Subject: Re: Check out issue - Apple pay.
From: Prince Anand <[email-masked]>
To: Faizal Maradeya <[email-masked]>, Yahia Taha <[email-masked]>, Sankar Thulasimani <[email-masked]>
Cc: syed.ataullah <[email-masked]>, Deeksha <[email-masked]>, amir.aziz <[email-masked]>, HB.CCCKSA <[email-masked]>, malek.hosan <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Mon, 12 Dec 2022 08:50:34 +0000

Hi Faisal, Yahia,

Do we have the screenshot of the full screen? This screenshot seems to be of basket screen and not payments screen (which can suggest that issue is related to Apple Pay). It would be more helpful we could get the complete screen recording of how the user got this error.

Regards,

[A picture containing text, clipart  Description automatically generated]
Prince Raj Anand
Product Owner | Customer Engagement
+971 564418101
Landmark Group HQ, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital>

From: Faizal Maradeya <[email-masked]>
Date: Monday, 12 December 2022 at 12:25 PM
To: Prince Anand <[email-masked]>, Yahia Taha <[email-masked]>, Sankar Thulasimani <[email-masked]>
Cc: syed.ataullah <[email-masked]>, Deeksha <[email-masked]>, amir.aziz <[email-masked]>, HB.CCCKSA <[email-masked]>, malek.hosan <[email-masked]>, Hasan Razakhan <[email-masked]>
Subject: RE: Check out issue - Apple pay.
Hi Prince

Attaching  screen shot

From: Prince Anand <[email-masked]>
Sent: Monday, December 12, 2022 12:24 PM
To: Faizal Maradeya <[email-masked]>; Yahia Taha <[email-masked]>; Sankar Thulasimani <[email-masked]>
Cc: syed.ataullah <[email-masked]>; Deeksha <[email-masked]>; amir.aziz <[email-masked]>; HB.CCCKSA <[email-masked]>; malek.hosan <[email-masked]>; Hasan Razakhan <[email-masked]>
Subject: Re: Check out issue - Apple pay.

Can you please share the issue screenshot?

Regards,

[A picture containing text, clipart  Description automatically generated]
Prince Raj Anand
Product Owner | Customer Engagement
+971 564418101
Landmark Group HQ, Dubai, UAE.
www.landmark.digital<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C4b5f88924a74487836f808dadc1a2738%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638064302125567543%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=VPOUa8txTBVY2hRQCKycWi2ssCRwD0FQJp5b5v%2B%2FpV0%3D&reserved=0>

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Date: Monday, 12 December 2022 at 12:07 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>, Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>, Prince Anand <[email-masked]<mailto:[email-masked]>>
Cc: syed.ataullah <[email-masked]<mailto:[email-masked]>>, Deeksha <[email-masked]<mailto:[email-masked]>>, amir.aziz <[email-masked]<mailto:[email-masked]>>, HB.CCCKSA <[email-masked]<mailto:[email-masked]>>, malek.hosan <[email-masked]<mailto:[email-masked]>>, Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Check out issue - Apple pay.
Looping  Tech Team  for resolution.

+ @Sankar Thulasimani<mailto:[email-masked]> @Prince Anand<mailto:[email-masked]>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 12, 2022 11:51 AM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: syed.ataullah <[email-masked]<mailto:[email-masked]>>; Deeksha <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Check out issue - Apple pay.

Hi @Faizal Maradeya<mailto:[email-masked]> please support here, it appears there is an issue with apple pay payment for KSA.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C4b5f88924a74487836f808dadc1a2738%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638064302125567543%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2Bm1T6EBGlCpFoCs%2B89SYgSRyEVEj71otdwriAxbXEqU%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C4b5f88924a74487836f808dadc1a2738%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638064302125567543%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=DftC%2BhF6zV710o6QA%2FwsmbHUS5I5QkUNC5jI71tYhOs%3D&reserved=0>
[lg][hb]

From: Malek Al. Hosan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 12, 2022 10:46 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: syed.ataullah <[email-masked]<mailto:[email-masked]>>; Deeksha <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: Check out issue - Apple pay.

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team.

Many customers are not able to place the order using apple pay and some complaint received for COD also.
Please check if there is any issue in placing the order with the concerned team.
Attached pictures FYR.

Regards.
Malek.

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