Subject: RE: [#5433473] - 9403117370 - Late HH Collection
From: Anslem Misquitta <[email-masked]>
To: "Antony Markose" <[email-masked]>, Mehaboob Mohamed <[email-masked]>
Cc: Sridhar Katta <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, Ahmed Zoher <[email-masked]>, Eugene Ocoy <[email-masked]>, Sanaa.Hammad <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, samer aburamadan <[email-masked]>, Nada Hattar <[email-masked]>
Date: Thu, 15 Dec 2022 09:32:53 +0000

Hi Anthony,

I personally spoke to this customer to understand the issue/concern, customer stated item was collected last week by a person wearing black t-shirt.

Can you please check once again from your end if this has been collected by EP under RVP - 1000018418650 as this may get escalated further by customer.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Antony Markose <[email-masked]>
Sent: Wednesday, December 14, 2022 5:06 PM
To: Anslem Misquitta <[email-masked]>; Mehaboob Mohamed <[email-masked]>; Eugene Ocoy <[email-masked]>
Cc: Sridhar Katta <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; Ahmed Zoher <[email-masked]>
Subject: RE: [#5433473] - 9403117370 - Late HH Collection

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

We had completed one collection for the same customer under AWB # 1000018121587.

Dear @Eugene Ocoy<mailto:[email-masked]> please check and confirm the items received under below RVP.

2022111100029
LANDMARK RETAIL
1000018121587
Sharjah / الشارقة
12/11/2022
Vandana deshpande
0562990395
"" - Nasma residences Villa M59 Al Suyoh
Completed

Thanks & Regards

Antony Markose

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 14 December 2022 4:30 PM
To: Antony Markose <[email-masked]<mailto:[email-masked]>>; Mehaboob Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: Sridhar Katta <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5433473] - 9403117370 - Late HH Collection

Caution: [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.

Hi Anthony,

My team spoke to this customer and customer has confirmed that someone has already picked the items as per the RVP generated (5 Items).

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://are01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cantony.markose%40emiratespost.ae%7C07f959a70f684e83613a08daddcee81e%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C638066177992834313%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sZwO8TUd1%2BB2YPELO3KQTKImDuFQ0u%2Bbds3ZTPe1cCc%3D&reserved=0>

From: Antony Markose <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 12, 2022 5:27 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Mehaboob Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: Sridhar Katta <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5433473] - 9403117370 - Late HH Collection

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

We tried to attempt the collection but customer requested to cancel the collection request. Please check and advise.

2022120400261
LANDMARK RETAIL
1000018418650
Sharjah / الشارقة
05/12/2022
Vandana deshpande
0562990395
"" - Nasma residences Villa M59 Al Suyoh
Customer Requested to cancel it

Thanks & Regards

Antony Markose

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 December 2022 2:21 PM
To: Antony Markose <[email-masked]<mailto:[email-masked]>>; Mehaboob Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#5433473] - 9403117370 - Late HH Collection

Caution: [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.

Hi Antony,

Late collection

Order ID: 9403117370
Tracking ID: 1000018418650
Cx Contact no: 0562990395

Assistance Required: Need urgent collection
Issue Description: The customer raised a return request on (04/12/2022). But the items are still not collected.

Kindly contact the customer on the following phone number (0562990395) to arrange an urgent collection.

We have contacted with cx and cx never refused the return request kindly send courier team again and collect the items as soon as possible

Thanks & Regards
ahmed
On Sat, 10 Dec at 1:08 PM , Antony Markose <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team

We attempted below collection and customer has refused to return it. Please advise.

Thanks & Regards

Antony Markose

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 December 2022 1:28 PM
To: Antony Markose <[email-masked]<mailto:[email-masked]>>; Mehaboob Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#5433473] - return 1003574940 for order 9403117370

Caution: [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.

Please take a look at ticket #5433473<https://are01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F5433473&data=05%7C01%7Cantony.markose%40emiratespost.ae%7C07f959a70f684e83613a08daddcee81e%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C638066177992834313%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=wkx876RUR6P2W14sZS8WCqBI7qrKyWOX6lrF3jLT6QE%3D&reserved=0> raised by Vandana Deshpande ([email-masked]<mailto:[email-masked]>).

Hi Team,

Late collection

Order ID: 9403117370
Tracking ID: 1000018418650
Cx Contact
no: 562990395

Assistance Required:
Need urgent collection
Issue Description: Customer
raised a return request on (12/4/22).
But the items are still not collected.

Kindly contact the customer
on the following phone number (562990395)
to arrange an urgent collection.

Thanks
& Regards,
The
Support Team
On Thu, 8 Dec at 1:25 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear customer,

Thank you for contacting us.

We sincerely apologize for the inconvenience caused.

As we have checked, it seems that there has been a delay from the courier. A complaint will be raised to the concerned team to resolve the issue and arrange a collection as soon as possible. I apologize for the inconvenience.

Feel free to contact us if you have any further inquiries.

your friends.
The Support Team

5433473:1125156

5433473:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com