Subject: RE: [#5388671] - Express Delivery Charges Refund - 9403220681
From: Anslem Misquitta <[email-masked]>
To: Home Box <[email-masked]>
Cc: Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sanaa.Hammad <[email-masked]>, malek.hosan <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, samer aburamadan <[email-masked]>
Date: Mon, 12 Dec 2022 08:21:51 +0000

Hi Team,

Wrong location has been shared by customer so nothing can be done in this case (this is not HB fault), however we can re-schedule the delivery for 16th of Dec or after that as WH is not operational till then, once this invoice is in DTBC, address has to be changed and ED has to be raised for the delivery on 16th.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Monday, December 12, 2022 11:38 AM
To: Anslem Misquitta <[email-masked]>
Cc: Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>
Subject: Fwd: [#5388671] - Express Delivery Charges Refund - 9403220681

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Dear anslem,

customer paid extra fees for express delivery,
as he didn't receive the order on scheduled time 1st Dec due to wrong location,

please advise,

order number :9403220681
Delivery fees : 150 AED

Regards,
Sanaa Hammad.
On Sat, 10 Dec at 12:29 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear anslem,

customer paid extra fees for express delivery,
as he didn't receive the order on scheduled time 1st Dec due to wrong location,

please advise,

order number :9403220681
Delivery fees : 150 AED

Regards,
Sanaa Hammad.
On Thu, 8 Dec at 4:26 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear anslem,

customer paid extra fees for express delivery,
as he didn't receive the order on scheduled time 1st Dec due to wrong location,

please advise,

order number :9403220681
Delivery fees : 150 AED

Regards,
Sanaa Hammad.

On Mon, 5 Dec at 3:22 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear anslem,

customer paid extra fees for express delivery,
as he didn't receive the order on scheduled time 1st Dec due to wrong location,

please advise,

order number :9403220681
Delivery fees : 150 AED

Regards,
Sanaa Hammad.
On Fri, 2 Dec at 12:31 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
​Dear anslem,

customer paid extra fees for express delivery,
​
as he didn't receive the order on scheduled time 1st Dec due to wrong location,

please advise,

order number :9403220681
Delivery fees : 150 AED

Regards,
Sanaa Hammad.

5388671:1125156
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