Subject: RE: [#5413389] - 9403404665 Missing Item
From: Anslem Misquitta <[email-masked]>
To: Aditya Manapuram <[email-masked]>, Thamilalagan M <[email-masked]>, Sanaa.Hammad <[email-masked]>, samer aburamadan <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>, syed.ataullah <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Home Box <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>
Date: Mon, 19 Dec 2022 07:28:44 +0000

Great, thanks for the updated

FYI - @Sanaa Hammad<mailto:[email-masked]> @samer aburamadan<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> @Malek<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Aditya Manapuram <[email-masked]>
Sent: Monday, December 19, 2022 10:11 AM
To: Anslem Misquitta <[email-masked]>; Thamilalagan M <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Home Box <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>
Subject: RE: [#5413389] - 9403404665 Missing Item

Hi @Anslem Misquitta<mailto:[email-masked]>,

It has been delivered to Cx.

Regards,
Aditya
0524706910

From: Aditya Manapuram
Sent: Friday, 16 December 2022 6:48 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5413389] - 9403404665 Missing Item

Dear @Anslem Misquitta<mailto:[email-masked]>,

Yes, we have received the pending missing items, will get it delivered tomorrow and share you the POD.

Regards,
Aditya
0524706910

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 16 December 2022 5:41 PM
To: Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5413389] - 9403404665 Missing Item

Hi Aditya,

Do we have a confirmation of the delivery for the remaining boxes as remaining items were sent to LMG as per WH confirmation.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 10, 2022 4:30 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5413389] - 9403404665 Missing Item

Dear Team ,

For the subjected ticket order issue , kindly inform the customer will arrange the delivery for pending missing item in the next 48 hours .
@Aditya Manapuram<mailto:[email-masked]> Would require your support to get the delivery done for pending missing item .

[A close up of a sign  Description automatically generated]
Jasim Bebal
Executive E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 547559607
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 December 2022 12:05 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5413389] - 9403404665 Missing Item

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Reminder

Hi Jasim,

Missing Item

Order ID: 9403404665
Tracking ID: FP112922005391
Missing Item & Quantity:  164795466 - - Balarus 6-Slats Floor Deck Tiles - Set of 9. Received only 9 tiles (1 box and quantity is 10)

The cx complaint that he did not receive the item 164795466 - - Balarus 6-Slats Floor Deck Tiles - Set of 9. . He confirmed total (one quantity is delivered and placed order for 10 quantity) containers delivered.

Thanks & Regards,
The Support Team

On Mon, 5 Dec at 3:54 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Jasim,

Missing Item

Order ID: 9403404665
Tracking ID: FP112922005391
Missing Item
& Quantity:  164795466 - - Balarus 6-Slats Floor Deck Tiles - Set of 9. Received only 9 tiles (1 box and quantity is 10)

The cx complaint
that he did not receive the item
164795466 - - Balarus 6-Slats Floor Deck Tiles - Set of 9. .
He confirmed total (one
quantity is delivered and placed order for 10 quantity) containers
delivered.

Thanks
& Regards,
Rahul
Shukla.

On Mon, 5 Dec at 3:32 PM , Gabriel <[email-masked]<mailto:[email-masked]>> wrote:
gabriel
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Hello
01:26 PM, 05th Dec
Hannah UAE HB
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Hello, welcome to HomeBox!👋 I am Hannah, your support Bot.
مرحبا، شكراً للتواصل مع هوم بوكس! 👋، أنا هانا، بوت الدعم الخاص بك
01:26 PM, 05th Dec
Hannah UAE HB
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What language do you prefer?
ما هي اللغة التي تفضلها؟

Type 1 for English
أدخل 2 للغة العربية
01:26 PM, 05th Dec
gabriel
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1
01:26 PM, 05th Dec
Hannah UAE HB
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✍️ Please enter your name
01:26 PM, 05th Dec
gabriel
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Gabriel
01:27 PM, 05th Dec
Hannah UAE HB
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Hello, what can we help you with today? 💁🏻

1 - For help placing a new order
2 - Offers and Promotions
3 - To check order or delivery status
4 - For questions about returns or refund
5 - For complaints
6 - Check Store Locations

Please reply with only a single digit corresponding to the option.

Example Please reply only "3" to check order or delivery status.

At anytime during the conversation if you wish to come back to main menu, please reply "/0".
01:27 PM, 05th Dec
gabriel
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5
01:27 PM, 05th Dec
Hannah UAE HB
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I am sorry to hear you are facing issues you wish to complain about.
01:27 PM, 05th Dec
Hannah UAE HB
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Please enter an email address where we can contact you
01:27 PM, 05th Dec
gabriel
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[email-masked]<mailto:[email-masked]>
01:27 PM, 05th Dec
Hannah UAE HB
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To help us understand the problem, please reply with the digit that best corresponds with the nature of your complaint

1. Problem with a Product or Quality of Product
2. Complaint about Delivery
3. Complaint about Return or Refund
4. Complaint about Experience in Store
5. Complaint about another topic

Please only reply with the digit that best corresponds to the nature of your query.

Example if you wish to compaint about delivery, please only reply "2".
01:27 PM, 05th Dec
gabriel
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2
01:27 PM, 05th Dec
Hannah UAE HB
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Please share with us your Order number (if you placed your order online) or Invoice Number if you made your purchase at store. Order number will be mentioned in your confirmation email.

If you do not have an order or invoice number, please share the phone number you used while placing the order in format 0512345678
01:27 PM, 05th Dec
gabriel
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#9402922245
01:28 PM, 05th Dec
Hannah UAE HB
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Please share with us your email address.
01:28 PM, 05th Dec
gabriel
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[email-masked]<mailto:[email-masked]>
01:28 PM, 05th Dec
Hannah UAE HB
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Thank you, please now reply with single digit that corresponds to your question:

1. When will I get my Order?
2. Change the Delivery Date for my Order
3. Change my Delivery Address
4. Update alternate phone number for delivery
5. Question about Assembly of my furniture order
6. Complaint about Delivery of my order
7. I have another question about Delivery of my order

Please only reply with a single digit. Example reply "1" to check the status of your order
01:28 PM, 05th Dec
gabriel
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6
01:28 PM, 05th Dec
Hannah UAE HB
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If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.

For non furniture items deliveries take 3-5 working days.

Our delivery partner will call you before arriving for delivery
01:28 PM, 05th Dec
Hannah UAE HB
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For us to investigate your issue further, we would require more information from you
01:28 PM, 05th Dec
Hannah UAE HB
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Please describe your question in 1 message. Please try to include as many details as possible in one message.
01:28 PM, 05th Dec
gabriel
[Image removed by sender.]
I order 10 slats floor deck tiles (10 boxes)

And they deliver just 10 pieces not 10 boxes, and I am still waiting for a solution, cuz they told me to return, but I dont want return I want that you deliver the other 9 boxes

I pay for that and I am still waiting
01:33 PM, 05th Dec
Hannah UAE HB
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Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.
01:33 PM, 05th Dec
gabriel
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1
01:33 PM, 05th Dec
Hannah UAE HB
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Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.
01:33 PM, 05th Dec
Hannah UAE HB
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Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.
01:33 PM, 05th Dec
gabriel
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All right
01:38 PM, 05th Dec
Waseem
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Hello, my name is Rahul , Please give me a few moments while I review and process your request. I will get back shortly.
01:42 PM, 05th Dec
gabriel
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Ok thanks
01:42 PM, 05th Dec
Waseem
[Image removed by sender.]
I apologize for the inconvenience caused to you. I understand that you have placed order for tiles for 10 boxes but you have received only 10 items. Please allow me a few minute to check the details for you.
01:44 PM, 05th Dec
gabriel
[Image removed by sender.]
Yes exactly
01:45 PM, 05th Dec
gabriel
[Image removed by sender.]
[Image removed by sender.]
01:46 PM, 05th Dec
gabriel
[Image removed by sender.]
1 box a 1 piece
01:46 PM, 05th Dec
Waseem
[Image removed by sender.]
Thank you for the information.
01:48 PM, 05th Dec
gabriel
[Image removed by sender.]
I hope you deliver the rest
01:54 PM, 05th Dec
Waseem
[Image removed by sender.]
May I ask how many boxes you received?
02:06 PM, 05th Dec
gabriel
[Image removed by sender.]
1
02:07 PM, 05th Dec
gabriel
[Image removed by sender.]
[Image removed by sender.]
This big box
02:07 PM, 05th Dec
gabriel
[Image removed by sender.]
Inside it was this small box and this piece, the crishtmas balls (10), the even chamdol tinsel (2)
02:10 PM, 05th Dec
Waseem
[Image removed by sender.]
The order is going to be delivered in 5 boxes along with 7 items. Please allow us some time rest of the boxes will get delivered to you very soon.
02:10 PM, 05th Dec
gabriel
[Image removed by sender.]
But sorry the order is
#9403404665
02:10 PM, 05th Dec
gabriel
[Image removed by sender.]
So you will deliver the other 9 boxes that I pay right?? Cuz I need it
02:11 PM, 05th Dec
Waseem
[Image removed by sender.]
Please allow me a few minute to check the details for Order ID 9403404665
02:12 PM, 05th Dec
gabriel
[Image removed by sender.]
Sure
02:13 PM, 05th Dec
Waseem
[Image removed by sender.]
Thank you for being online.
02:20 PM, 05th Dec
Waseem
[Image removed by sender.]
I have checked the details and found that all the items are delivered in one box. Just to confirm only 10 slats floor deck tiles is missing?
02:22 PM, 05th Dec
gabriel
[Image removed by sender.]
They just deliver 10 pieces

Check the order
I order and I pay for 10 boxes
02:25 PM, 05th Dec
gabriel
[Image removed by sender.]
And I have 10 pieces
02:25 PM, 05th Dec
gabriel
[Image removed by sender.]
I just have 10 slsts floor deck tiles

And I order 90
02:26 PM, 05th Dec
gabriel
[Image removed by sender.]
They just bring one box yes
One big

This one
02:27 PM, 05th Dec
gabriel
[Image removed by sender.]
With this inside
02:27 PM, 05th Dec
Waseem
[Image removed by sender.]
Thank you for the information.
02:37 PM, 05th Dec
Waseem
[Image removed by sender.]
I am going ahead to escalate this issue to the concerned team. Please be assured. We will try our level best to deliver the rest of the items as soon as possible.
02:38 PM, 05th Dec
Waseem
[Image removed by sender.]
Is there anything else I can assist you with today?
02:40 PM, 05th Dec
gabriel
[Image removed by sender.]
Thank you
02:41 PM, 05th Dec
gabriel
[Image removed by sender.]
[Image removed by sender.]
02:42 PM, 05th Dec
gabriel
[Image removed by sender.]
Even I have this if it can help just one box
02:42 PM, 05th Dec
gabriel
[Image removed by sender.]
I hope that they deliver the rest soon thanks
02:42 PM, 05th Dec
gabriel
[Image removed by sender.]
Nothing more
02:42 PM, 05th Dec
Waseem
[Image removed by sender.]
Thank you for providing the details.
02:43 PM, 05th Dec
Waseem
[Image removed by sender.]
It was a pleasure to assist you. Thank you for shopping with us.

Have a wonderful day.
03:10 PM, 05th Dec
View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/663381372726066>

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