Subject: RE: Urgent | Home Box | Delivery inspite of Refund
From: Nada Hattar <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, "Farah Badawi" <[email-masked]>
Cc: syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Ahmed Zoher <[email-masked]>, Anslem Misquitta <[email-masked]>, Sabry Yousef <[email-masked]>, Ali Mohamed <[email-masked]>, Ahmed Faraz <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 19 Dec 2022 12:59:41 +0000

Hi Murtaza ,

Please find the attached.

Best Regards,
Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Monday, December 19, 2022 11:54 AM
To: Nada Hattar; Farah Badawi
Cc: syed.ataullah; malek.hosan; amir.aziz; Ahmed Zoher; Anslem Misquitta; Sabry Yousef; Ali Mohamed; Ahmed Faraz; Deeksha Dadu; Saurabh Dadu
Subject: RE: Urgent | Home Box | Delivery inspite of Refund

Hi Nada,

Please arrange a call back for all the busy / no answer and send us an updated sheet.

Territory

Order Count

Order Value Local Currency

Order Value AED

landmark-ae

                74

                                  60,713

                 60,713

homeboxae

                74

                                  60,713

                 60,713

Delivered

                63

                                  51,763

                 51,763

Answered - Agreed to pay

                  6

                                    2,940

                   2,940

Answered - Refused to pay

                  1

                                    1,648

                   1,648

Busy call back

                33

                                  32,911

                 32,911

No answer

                23

                                  14,264

                 14,264

Not Delivered

                11

                                    8,950

                   8,950

Answered - wants the delivery

                  3

                                    3,317

                   3,317

No answer

                  8

                                    5,633

                   5,633

Grand Total

                74

                                  60,713

                 60,713

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Nada Hattar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 17, 2022 3:16 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; farah.badawi <[email-masked]<mailto:[email-masked]>>
Cc: syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Ali Mohamed <[email-masked]<mailto:[email-masked]>>; Ahmed Faraz <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: RE: Urgent | Home Box | Delivery inspite of Refund

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Murtaza,

Please find the attached.

Best Regards,
Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Friday, December 16, 2022 3:35 PM
To: Farah Badawi; Nada Hattar
Cc: syed.ataullah; malek.hosan; amir.aziz; Ahmed Zoher; Anslem Misquitta; Sabry Yousef; Ali Mohamed; Ahmed Faraz; Deeksha Dadu; Saurabh Dadu
Subject: Urgent | Home Box | Delivery inspite of Refund
Importance: High

Hi Farah / Nada,

As discussed, attached is the list of customers that needs to be contacted by Phone and email.

Attached is the format to be used when sending the email to the customer via Freshdesk also screen shot to be attached of Hybris payment (example shared in the below screenshot)
The disposition to be used on Freshdesk will be under Complaints - Payment Issue
Subject line to be used - Home Box Delivery - (Invoice #) and Home Box Payment not received (Invoice #)

Bank Name

Standard Chartered Bank

Account Name

Landmark Retail Investment Co LLC Landmark Online Retail Collection

Account Number

01277658826

IBAN

AE490440000001277658826

Currency

AED

Swift Code

SCBLAEAD

If item not delivered, then follow then below instruction :-
CCC Calling Status :- Answered - wants the delivery / Answered - wants to cancel / No Answer / Switched off
Mode of payment :- COD / Online (Bank account)

Item Delivered but payment not received then below instruction :-
CCC Calling Status :- Answered - Agreed to pay / Answered - Refused to pay / No Answer / Switched off
Mode of payment :- COD / Online (Bank account)

@Syed Ataullah<mailto:[email-masked]> / @Malek<mailto:[email-masked]> / @[email-masked]<mailto:[email-masked]> - this is just FYI to all, in case customer contacts via email or chat (there has been an issue with our system where the item has been delivered to the customer however payment not captured and 2nd scenario there are item not delivered and payment not captured. We have 74 invoices in total out of  which 11 invoice not delivered and 63 invoice delivered with no payment received and we are asking the customer to pay the invoice amount via call and email)

Territory

Order Count

Order Value Local Currency

Order Value AED

landmark-ae

                74

                                  60,713

                 60,713

homeboxae

                74

                                  60,713

                 60,713

Delivered

                63

                                  51,763

                 51,763

Not Delivered

                11

                                    8,950

                   8,950

Grand Total

                74

                                  60,713

                 60,713

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>