Subject: RE: Escalation Matrix for Courier Partner, Warehouse, Delivery Team and updated details for Store Managers
From: Anslem Misquitta <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, Nada Hattar <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Taima Zeid <[email-masked]>, samer aburamadan <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>, Ashish Karini <[email-masked]>, Sameer Hasan <[email-masked]>, Aditya Manapuram <[email-masked]>, Peter Dsouza <[email-masked]>, Vijay Pokhriyal <[email-masked]>, Mani Choudhury <[email-masked]>, Raja Ramachandran <[email-masked]>, Deeksha <
Date: Mon, 12 Dec 2022 07:42:06 +0000

Hi Team,

Updated escalation matrix has already been shared on 5th of December, still we are referring to old escalation matrix, Why ?

Please see the attachment. ***PLESASE REFERE TO NEW ESCALATION MATRIX***

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Monday, December 5, 2022 1:42 PM
To: Sanaa.Hammad <[email-masked]>; Nada Hattar <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>; Taima Zeid <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>; Ashish Karini <[email-masked]>; Sameer Hasan <[email-masked]>; Aditya Manapuram <[email-masked]>; Peter Dsouza <[email-masked]>; Vijay Pokhriyal <[email-masked]>; Mani Choudhury <[email-masked]>; Raja Ramachandran <[email-masked]>; Deeksha <[email-masked]>; Sridhar Katta <[email-masked]>; Thamilalagan M <[email-masked]>; Sameer Sadiq <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; [email-masked]
Subject: Escalation Matrix for Courier Partner, Warehouse, Delivery Team and updated details for Store Managers

Hi Team,

Good afternoon to all !!!

Please find the updated Escalation Matrix for Courier Partner, Warehouse and updated details for Store Managers.

Implement this on imitate basis and inform all the agents for the same.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: WHCC Delivery - 29020606728420221208
From: Hussain Patanwala <[email-masked]>
To: Raneen Baabaad <[email-masked]>, Homebox Ibnsm <[email-masked]>, Sanjit Kumar <[email-masked]>
Cc: Homebox IbnMA <[email-masked]>, Homebox IbnAcc <[email-masked]>, Nada Hattar <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>
Date: Sat, 10 Dec 2022 10:48:13 +0000

Dear Raneen,

I have been transferred to SCC so any mails related to IBN kindly do mark it to sanjit.

Regards

HUSSAIN PATANWALA

Store Manager

T   :  +971 6 530 8282

D  :  +971 56 5046979

E   :  [email-masked]<mailto:[email-masked]>

Sharjah City Centre, Al Wahda Road, Sharjah.

www.homeboxstores.com<http://www.homeboxstores.com/>

From: Raneen Baabaad <[email-masked]>
Sent: Saturday, 10 December 2022 2:08 PM
To: Homebox Ibnsm <[email-masked]>
Cc: Homebox IbnMA <[email-masked]>; Homebox IbnAcc <[email-masked]>; Hussain Patanwala <[email-masked]>; Nada Hattar <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>
Subject: WHCC Delivery - 29020606728420221208

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hello Team,

The customer requested to have a call from the driver.

Please do the needful.

Best Regards,

Raneen Baabad

Subject: Escalation Matrix for Courier Partner, Warehouse, Delivery Team and updated details for Store Managers
From: Anslem Misquitta <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, Nada Hattar <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Taima Zeid <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>, Ashish Karini <[email-masked]>, Sameer Hasan <[email-masked]>, Aditya Manapuram <[email-masked]>, Peter Dsouza <[email-masked]>, Vijay Pokhriyal <[email-masked]>, Mani Choudhury <[email-masked]>, Raja Ramachandran <[email-masked]>, Deeksha <
Date: Mon, 5 Dec 2022 09:42:04 +0000

Hi Team,

Good afternoon to all !!!

Please find the updated Escalation Matrix for Courier Partner, Warehouse and updated details for Store Managers.

Implement this on imitate basis and inform all the agents for the same.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>