Subject: Re: Modifying the time for the waiting on 3ed party tickets UAE to 24 h.
From: "Malek Al. Hosan" <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, syed ataullah <[email-masked]>, AMIR <[email-masked]>, Anslem Misquitta <[email-masked]>, murtaza kutiyanawala <[email-masked]>, yahia taha <[email-masked]>
Date: Sun, 18 Dec 2022 06:11:35 -0700 (MST)

Hello Sir 

Noted with thanks. 
We will make sure to take actions on ticket and follow the timeframe and escalations levels as required. 

Regards. 
Malek. 

From: "saurabh" <[email-masked]> 
To: "Malek" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "syed ataullah" <[email-masked]>, "AMIR" <[email-masked]>, "Anslem Misquitta" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "yahia taha" <[email-masked]> 
Sent: Sunday, December 18, 2022 5:54:46 PM 
Subject: Re: Modifying the time for the waiting on 3ed party tickets UAE to 24 h. 

This is Done, all tickets waiting on 3 rd Party status would reopen and queue to agents every 24 hours. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Malek Al. Hosan <[email-masked]> 
Sent: 18 December 2022 4:34 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; syed ataullah <[email-masked]>; AMIR <[email-masked]> 
Subject: Modifying the time for the waiting on 3ed party tickets UAE to 24 h. 
Dear Sir. 

As per the client requirement in UAE to check the tickets every 24 h. Is there possibility to make the tickets which is waiting on 3ed party in UAE open after 24 h ? 
If yes this should be applied on the following groups: 
- Homebox UAE 
- HB-LSM-Followup 
- HB Livesalesman 
- HomeBox Instagram 

Regards. 
Malek.