Subject: Re: Escalation Matrix for Courier Partner, Warehouse, Delivery Team and updated details for Store Managers
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: "Sanaa.Hammad" <[email-masked]>, Nada Hattar <[email-masked]>, syed ataullah <[email-masked]>, AMIR <[email-masked]>, Taima Zeid <[email-masked]>, Samer Aburamadan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>, Ashish Karini <[email-masked]>, sameer hasan <[email-masked]>, Aditya Manapuram <
Date: Mon, 12 Dec 2022 00:51:19 -0700 (MST)

Hi Anslem. 

Syed have already updated our escalation matrix according the latest update from your side. Will notify all the agent to follow the same again. 
Amir will check for the same tomorrow as he is on leave today. 
We request you to share if you faced any case where the agent is not following the same from LSM team so we can take the proper action accordingly. 

Regards. 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "Sanaa.Hammad" <[email-masked]>, "Nada Hattar" <[email-masked]>, "syed ataullah" <[email-masked]>, "Malek" <[email-masked]>, "AMIR" <[email-masked]>, "Taima Zeid" <[email-masked]>, "Samer Aburamadan" <[email-masked]> 
Cc: "HomeBox Customercare UAE" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ahmed Zoher" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "Ashish Karini" <[email-masked]>, "sameer hasan" <[email-masked]>, "Aditya Manapuram" <[email-masked]>, "peter dsouza" <[email-masked]>, "vijay pokhriyal" <[email-masked]>, "mani choudhury" <[email-masked]>, "Raja Ramachandran" <[email-masked]>, "Deeksha" <[email-masked]>, "Sridhar Katta" <[email-masked]>, "Thamilalagan" <[email-masked]>, "Sameer Sadiq" <[email-masked]>, "Gobinda Khatri" <[email-masked]>, "Kuldeep Saini" <[email-masked]>, "farah.badawi" <[email-masked]> 
Sent: Monday, December 12, 2022 1:12:06 PM 
Subject: RE: Escalation Matrix for Courier Partner, Warehouse, Delivery Team and updated details for Store Managers 

Hi Team, 

Updated escalation matrix has already been shared on 5 th of December, still we are referring to old escalation matrix, Why ? 

Please see the attachment. *** PLESASE REFERE TO NEW ESCALATION MATRIX *** 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Anslem Misquitta 
Sent: Monday, December 5, 2022 1:42 PM 
To: Sanaa.Hammad <[email-masked]>; Nada Hattar <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>; Taima Zeid <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>; Ashish Karini <[email-masked]>; Sameer Hasan <[email-masked]>; Aditya Manapuram <[email-masked]>; Peter Dsouza <[email-masked]>; Vijay Pokhriyal <[email-masked]>; Mani Choudhury <[email-masked]>; Raja Ramachandran <[email-masked]>; Deeksha <[email-masked]>; Sridhar Katta <[email-masked]>; Thamilalagan M <[email-masked]>; Sameer Sadiq <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; [email-masked] 
Subject: Escalation Matrix for Courier Partner, Warehouse, Delivery Team and updated details for Store Managers 

Hi Team, 

Good afternoon to all !!! 

Please find the updated Escalation Matrix for Courier Partner, Warehouse and updated details for Store Managers. 

Implement this on imitate basis and inform all the agents for the same. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com