Subject: Fwd: [#5388671] - Express Delivery Charges Refund - 9403220681
From: Home Box <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Dec 2022 08:54:49 +0000

Dear Anslem,     Customer insisted because he approved for the delivery on 10th Dec ,     but even when the team came on 10th Dec to finish the delivery but there was missing parts, so his order took so much time to be done,     now customer asking to return the whole order for full refund.     please advise.     order number :9403220681       Regards,  Sanaa Hammad.   
                           
                            On
                            Mon, 12 Dec at 12:21 PM
                            ,  Home Box <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Wrong location has been shared by customer so nothing can be done in this case (this is not HB fault), however we can re-schedule the delivery for 16th of Dec or after that as WH is not operational till then, once this invoice
 is in DTBC, address has to be changed and ED has to be raised for the delivery on 16th. 

 

 

 

 

 
 
 Anslem Misquitta 

 Retail Operations - Customer Care 

 T   :  800 HOMEBOX (4663269) 

 F   :  +971 4 5172380 

 
E   :  [email-masked]

 
 Landmark Tower, Dubai Marina 

 P.O.Box 282028, UAE. 

 
www.homeboxstores.com

 

 

 

 

  

 
  
 From: Home Box <[email-masked]>  
Sent: Monday, December 12, 2022 11:38 AM 
To: Anslem Misquitta <[email-masked]> 
Cc: Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]> 
Subject: Fwd: [#5388671] - Express Delivery Charges Refund - 9403220681 

 

 
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 Dear anslem, 

 

   

 
 customer paid extra fees for express delivery, 

 
 
 as he didn't receive the order on scheduled time 1st Dec due to wrong location, 

 

   

 
 please advise, 

 

   

 
 order number :9403220681  

 
 
 Delivery fees : 150 AED 

 

   

 
 Regards, 

 
 
 Sanaa Hammad. 

 

 
 
On Sat, 10 Dec at 12:29 PM
, Home Box <[email-masked]> wrote:

 

 

Dear anslem,

 

  

 
 
 customer paid extra fees for express delivery, 

 
 
 as he didn't receive the order on scheduled time 1st Dec due to wrong location, 

 

   

 
 please advise, 

 

   

 
 order number :9403220681  

 
 
 Delivery fees : 150 AED 

 

   

 
 Regards, 

 
 
 Sanaa Hammad. 

 

 
 
On Thu, 8 Dec at 4:26 PM
, Home Box <[email-masked]> wrote:

 

 
 
Dear anslem,

 

  

 
 
 customer paid extra fees for express delivery, 

 
 
 as he didn't receive the order on scheduled time 1st Dec due to wrong location, 

 

   

 
 please advise, 

 

   

 
 order number :9403220681  

 
 
 Delivery fees : 150 AED 

 

   

 
 Regards, 

 
 
 Sanaa Hammad. 

 

  

 

 

 

 

 
5388671:1125156

 

 

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