Subject: Re: Request access for the the required KSA groups.
From: "Malek Al. Hosan" <[email-masked]>
To: Mohmoud Elsayed <[email-masked]>
Cc: Deeksha <[email-masked]>, saurabh <[email-masked]>, syed ataullah <[email-masked]>, murtaza kutiyanawala <[email-masked]>, yahia taha <[email-masked]>, Anslem Misquitta <[email-masked]>, Sabry Yousef <[email-masked]>, AMIR <[email-masked]>
Date: Fri, 9 Dec 2022 06:14:46 -0700 (MST)

Hi Mr.Mahmoud. 

The supervisor account done for Freshdesk with thanks. required the same for Freshchat. 

Also, the access required for all previously mentioned agents for the following groups 

Facebook KSA HB 
HB KSA Twitter 

Regards. 
Malek. 

From: "Mohmoud Elsayed" <[email-masked]> 
To: "Malek" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "syed ataullah" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "yahia taha" <[email-masked]>, "Anslem Misquitta" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "AMIR" <[email-masked]> 
Sent: Friday, December 9, 2022 6:32:54 PM 
Subject: RE: Request access for the the required KSA groups. 

Hi Malek, 

Done as requested, please check and confirm. 

From: Malek Al. Hosan <[email-masked]> 
Sent: Friday, December 9, 2022 4:40 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Cc: Deeksha <[email-masked]>; saurabh <[email-masked]>; syed.ataullah <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Yahia Taha <[email-masked]>; Anslem Misquitta <[email-masked]>; Sabry Yousef <[email-masked]>; amir.aziz <[email-masked]> 
Subject: Request access for the the required KSA groups. 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Mr.Mahmoud. 

Request supervisor access for the following IDs For both Freshdesk and Freshchat For both KSA and UAE, 

	

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | [email-masked] ] 

supervisor access for [ mailto:[email-masked] | [email-masked] ] 

Only for Freshdesk for the following groups: 

- HomeBox KSA 

- HB-LSM-KSA-Followup 

- HB-LSM-KSA-Closed 

- Facebook KSA HB 

Please find the following groups which we required access to for KSA agents along with the agents name: 

- HomeBox KSA 

- HB-LSM-KSA-Followup 

- HB-LSM-KSA-Closed 

- Facebook KSA HB 

- KSA Warehouse escalation 

- Crystel HomeBox KSA Team 

- Crystel back office 

- HB KSA Twitter 

	

Syed Ataullah 	

[ mailto:[email-masked] | [email-masked] ] 

Ahmed al sharif 	

[ mailto:[email-masked] | [email-masked] ] 

Taher Mohammed 	

[ mailto:[email-masked] | [email-masked] ] 

Ali Al hazzaa 	

[ mailto:[email-masked] | [email-masked] ] 

Abdallah Ahemad 	

[ mailto:[email-masked] | [email-masked] ] 

Hamdi Saleh 	

[ mailto:[email-masked] | [email-masked] ] 

Dua Ali 	

[ mailto:[email-masked] | [email-masked] ] 

wasim ismail 	

[ mailto:[email-masked] | [email-masked] ] 

	

Khalid Alsufayyan 	

[ mailto:[email-masked] | [email-masked] ] 

malek.hosan 	

[ mailto:[email-masked] | [email-masked] ] 

nourah.alfhaid 	

[ mailto:[email-masked] | [email-masked] ] 

Amal Alsubiae 	

[ mailto:[email-masked] | [email-masked] ] 

	

Amir Aziz 	

[ mailto:[email-masked] | [email-masked] ] 

	

Jok Kuol 	

[ mailto:[email-masked] | [email-masked] ] 

Waseem Ahemad . Khan 	

[ mailto:[email-masked] | [email-masked] ] 

Ali Adil 	

[ mailto:[email-masked] | [email-masked] ] 

Aws Adra 	

[ mailto:[email-masked] | [email-masked] ] 

Laith. 	

[ mailto:[email-masked] | [email-masked] ] 

Regards. 

Malek. 

From: "Malek" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "syed ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] >, "yahia taha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 8, 2022 10:22:09 AM 
Subject: Request for Sups access and global access for Freshchat and Freshdesk. 

Dear Mr.Mahmoud. 

This is to request a global access and supervisor access on my accounts on freshdesk and freshchat as I'm supervisor for HomeBox support team in order to check the agents productivity and child ticket access as it is required to monitor and take actions as per the case and floor requirement. 

Waiting on your kind approval for the same. 

Regards. 

Malek Al Hosan. 

HomeBox Support Team. 

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