Subject: RE: Need Urgent Attention from LMG
From: Thamilalagan M <[email-masked]>
To: Peter Dsouza <[email-masked]>, Anslem Misquitta <[email-masked]>, Aditya Manapuram <[email-masked]>, Gobinda Khatri <[email-masked]>, Kuldeep Saini <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Raja Ramachandran <[email-masked]>, Ashish Karini <[email-masked]>, Sameer Hasan <[email-masked]>, Sabry Yousef <[email-masked]>, malek.hosan <[email-masked]>, Sanaa.Hammad <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, samer aburamadan <[email-masked]>, Nada Hattar <Nada
Date: Tue, 13 Dec 2022 10:21:22 +0000

Dear Peter,
    All the mentioned 4 tickets have closed over FD tool. But I have not reverted in the mail.

Child Ticket
AWB
Status
OLM Remarks
5306706
FP111622008883
Closed
Closed on Dec 8,2022
5278386
RP120822002533
Closed
Picked on Dec 12,2022
5300591
FP111422004709
Closed
Asked mail for debit note as driver accepted his mistake.
5353843
FP112522005754
Closed
Closed with POD.

@Anslem Misquitta<mailto:[email-masked]> Kindly check 5306706, it is pending from CS Team to get the confirmation.

Regards,
Thamil
OLM-UAE
+971-542454482

From: Peter Dsouza <[email-masked]>
Sent: Tuesday, 13 December 2022 2:02 PM
To: Anslem Misquitta <[email-masked]>; Thamilalagan M <[email-masked]>; Aditya Manapuram <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Raja Ramachandran <[email-masked]>; Ashish Karini <[email-masked]>; Sameer Hasan <[email-masked]>; Sabry Yousef <[email-masked]>; malek.hosan <[email-masked]>; Sanaa.Hammad <[email-masked]>; syed.ataullah <[email-masked]>; amir.aziz <[email-masked]>; samer aburamadan <[email-masked]>; Nada Hattar <[email-masked]>
Subject: RE: Need Urgent Attention from LMG

Dear Thamil,

Why responding is taking time, why we need reminders??

Please close this on priority…

Thanks & Regards,

Peter Dsouza
UAE – RDC/E.com & RNA Operations – Home / Non Home |
Landmark Group,
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 809 4409 | Mobile : +97150 2960624 |
E-mail: [email-masked]<mailto:[email-masked]> |www.landmarkgroup.com |

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 13, 2022 1:48 PM
To: Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Hi All,

Reminder 3rd

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7C00242966d36f49b4a57708dadcef15af%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638065216673304884%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=guIwSbpU5r82wmY9K0JCzhoQrcsnBVFer%2BnxpI%2FEhws%3D&reserved=0>

From: Anslem Misquitta
Sent: Monday, December 12, 2022 3:00 PM
To: Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Hi Team,

Do we have any update on the below escalations cases.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7C00242966d36f49b4a57708dadcef15af%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638065216673304884%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=guIwSbpU5r82wmY9K0JCzhoQrcsnBVFer%2BnxpI%2FEhws%3D&reserved=0>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 8, 2022 12:46 PM
To: malek.hosan <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; samer aburamadan <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Just FYI

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7C00242966d36f49b4a57708dadcef15af%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638065216673304884%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=guIwSbpU5r82wmY9K0JCzhoQrcsnBVFer%2BnxpI%2FEhws%3D&reserved=0>

From: Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 8, 2022 12:42 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need Urgent Attention from LMG

Hi Anslem,
    We are checking on it for closure status. We will close all these at the earliest.

Regards,
Thamil
OLM-UAE
+971-542454482

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 December 2022 12:34 PM
To: Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: Need Urgent Attention from LMG

Hi Thamil/Aditya,

We need your assistance in solving this case which are on high priority and pending since long.
Team LSM and Crystal has also sent an email with update on each invoice which is pending with LMG for resolution, which I have attached.

Child Ticket
AWB
Invoice
Status

5306706
FP111622008883
9400464346
Changed status from close to OPEN as issue not solved yet
Please share POD

Child Ticket
AWB
NEW RVP (5th time raised)
Invoice
Status
5278386
RP120322003084
RP120822002533
9594667085
Changed status from close to OPEN as issue not solved yet

Child Ticket
AWB
Invoice
Status
5300591
FP111422004709
9595637121
Changed status from close to OPEN as issue not solved yet

Child Ticket
AWB
Invoice
Status

5353843
FP112522005754
9402569186
Changed status from close to OPEN as issue not solved yet
Please share POD if delivered to right address

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cpeter.dsouza%40landmarkgroup.com%7C00242966d36f49b4a57708dadcef15af%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638065216673304884%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=guIwSbpU5r82wmY9K0JCzhoQrcsnBVFer%2BnxpI%2FEhws%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com