Subject: RE: * Convince the cx part replacement # 9403397164
From: Sabry Yousef <[email-masked]>
To: HB Shj Feeder WH <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, amir.aziz <[email-masked]>, HB Warehouse <[email-masked]>, Yunis Fakrudeen <[email-masked]>, Soundar Rajan <[email-masked]>, Anton Dilshan <[email-masked]>, Harsha Lasantha <[email-masked]>, Homebox Delivery <[email-masked]>, hbpending uae <[email-masked]>, HBUAE DELIVERY <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>, Murali Govindaraj
Date: Thu, 8 Dec 2022 12:11:12 +0000

Hi @HB Shj Feeder WH<mailto:[email-masked]>

Please note the below and do the needful accordingly.

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
4419920
12/8/2022 3:34:59 PM
9403397164
Amin Mkawy Alawi
521446622
Complaints
RPK -164799589,Manston 5-Door Wardrobe with Mirror - Multicolour,WWD, Facing center right side part missing & hinges Patti 2 qty missing & Wood pc all missing (part no :catalog missing, Box no : 1/2)ref img ,Need to Issue mention part ,Team : ABID RKT (0563698549)
OPN
215598
More<javascript:openpopup('4419920','AE')>

Best Regards,

From: AMIR ABDUL. AZIZ <[email-masked]>
Sent: Thursday, December 8, 2022 4:05 PM
To: Sabry Yousef <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: Re: * Convince the cx part replacement # 9403397164

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Sabry,

We convinced cx for tomorrow. Cx requested to come around 12 pm or inform him the time when team will reach there so he can take off from work accordingly.

Kindly check and confirm.

Regards

Amir Aziz

________________________________
From: "Sabry Yousef" <[email-masked]<mailto:[email-masked]>>
To: "amir.aziz" <[email-masked]<mailto:[email-masked]>>
Cc: "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 8, 2022 5:14:05 PM
Subject: FW: * Convince the cx part replacement  # 9403397164

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 8, 2022 1:48 PM
To: HB Shj Feeder WH <[email-masked]<mailto:[email-masked]>>
Cc: Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murali Govindaraj <[email-masked]<mailto:[email-masked]>>; Gouskather Mohamed Hussain <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>
Subject: RE: * Convince the cx part replacement # 9403397164

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: HB Shj Feeder WH <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 8, 2022 11:25 AM
To: crys_hb <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Cc: Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>; Murali Govindaraj <[email-masked]<mailto:[email-masked]>>; Gouskather Mohamed Hussain <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>
Subject: * Convince the cx part replacement # 9403397164

Dear Team
   Kindly find the crm given below.

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4419199
12/8/2022 1:24:10 PM
9403397164
Amin Mkawy Alawi
521446622
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Theen Sulaiman
UAE
As per team , missing some part ,cx not accept part replacement 164799589,Manston 5-Door Wardrobe with Mirror - Multicolour ,Kindly convince the cx part replacement tomorrow, Team : ABID RKT (0563698549)

-
-
-

215598
08-Dec-2022

With regards,
Theensulaiman
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