Subject: RE: Wrong commitment # 29004105784420221125
From: Sabry Yousef <[email-masked]>
To: Hb Liwa Ma <[email-masked]>, Homebox LIWA SM <[email-masked]>, Sanjeeb Das <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sarah Otoum <[email-masked]>, crys_hb <[email-masked]>, Luma AbuSharekh <[email-masked]>, Hb Liwa Ma <[email-masked]>, Homebox LIWA SM <[email-masked]>, Raja Ramachandran <[email-masked]>, Abdul Hameed Rasheed <[email-masked]>, Mangalanathan Muthandi <[email-masked]>, Roaa Alismaeil <[email-masked]>, amir.aziz <[email-masked]>
Date: Wed, 14 Dec 2022 06:44:46 +0000

Dear Team,

Kind reminder.

Best Regards,

From: Sabry Yousef
Sent: Friday, December 9, 2022 4:29 PM
To: Hb Liwa Ma <[email-masked]>; Homebox LIWA SM <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Sarah Otoum <[email-masked]>; crys_hb <[email-masked]>; Luma AbuSharekh <[email-masked]>; Hb Liwa Ma <[email-masked]>; Homebox LIWA SM <[email-masked]>; Raja Ramachandran <[email-masked]>; Abdul Rasheed <[email-masked]>; Mangalanathan Muthandi <[email-masked]>; Roaa Alismaeil <[email-masked]>; [email-masked]; Sanjeeb Das <[email-masked]>
Subject: RE: Wrong commitment # 29004105784420221125

Kind reminder..

From: Sabry Yousef
Sent: Thursday, December 8, 2022 1:40 PM
To: Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sarah Otoum <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Mangalanathan Muthandi <[email-masked]<mailto:[email-masked]>>; Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong commitment # 29004105784420221125

@Hb Liwa Ma<mailto:[email-masked]>

Please find attached invoice and update on the below urgently.

Best Regards,

From: Abdul Rasheed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 4, 2022 1:44 PM
To: Mangalanathan Muthandi <[email-masked]<mailto:[email-masked]>>; Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sarah Otoum <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>; Homebox LIWA SM <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong commitment # 29004105784420221125
Importance: High

@Hb Liwa Ma<mailto:[email-masked]>

Kindly check with customer is there any cash and carry billed along with WWD customer keep following up for the 3RD item.

all ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4398364
12/1/2022 1:21:47 PM
29004105784420221125
TRN:100348697200003 URUK GENERAL CO
0564091479
Request
Partial Cancel
Item/Delivery
Open
Mosab Mohammed Abdalla Nasreldin
UAE
cx confirmed that he ordered 3 items and he only received 2 items as it shown on the system/ Please check and do the needful

Showroom Manager
Part Available
Only Forwarded

Thanks & Regards
Abdul Hameed.R
Landline -04821 5931
Mob +971 50 614 2204

From: Mangalanathan Muthandi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 1 December 2022 1:53 PM
To: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sarah Otoum <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong commitment # 29004105784420221125

Dear team,

Invoice wise 2 items only kindly check

nvoice No
Delivery Date
Slot
Delivery Type
Item Code
Item Description
Invoice Item Quantity
Actual Item Quantity
Original Invoice No
Return Flag
Invoice Date
Invoice Type
Customer Name
Mobile No
Area
Subzone
Schedule No
Schedule Date
Nature Of Delivery
Assembly Type
Assemble Require
29004105784420221125
2022-12-01
Slot1(10:00-14:00)
WWD
156165998
P-Novi Shoe Cabinet- White- 12 Pairs
1
1

25-Nov-2022
1
TRN:100348697200003 URUK GENERAL CONTRACTING
0564091479
Al Nahyan Area
Abu Dhabi
106934297
01-Dec-2022
NORMAL
NA
Y
29004105784420221125
2022-12-01
Slot1(10:00-14:00)
WWD
162858307
Callista Low TV Unit-Upto 75inch-HG Whit
1
1

25-Nov-2022
1
TRN:100348697200003 URUK GENERAL CONTRACTING
0564091479
Al Nahyan Area
Abu Dhabi
106934297
01-Dec-2022
NORMAL
NA
Y

Regards,
Mangalanathan
From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 1, 2022 1:45 PM
To: Mangalanathan Muthandi <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sarah Otoum <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong commitment # 29004105784420221125

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mangalanathan Muthandi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 1, 2022 12:26 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sarah Otoum <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>; Hb Liwa Ma <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: Wrong commitment # 29004105784420221125

Dear team,

Please find the below CRM and do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4398385
12/1/2022 1:24:54 PM
29004105784420221125
TRN:100348697200003 URUK GENERAL CO
0564091479
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Mangalnathan
UAE
Invoice wise team delivered  correct items but cx not signature trip sheet, Please inform the cx that we need the signatures on the completion of the assembly Team: Mohammed Bilal

-
-
-

213668
01-Dec-2022

Thanks & Regards
Mangalanathan
Landline – 04821 5925
Mob _ 0565478934
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com