Subject: RE: Need Urgent Attention from LMG
From: Anslem Misquitta <[email-masked]>
To: amir.aziz <[email-masked]>, samer aburamadan <[email-masked]>, malek.hosan <[email-masked]>, syed.ataullah <[email-masked]>, Sanaa.Hammad <[email-masked]>
Cc: Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Raja Ramachandran <[email-masked]>, Sabry Yousef <[email-masked]>, Aditya Manapuram <[email-masked]>, Peter Dsouza <[email-masked]>, Gobinda Khatri <[email-masked]>, Kuldeep Saini <[email-masked]>, Nada Hattar <[email-masked]>, Ashish Karini <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Thamilalagan M <
Date: Thu, 15 Dec 2022 13:43:03 +0000

Hi Team,

Please start actioning these tickets ageing wise and if issue is solved then close the tickets on priority.

@Thamilalagan M<mailto:[email-masked]> – thank you for the information/update

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Thamilalagan M <[email-masked]>
Sent: Thursday, December 15, 2022 5:39 PM
To: Ashish Karini <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: Ahmed Zoher <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Raja Ramachandran <[email-masked]>; Sabry Yousef <[email-masked]>; malek.hosan <[email-masked]>; Sanaa.Hammad <[email-masked]>; syed.ataullah <[email-masked]>; amir.aziz <[email-masked]>; samer aburamadan <[email-masked]>; Aditya Manapuram <[email-masked]>; Anslem Misquitta <[email-masked]>; Peter Dsouza <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; Nada Hattar <[email-masked]>
Subject: RE: Need Urgent Attention from LMG

Hi Team,
    Please find the status of tickets shared by CS team.

Dubai
tracking number
ticket number
child ticket
Aging
Ticket Status
complaint
further details
Remarks
9594667085
RP120322003084
5278318
5278386
21 days
Closed
late collection
customer changed the address was updated to the currier on 16th nov
New RVP ID created and picked from the customer.
9400464346
FP111622008883
5300209
5306706
18 days
Closed
POD
order delivered to wrong address
The driver has visited the place and hand overed the order.
9401966093
FP112322005771
5358166
5358168
10 days
Closed
late delivery
altarnative number provided on 29th till now not delivered
Order cancelled and returned to FC.
9593974430
FP110622001997
5372011
5372011
9 days
Closed
POD
POD shared but still customer confirming that he didn’t receive any thing
Customer received it, whatsapp chat POD attached.
9403202520
FP112822006147
5379279
5379284
7 days
Closed
late delivery
customer wants the delivery before 6:00p.m updated that since 30th nov
Order delivered.
9403542018
FP113022002659
5384269
5393708
7 days
Closed
POD
customer confirmed the order was not received by him waiting a picture as aproof of delivery so we can share it with the customer
Order delivered and POD attached.
9403186137
FP112822005485
5379746
5379748
7 days
Closed
POD
customer confirmed that he didn’t receive any call from the driver and he didn’t receive the order
Order delivered and POD attached.
9403132350
RP120522004762
5394801
5397619
5 days
Closed
late collection
customer changed the location was updated to currier since 2nd dec
RVP picked.
9403677278
FC120122002247
5399422
5399425
4 days
Closed
POD
we need picture to share it with the customer as aproo of delivery since cx confirmed that he didn’t receive the order
Order delivered.
9403751518
FC120122003195
5400981
5400988
4 days
Closed
late delivery
customer not responding as the tracking but cutomer keep calling saying no one called him
Order marked as RTO and returned to FC.
9404196977
FP120422000302
5411005
5411093
2 days
Closed
POD
we need picture to share it with the customer as aproo of delivery since cx confirmed that he didn’t receive the order
Order delivered and took confirmation from the customer.
9403216228
RP120622003743
5411605
5411606
2 days
Closed
late collection
new RVP raised customer confirmed no one from the delivery team contatced with him
RVP picked.
9402047013
RP112622005563
5412061
5412066
2 days
Closed
late collection
new RVP raised customer confirmed no one from the delivery team contatced with him
Old RVP ID is cancelled. Yet to get new RVP ID.
9404065950
FP120322002526
5412820
5412833
2 days
Closed
late delivery
customer confirming tht no one contacted him from the delivery departmenet
Order delivered.

Regards,
Thamil
OLM-UAE
+971-542454482

From: Ashish Karini <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 15 December 2022 1:56 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Hi Thamil

Please prioritize this.

Regards

Ashish Kumar Karini
Manager – Ecommerce Operations
Mob - 971 525585024 , Dir – 971 45174474

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 15, 2022 1:32 PM
To: Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Hi Thamil,

Please update on the below case…

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 13, 2022 2:48 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Hi Anslem,
    Will check all the tickets and will share the remarks.

Regards,
Thamil
OLM-UAE
+971-542454482

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 December 2022 2:26 PM
To: Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Hi Thamil,

Thank you for the update.

Is there any update on the excel sheet that was attached in the same email from LSM and CRYSTAL as those case is beyond timeline for solution.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 13, 2022 2:21 PM
To: Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Dear Peter,
    All the mentioned 4 tickets have closed over FD tool. But I have not reverted in the mail.

Child Ticket
AWB
Status
OLM Remarks
5306706
FP111622008883
Closed
Closed on Dec 8,2022
5278386
RP120822002533
Closed
Picked on Dec 12,2022
5300591
FP111422004709
Closed
Asked mail for debit note as driver accepted his mistake.
5353843
FP112522005754
Closed
Closed with POD.

@Anslem Misquitta<mailto:[email-masked]> Kindly check 5306706, it is pending from CS Team to get the confirmation.

Regards,
Thamil
OLM-UAE
+971-542454482

From: Peter Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 December 2022 2:02 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Dear Thamil,

Why responding is taking time, why we need reminders??

Please close this on priority…

Thanks & Regards,

Peter Dsouza
UAE – RDC/E.com & RNA Operations – Home / Non Home |
Landmark Group,
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 809 4409 | Mobile : +97150 2960624 |
E-mail: [email-masked]<mailto:[email-masked]> |www.landmarkgroup.com |

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 13, 2022 1:48 PM
To: Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Hi All,

Reminder 3rd

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7C00242966d36f49b4a57708dadcef15af%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638065216673304884%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=guIwSbpU5r82wmY9K0JCzhoQrcsnBVFer%2BnxpI%2FEhws%3D&reserved=0>

From: Anslem Misquitta
Sent: Monday, December 12, 2022 3:00 PM
To: Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Hi Team,

Do we have any update on the below escalations cases.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7C00242966d36f49b4a57708dadcef15af%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638065216673304884%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=guIwSbpU5r82wmY9K0JCzhoQrcsnBVFer%2BnxpI%2FEhws%3D&reserved=0>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 8, 2022 12:46 PM
To: malek.hosan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Just FYI

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7C00242966d36f49b4a57708dadcef15af%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638065216673304884%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=guIwSbpU5r82wmY9K0JCzhoQrcsnBVFer%2BnxpI%2FEhws%3D&reserved=0>

From: Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 8, 2022 12:42 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Hi Anslem,
    We are checking on it for closure status. We will close all these at the earliest.

Regards,
Thamil
OLM-UAE
+971-542454482

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 December 2022 12:34 PM
To: Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: Need Urgent Attention from LMG

Hi Thamil/Aditya,

We need your assistance in solving this case which are on high priority and pending since long.
Team LSM and Crystal has also sent an email with update on each invoice which is pending with LMG for resolution, which I have attached.

Child Ticket
AWB
Invoice
Status

5306706
FP111622008883
9400464346
Changed status from close to OPEN as issue not solved yet
Please share POD

Child Ticket
AWB
NEW RVP (5th time raised)
Invoice
Status
5278386
RP120322003084
RP120822002533
9594667085
Changed status from close to OPEN as issue not solved yet

Child Ticket
AWB
Invoice
Status
5300591
FP111422004709
9595637121
Changed status from close to OPEN as issue not solved yet

Child Ticket
AWB
Invoice
Status

5353843
FP112522005754
9402569186
Changed status from close to OPEN as issue not solved yet
Please share POD if delivered to right address

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7C00242966d36f49b4a57708dadcef15af%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638065216673304884%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=guIwSbpU5r82wmY9K0JCzhoQrcsnBVFer%2BnxpI%2FEhws%3D&reserved=0>

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