Subject: RE: Urgent | Home Box | Delivery inspite of Refund
From: Murtaza Kutiyanawala <[email-masked]>
To: Nada Hattar <[email-masked]>, farah.badawi <[email-masked]>
Cc: syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Ahmed Zoher <[email-masked]>, Anslem Misquitta <[email-masked]>, Sabry Yousef <[email-masked]>, Ali Mohamed <[email-masked]>, Ahmed Faraz <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 19 Dec 2022 08:53:52 +0000

Hi Nada,

Please arrange a call back for all the busy / no answer and send us an updated sheet.

Territory
Order Count
Order Value Local Currency
Order Value AED
landmark-ae
                74
                                  60,713
                 60,713
homeboxae
                74
                                  60,713
                 60,713
Delivered
                63
                                  51,763
                 51,763
Answered - Agreed to pay
                  6
                                    2,940
                   2,940
Answered - Refused to pay
                  1
                                    1,648
                   1,648
Busy call back
                33
                                  32,911
                 32,911
No answer
                23
                                  14,264
                 14,264
Not Delivered
                11
                                    8,950
                   8,950
Answered - wants the delivery
                  3
                                    3,317
                   3,317
No answer
                  8
                                    5,633
                   5,633
Grand Total
                74
                                  60,713
                 60,713

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Nada Hattar <[email-masked]>
Sent: Saturday, December 17, 2022 3:16 PM
To: Murtaza Kutiyanawala <[email-masked]>; farah.badawi <[email-masked]>
Cc: syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>; Ahmed Zoher <[email-masked]>; Anslem Misquitta <[email-masked]>; Sabry Yousef <[email-masked]>; Ali Mohamed <[email-masked]>; Ahmed Faraz <[email-masked]>; Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: RE: Urgent | Home Box | Delivery inspite of Refund

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Murtaza,

Please find the attached.

Best Regards,
Nada Hattar
Sr. Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Friday, December 16, 2022 3:35 PM
To: Farah Badawi; Nada Hattar
Cc: syed.ataullah; malek.hosan; amir.aziz; Ahmed Zoher; Anslem Misquitta; Sabry Yousef; Ali Mohamed; Ahmed Faraz; Deeksha Dadu; Saurabh Dadu
Subject: Urgent | Home Box | Delivery inspite of Refund
Importance: High

Hi Farah / Nada,

As discussed, attached is the list of customers that needs to be contacted by Phone and email.

Attached is the format to be used when sending the email to the customer via Freshdesk also screen shot to be attached of Hybris payment (example shared in the below screenshot)
The disposition to be used on Freshdesk will be under Complaints - Payment Issue
Subject line to be used - Home Box Delivery - (Invoice #) and Home Box Payment not received (Invoice #)

Bank Name
Standard Chartered Bank
Account Name
Landmark Retail Investment Co LLC Landmark Online Retail Collection
Account Number
01277658826
IBAN
AE490440000001277658826
Currency
AED
Swift Code
SCBLAEAD

If item not delivered, then follow then below instruction :-
CCC Calling Status :- Answered - wants the delivery / Answered - wants to cancel / No Answer / Switched off
Mode of payment :- COD / Online (Bank account)

Item Delivered but payment not received then below instruction :-
CCC Calling Status :- Answered - Agreed to pay / Answered - Refused to pay / No Answer / Switched off
Mode of payment :- COD / Online (Bank account)

@Syed Ataullah<mailto:[email-masked]> / @Malek<mailto:[email-masked]> / @[email-masked]<mailto:[email-masked]> - this is just FYI to all, in case customer contacts via email or chat (there has been an issue with our system where the item has been delivered to the customer however payment not captured and 2nd scenario there are item not delivered and payment not captured. We have 74 invoices in total out of  which 11 invoice not delivered and 63 invoice delivered with no payment received and we are asking the customer to pay the invoice amount via call and email)

Territory
Order Count
Order Value Local Currency
Order Value AED
landmark-ae
                74
                                  60,713
                 60,713
homeboxae
                74
                                  60,713
                 60,713
Delivered
                63
                                  51,763
                 51,763
Not Delivered
                11
                                    8,950
                   8,950
Grand Total
                74
                                  60,713
                 60,713

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com