dec 	

Not Received 

7 	

9404384142 	

6-Dec 	

Not Received 

8 	

9404497046 	

6-Dec 	

Not Received 

9 	

9404385534 	

6-Dec 	

Not Received 

10 	

9404482193 	

6-Dec 	

Not Received 

11 	

9404410472 	

6-Dec 	

Not Received 

12 	

9404499384 	

6-Dec 	

Not Received 

13 	

9404507421 	

6-Dec 	

Not Received 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Anslem Misquitta 
Sent: Thursday, December 15, 2022 5:21 PM 
To: Sanjeeb Das < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Hb Liwa Ma < [ mailto:[email-masked] | [email-masked] ] >; Homebox LIWA SM < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Sanaa.Hammad < [ mailto:[email-masked] | [email-masked] ] >; syed.ataullah < [ mailto:[email-masked] | [email-masked] ] >; amir.aziz < [ mailto:[email-masked] | [email-masked] ] >; malek.hosan < [ mailto:[email-masked] | [email-masked] ] >; samer aburamadan < [ mailto:[email-masked] | [email-masked] ] >; Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] >; Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] >; Jasim Vali Mohammed Bebal < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004 

Hi Sanjeeb, 

++ [ mailto:[email-masked] | @Jasim Vali Mohammed  Bebal ] 

This is to bring to your Notice that we have received a lot of complaints from customers saying their order has been delayed and CRYSTAL/LSM team are continuously sending emails to get the delivery date but the common response we get is “ item is not reached store from WH ” when we check with WH we have been informed that items are already sent to the store. 

We need to understand the gap and get this issue sorted as this is concerning as we can see we have +35 orders not delivered yet. 

For Invoices “Not in WH fulfilment bucket” these are supposed to be delivered from stores end and if item is not available in store, then store must do the shortpick of the item so the order can be routed to warehouse so the order can be fulfilled without any delay. (Email attached) 

For Invoices which are already delivered at store were Jasim has shared the manifest (email attached) for the same and someone has signed it and received all the items at store and if item not received from WH then no communication has gone from store to WH to inquire about the same. 

If any help is required from us to get this sorted, please do let us know. 

	

S.no 	

Order 	

Ageing 	

WH Remarks 

1 	

9405622617 	

14 	

Not in WH fulfilment bucket 

2 	

9405624539 	

14 	

Not in WH fulfilment bucket 

3 	

9405637465 	

14 	

Not in WH fulfilment bucket 

4 	

9405671602 	

14 	

Not in WH fulfilment bucket 

5 	

9404406249 	

10 	

Not in WH fulfilment bucket 

	

S.no 	

Order 	

Ageing 	

WH Remarks 

6 	

9404658481 	

8 	

Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail 

7 	

9404658454 	

8 	

Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail 

8 	

9404674985 	

8 	

Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail 

9 	

9404681708 	

8 	

Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail 

10 	

9404710003 	

8 	

Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail 

11 	

9403380060 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

12 	

9403432273 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

13 	

9403547435 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

14 	

9403553759 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

15 	

9403557695 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

16 	

9403560963 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

17 	

9403600029 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

18 	

9403655687 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

19 	

9403692501 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

20 	

9403753954 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

21 	

9403775110 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

22 	

9403792629 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

23 	

9403792629 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

24 	

9403829613 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

25 	

9403854775 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

26 	

9403881769 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

27 	

9403903988 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

28 	

9403973330 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

29 	

9404042774 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

30 	

9404098519 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

31 	

9404114541 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

32 	

9404116183 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

33 	

9404123129 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

34 	

9404130874 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

35 	

9404258105 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

36 	

9404301589 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

37 	

9404306158 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

38 	

9404585088 	

7 	

Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Jasim Vali Mohammed Bebal < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 14, 2022 8:05 PM 
To: Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sanjeeb Das < [ mailto:[email-masked] | [email-masked] ] >; Hb Liwa Ma < [ mailto:[email-masked] | [email-masked] ] >; Homebox LIWA SM < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Sanaa.Hammad < [ mailto:[email-masked] | [email-masked] ] >; syed.ataullah < [ mailto:[email-masked] | [email-masked] ] >; amir.aziz < [ mailto:[email-masked] | [email-masked] ] >; malek.hosan < [ mailto:[email-masked] | [email-masked] ] >; samer aburamadan < [ mailto:[email-masked] | [email-masked] ] >; Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004 

Dear [ mailto:[email-masked] | 
@Anslem ] , 

Kindly find the attached enclosed mail for the subjected concern of Liwa store with the updated remarks from WH end. 

FYR even find the attached enclosed mail manifest for the listed orders. 

	

Jasim Bebal 

Executive E-commerce 

HAPPINESS Every were 

T : +971 4 517 5824 

F : +971 4 517 5824 

M : +971 547559607 

E : [ mailto:[email-masked] | [email-masked] ] 

DWC Landmark Group Shed 3 

Al-Makhtoom Airport 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0 | www.homeboxstores.com ] 

From: Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 14 December 2022 4:50 PM 
To: Jasim Vali Mohammed Bebal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sanjeeb Das < [ mailto:[email-masked] | [email-masked] ] >; Hb Liwa Ma < [ mailto:[email-masked] | [email-masked] ] >; Homebox LIWA SM < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Sabry Yousef < [ mailto:[email-masked] | [email-masked] ] >; Sanaa.Hammad < [ mailto:[email-masked] | [email-masked] ] >; syed.ataullah < [ mailto:[email-masked] | [email-masked] ] >; amir.aziz < [ mailto:[email-masked] | [email-masked] ] >; malek.hosan < [ mailto:[email-masked] | [email-masked] ] >; samer aburamadan < [ mailto:[email-masked] | [email-masked] ] >; Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004 

Hi Jasim, 

Please find the attached list sent by LIWA store where the items have not reached the store yet so the order can be fulfilled/delivered. 

Please look into this on priority so we can get this sorted at the earliest. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 14, 2022 4:41 PM 
To: Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sanjeeb Das < [ mailto:[email-masked] | [email-masked] ] >; Hb Liwa Ma < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004 

Thanks, Jitu, for sharing the details. 

[ mailto:[email-masked] | @Anslem
 Misquitta ] – please take this forward 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: Hb Liwa Ma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 14, 2022 3:02 PM 
To: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sanjeeb Das < [ mailto:[email-masked] | [email-masked] ] > 
Subject: PENDING CLICK & COLLECT ORDER-LIWA-29004 

Dear Murtaza, 

As required, Pls find the attached CNC order pending for collection from LIWA-STORE. 

Regards 

Jitendra Singh 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com