Subject: Re: Updated Couriers & OLM Escalation Matrix
From: "Malek Al. Hosan" <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Syed Attaullah <[email-masked]>, Nada Hattar <[email-masked]>, "farah.badawi" <[email-masked]>, rozan abdelraziq <[email-masked]>, Crys_HBKSA <[email-masked]>, hblsmksa <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Karim Asklany <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>, AMIR <[email-masked]>
Date: Wed, 14 Dec 2022 23:55:00 -0700 (MST)

Dear Mr.Yahia. 

Thank you for sharing the update. Please note that the same was modified on our escalation matrix and forwarded to the team, same will be followed from this point. 

Regards. 
Malek. 

From: "yahia taha" <[email-masked]> 
To: "Malek" <[email-masked]>, "Syed Attaullah" <[email-masked]>, "Nada Hattar" <[email-masked]>, "farah.badawi" <[email-masked]>, "rozan abdelraziq" <[email-masked]>, "Crys_HBKSA" <[email-masked]>, "hblsmksa" <[email-masked]>, "HB.CCCKSA" <[email-masked]> 
Cc: "Karim Asklany" <[email-masked]> 
Sent: Thursday, December 15, 2022 11:35:54 AM 
Subject: FW: Updated Couriers & OLM Escalation Matrix 

Dear All, 

Please update your respective team members with attached updated escalation matrix. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Karim Asklany <[email-masked]> 
Sent: Wednesday, December 14, 2022 6:03 PM 
To: Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; Momen Elmassry <[email-masked]>; Tarek Mohamedali <[email-masked]>; KSA CCCTeamLeaders <[email-masked]>; KSA.CCCSTAFF <[email-masked]>; Hajar Balawi <[email-masked]>; Hala Almajid <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Cc: Saumik Chakrabarti <[email-masked]>; ArishLaila <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Vishwajeet Singh <[email-masked]>; Rahul Mishra <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Updated Couriers & OLM Escalation Matrix 

Dear All, 

Please find attached Escalation Matrix and make sure to share it with all agents. 

Best Regards 

Karim Kamel 

Landmark Group 

eCom Executive-Supply Chain 

Ext: 3702 

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