Subject: Re: Updated Couriers & OLM Escalation Matrix
From: Saurabh Dadu <[email-masked]>
To: "Malek Al. Hosan" <[email-masked]>
Cc: Syed Attaullah <[email-masked]>, hblsmksa <[email-masked]>, Deeksha Dadu <[email-masked]>, AMIR <[email-masked]>
Date: Thu, 15 Dec 2022 06:57:43 +0000

Dear Malek,

I am receiving complaints from HB that Escalation Matrix is not being followed:

Please remember each level has only 24 hours to respond. If you do not have a response in 24 hours, go to next level Level 1 > Level 2 > Level 3> Level 4. Both UAE and KSA. I don't want to see unnecessary follow ups, I need action.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Malek Al. Hosan <[email-masked]>
Sent: 15 December 2022 12:25 PM
To: Yahia Taha <[email-masked]>
Cc: Syed Attaullah <[email-masked]>; Nada Hattar <[email-masked]>; farah.badawi <[email-masked]>; rozan abdelraziq <[email-masked]>; Crys_HBKSA <[email-masked]>; hblsmksa <[email-masked]>; HB.CCCKSA <[email-masked]>; Karim Asklany <[email-masked]>; Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>; AMIR <[email-masked]>
Subject: Re: Updated Couriers & OLM Escalation Matrix

Dear Mr.Yahia.

Thank you for sharing the update. Please note that the same was modified on our escalation matrix and forwarded to the team, same will be followed from this point.

Regards.
Malek.
________________________________
From: "yahia taha" <[email-masked]>
To: "Malek" <[email-masked]>, "Syed Attaullah" <[email-masked]>, "Nada Hattar" <[email-masked]>, "farah.badawi" <[email-masked]>, "rozan abdelraziq" <[email-masked]>, "Crys_HBKSA" <[email-masked]>, "hblsmksa" <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Cc: "Karim Asklany" <[email-masked]>
Sent: Thursday, December 15, 2022 11:35:54 AM
Subject: FW: Updated Couriers & OLM  Escalation Matrix

Dear All,

Please update your respective team members with attached updated escalation matrix.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

[lg][hb]

From: Karim Asklany <[email-masked]>
Sent: Wednesday, December 14, 2022 6:03 PM
To: Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; Momen Elmassry <[email-masked]>; Tarek Mohamedali <[email-masked]>; KSA CCCTeamLeaders <[email-masked]>; KSA.CCCSTAFF <[email-masked]>; Hajar Balawi <[email-masked]>; Hala Almajid <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Saumik Chakrabarti <[email-masked]>; ArishLaila <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Vishwajeet Singh <[email-masked]>; Rahul Mishra <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Updated Couriers & OLM Escalation Matrix

Dear All,

Please find attached Escalation Matrix and make sure to share it with all agents.

Best Regards

Karim Kamel

Landmark Group

eCom Executive-Supply Chain

Ext: 3702

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