Subject: Re: [#5439221] - Delay in C&C Pick Up 9404139422
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: syed ataullah <[email-masked]>, AMIR <[email-masked]>, "Sanaa.Hammad" <[email-masked]>, Samer Aburamadan <[email-masked]>, Sanjeeb Das <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Homebox liwasm <[email-masked]>, HomeBox LiwaMA <[email-masked]>, Home Box <[email-masked]>, Raja Ramachandran <[email-masked]>, Soumya Chakravorty <[email-masked]>, Ramesh Veluchamy <[email-masked]>, Pranav Kamdi
Date: Mon, 19 Dec 2022 06:45:41 -0700 (MST)

Hi Anslem. 

Noted with thanks. 

Regards. 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "syed ataullah" <[email-masked]>, "AMIR" <[email-masked]>, "Malek" <[email-masked]>, "Sanaa.Hammad" <[email-masked]>, "Samer Aburamadan" <[email-masked]> 
Cc: "Sanjeeb Das" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "Homebox liwasm" <[email-masked]>, "HomeBox LiwaMA" <[email-masked]>, "Home Box" <[email-masked]>, "Raja Ramachandran" <[email-masked]>, "Soumya Chakravorty" <[email-masked]>, "Ramesh Veluchamy" <[email-masked]>, "Pranav Kamdi" <[email-masked]>, "jasim bebal" <[email-masked]>, "Nada Hattar" <[email-masked]> 
Sent: Monday, December 19, 2022 7:08:42 PM 
Subject: RE: [#5439221] - Delay in C&C Pick Up 9404139422 

FYI - [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | @[email-masked] ] [ mailto:[email-masked] | @Malek ] [ mailto:[email-masked] | @Sanaa
 Hammad ] [ mailto:[email-masked] | @samer aburamadan ] – If ticket under your bucket, please action and close the ticket. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Jasim Vali Mohammed Bebal <[email-masked]> 
Sent: Monday, December 19, 2022 5:18 PM 
To: Anslem Misquitta <[email-masked]> 
Cc: Sanjeeb Das <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Homebox LIWA SM <[email-masked]>; Hb Liwa Ma <[email-masked]>; Home Box <[email-masked]>; Raja Ramachandran <[email-masked]>; Soumya Chakravorty <[email-masked]>; Ramesh Veluchamy <[email-masked]>; Pranav Kamdi <[email-masked]> 
Subject: RE: [#5439221] - Delay in C&C Pick Up 9404139422 

Dear [ mailto:[email-masked] | 
@Anslem Misquitta ] , 

The subjected order will be sent to store in the ASN scheduled for the day , kindly inform the customer to visit store & collect the order tomorrow . 

	

Jasim Bebal 

Executive E-commerce 

HAPPINESS Every were 

T : +971 4 517 5824 

F : +971 4 517 5824 

M : +971 547559607 

E : [ mailto:[email-masked] | [email-masked] ] 

DWC Landmark Group Shed 3 

Al-Makhtoom Airport 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0 | www.homeboxstores.com ] 

From: Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 19 December 2022 4:36 PM 
To: Jasim Vali Mohammed Bebal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sanjeeb Das < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Homebox LIWA SM < [ mailto:[email-masked] | [email-masked] ] >; Hb Liwa Ma < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] >; Soumya Chakravorty < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Veluchamy < [ mailto:[email-masked] | [email-masked] ] >; Pranav Kamdi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#5439221] - Delay in C&C Pick Up 9404139422 

Hi Jasim, 

Consignment is now prepared on this invoice, has the item sent to the store, if yes, when was the item sent, if No, then when can you send the item to the store. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Jasim Vali Mohammed Bebal < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 12, 2022 5:42 PM 
To: Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] >; Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] >; Soumya Chakravorty < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Veluchamy < [ mailto:[email-masked] | [email-masked] ] >; Pranav Kamdi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sanjeeb Das < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Homebox LIWA SM < [ mailto:[email-masked] | [email-masked] ] >; Hb Liwa Ma < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#5439221] - Delay in C&C Pick Up 9404139422 

Dear [ mailto:[email-masked] | 
@Soumya Chakravorty ] , 

The subjected ticket order is still in pending pick status under wave 128 , kindly check & revert for the same . 

The order is in line haul for a long time. 

[ mailto:[email-masked] | @Ramesh Veluchamy ] [ mailto:[email-masked] | 
@Pranav ] FYI 

	

Jasim Bebal 

Executive E-commerce 

HAPPINESS Every were 

T : +971 4 517 5824 

F : +971 4 517 5824 

M : +971 547559607 

E : [ mailto:[email-masked] | [email-masked] ] 

DWC Landmark Group Shed 3 

Al-Makhtoom Airport 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0 | www.homeboxstores.com ] 

From: Anslem Misquitta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 12 December 2022 1:05 PM 
To: Jasim Vali Mohammed Bebal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sanjeeb Das < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Homebox LIWA SM < [ mailto:[email-masked] | [email-masked] ] >; Hb Liwa Ma < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Raja Ramachandran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#5439221] - Delay in C&C Pick Up 9404139422 

[ mailto:[email-masked] | @Jasim Vali Mohammed  Bebal ] - can you please check on this as no consignment is generated for this order to check from where is supposed to be delivered. 

Ordre date is 3 rd of December 2022. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 11, 2022 3:39 PM 
To: Jasim Vali Mohammed Bebal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sanjeeb Das < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Homebox LIWA SM < [ mailto:[email-masked] | [email-masked] ] >; Hb Liwa Ma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#5439221] - Delay in C&C Pick Up 9404139422 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Jasim, 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5439221 | 
#5439221 ] raised by umair ( [ mailto:[email-masked] | [email-masked] ] ). 

Click & Collect Order Delay 

Order Number: 9404139422 

Tracking: 

Order Date: Dec 3, 2022 

Store Code: 29004 

Cx Placed the order on ( Dec 3, 2022 ) and order still consignment not created . Kindly check and assist. 

Thanks & Regards, 

Waseem Khan 

On Fri, 9 Dec at 5:53 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi team, 

​ 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5439221 | #5439221 ] raised by umair ( [ mailto:[email-masked] | [email-masked] ] ). 

Click & Collect Order Delay 

Order Number: 9404139422 

Tracking: 

Order Date: Dec 3, 2022 

Store Code: 29004 

Cx Placed the order on ( Dec 3, 2022 ) and order still not ready at the store. Kindly check and assist. 

Thanks & Regards, 

Rahul Shukla 

​ 

​ 

5439221:1125156 
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