Subject: Re: Urgent | Home Box | Delivery inspite of Refund
From: "AMIR ABDUL. AZIZ" <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: "farah.badawi" <[email-masked]>, Nada Hattar <[email-masked]>, Syed Ataullah <[email-masked]>, Malek <[email-masked]>, Ahmed Zoher <[email-masked]>, anslem misquitta <[email-masked]>, Sabry Yousef <[email-masked]>, Ali Mohamed <[email-masked]>, Ahmed Faraz <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 16 Dec 2022 06:07:45 -0700 (MST)

Hi Murtaza, 

Noted and informed the team. 

Regards 
Amir Aziz 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "farah.badawi" <[email-masked]>, "Nada Hattar" <[email-masked]> 
Cc: "Syed Ataullah" <[email-masked]>, "Malek" <[email-masked]>, "amir.aziz" <[email-masked]>, "Ahmed Zoher" <[email-masked]>, "anslem misquitta" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "Ali Mohamed" <[email-masked]>, "Ahmed Faraz" <[email-masked]>, "Deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, December 16, 2022 6:05:27 PM 
Subject: Urgent | Home Box | Delivery inspite of Refund 

Hi Farah / Nada, 

As discussed, attached is the list of customers that needs to be contacted by Phone and email. 

Attached is the format to be used when sending the email to the customer via Freshdesk also screen shot to be attached of Hybris payment (example shared in the below screenshot) 

The disposition to be used on Freshdesk will be under Complaints – Payment Issue 

Subject line to be used – Home Box Delivery – (Invoice #) and Home Box Payment not received (Invoice #) 

	

Bank Name 	

Standard Chartered Bank 

Account Name 	

Landmark Retail Investment Co LLC Landmark Online Retail Collection 

Account Number 	

01277658826 

IBAN 	

AE490440000001277658826 

Currency 	

AED 

Swift Code 	

SCBLAEAD 

If item not delivered, then follow then below instruction :- 

CCC Calling Status :- Answered – wants the delivery / Answered – wants to cancel / No Answer / Switched off 

Mode of payment :- COD / Online (Bank account) 

Item Delivered but payment not received then below instruction :- 

CCC Calling Status :- Answered – Agreed to pay / Answered – Refused to pay / No Answer / Switched off 

Mode of payment :- COD / Online (Bank account) 

[ mailto:[email-masked] | @Syed Ataullah ] / [ mailto:[email-masked] | 
@Malek ] / [ mailto:[email-masked] | 
@[email-masked] ] – this is just FYI to all, in case customer contacts via email or chat (there has been an issue with our system where the item has been delivered to the customer however payment not captured and 2 nd scenario there are item not delivered and payment not captured. We have 74 invoices in total out of which 11 invoice not delivered and 63 invoice delivered with no payment received and we are asking the customer to pay the invoice amount via call and email) 

	

Territory 	

Order Count 	

Order Value Local Currency 	

Order Value AED 

landmark-ae 	

74 	

60,713 	

60,713 

homeboxae 	

74 	

60,713 	

60,713 

Delivered 	

63 	

51,763 	

51,763 

Not Delivered 	

11 	

8,950 	

8,950 

Grand Total 	

74 	

60,713 	

60,713 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

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