Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004
From: Anslem Misquitta <[email-masked]>
To: Sanjeeb Das <[email-masked]>, Hb Liwa Ma <[email-masked]>, Homebox LIWA SM <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, Sanaa.Hammad <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>, samer aburamadan <[email-masked]>, Raja Ramachandran <[email-masked]>, Sameer Sadiq <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>
Date: Wed, 21 Dec 2022 07:04:18 +0000

Hi LIWA Store,

Has the below items in the store and ready for pick up for customers.

S.no
Order
Date
Remarks
1
9404437063
6-Dec
Not Received
2
9404427671
6-Dec
Not Received
3
9404447748
6-Dec
Not Received
4
9404449696
6-Dec
Not Received
5
9404454225
6-Dec
Not Received
6
9404472963
6-Dec
Not Received
7
9404384142
6-Dec
Not Received
8
9404497046
6-Dec
Not Received
9
9404385534
6-Dec
Not Received
10
9404482193
6-Dec
Not Received
11
9404410472
6-Dec
Not Received
12
9404499384
6-Dec
Not Received
13
9404507421
6-Dec
Not Received

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Thursday, December 15, 2022 5:21 PM
To: Sanjeeb Das <[email-masked]>
Cc: Hb Liwa Ma <[email-masked]>; Homebox LIWA SM <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; Sanaa.Hammad <[email-masked]>; syed.ataullah <[email-masked]>; amir.aziz <[email-masked]>; malek.hosan <[email-masked]>; samer aburamadan <[email-masked]>; Raja Ramachandran <[email-masked]>; Sameer Sadiq <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004

Hi Sanjeeb,

++@Jasim Vali Mohammed  Bebal<mailto:[email-masked]>

This is to bring to your Notice that we have received a lot of complaints from customers saying their order has been delayed and CRYSTAL/LSM team are continuously sending emails to get the delivery date but the common response we get is “item is not reached store from WH” when we check with WH we have been informed that items are already sent to the store.

We need to understand the gap and get this issue sorted as this is concerning as we can see we have +35 orders not delivered yet.

For Invoices “Not in WH fulfilment bucket” these are supposed to be delivered from stores end and if item is not available in store, then store must do the shortpick of the item so the order can be routed to warehouse so the order can be fulfilled without any delay. (Email attached)

For Invoices which are already delivered at store were Jasim has shared the manifest (email attached) for the same and someone has signed it and received all the items at store and if item not received from WH then no communication has gone from store to WH to inquire about the same.

If any help is required from us to get this sorted, please do let us know.

S.no
Order
Ageing
WH Remarks
1
9405622617
14
Not in WH fulfilment bucket
2
9405624539
14
Not in WH fulfilment bucket
3
9405637465
14
Not in WH fulfilment bucket
4
9405671602
14
Not in WH fulfilment bucket
5
9404406249
10
Not in WH fulfilment bucket

S.no
Order
Ageing
WH Remarks
6
9404658481
8
Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail
7
9404658454
8
Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail
8
9404674985
8
Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail
9
9404681708
8
Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail
10
9404710003
8
Connected to store on 7th-12-22 even no discrepancy mail on handover manifest mail
11
9403380060
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
12
9403432273
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
13
9403547435
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
14
9403553759
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
15
9403557695
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
16
9403560963
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
17
9403600029
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
18
9403655687
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
19
9403692501
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
20
9403753954
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
21
9403775110
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
22
9403792629
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
23
9403792629
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
24
9403829613
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
25
9403854775
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
26
9403881769
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
27
9403903988
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
28
9403973330
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
29
9404042774
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
30
9404098519
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
31
9404114541
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
32
9404116183
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
33
9404123129
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
34
9404130874
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
35
9404258105
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
36
9404301589
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
37
9404306158
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail
38
9404585088
7
Connected to store on 6th-12-22 even no discrepancy mail on handover manifest mail

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 14, 2022 8:05 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004

Dear @Anslem<mailto:[email-masked]> ,

Kindly find the attached enclosed mail for the subjected concern of Liwa store with the updated remarks from WH end.
FYR even find the attached enclosed mail manifest for the listed orders.

[A close up of a sign  Description automatically generated]
Jasim Bebal
Executive E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 547559607
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 14 December 2022 4:50 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004

Hi Jasim,

Please find the attached list sent by LIWA store where the items have not reached the store yet so the order can be fulfilled/delivered.

Please look into this on priority so we can get this sorted at the earliest.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 14, 2022 4:41 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Sanjeeb Das <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: PENDING CLICK & COLLECT ORDER-LIWA-29004

Thanks, Jitu, for sharing the details.

@Anslem Misquitta<mailto:[email-masked]> – please take this forward

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 14, 2022 3:02 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Sanjeeb Das <[email-masked]<mailto:[email-masked]>>
Subject: PENDING CLICK & COLLECT ORDER-LIWA-29004

Dear Murtaza,

As required, Pls find the attached CNC order pending for collection from LIWA-STORE.

Regards
Jitendra Singh
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com