Subject: RE: Escalation Matrix for Courier Partner, Warehouse, Delivery Team and updated details for Store Managers
From: Anslem Misquitta <[email-masked]>
To: syed.ataullah <[email-masked]>
Cc: Sanaa.Hammad <[email-masked]>, Nada Hattar <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Taima Zeid <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>, Ashish Karini <[email-masked]>, Sameer Hasan <[email-masked]>, Aditya Manapuram <[email-masked]>, Peter Dsouza <
Date: Mon, 5 Dec 2022 12:54:21 +0000

Currently you can mark email to MA and SM and address them if required as per escalation matrix, for now they don’t have email address yet as it still in process of creating one.

Once it is update I will share it with all

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Syed Ataullah <[email-masked]>
Sent: Monday, December 5, 2022 4:43 PM
To: Anslem Misquitta <[email-masked]>
Cc: Sanaa.Hammad <[email-masked]>; Nada Hattar <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>; Taima Zeid <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>; Ashish Karini <[email-masked]>; Sameer Hasan <[email-masked]>; Aditya Manapuram <[email-masked]>; Peter Dsouza <[email-masked]>; Vijay Pokhriyal <[email-masked]>; Mani Choudhury <[email-masked]>; Raja Ramachandran <[email-masked]>; Deeksha Dadu <[email-masked]>; Sridhar Katta <[email-masked]>; Thamilalagan M <[email-masked]>; Sameer Sadiq <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; farah.badawi <[email-masked]>
Subject: Re: Escalation Matrix for Courier Partner, Warehouse, Delivery Team and updated details for Store Managers

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Anslem

Noted well and updated the same on our escalation matrix,

kindly confirm the email of these manager
Manager – Dinesh/Ritesh
Manager – Mudassir (new)

Regards
Syed
________________________________
From: "anslem misquitta" <[email-masked]<mailto:[email-masked]>>
To: "Sanaa Hammad" <[email-masked]<mailto:[email-masked]>>, "Nada Hattar" <[email-masked]<mailto:[email-masked]>>, "syed.ataullah" <[email-masked]<mailto:[email-masked]>>, "Malek" <[email-masked]<mailto:[email-masked]>>, "amir aziz" <[email-masked]<mailto:[email-masked]>>, "Taima Zeid" <[email-masked]<mailto:[email-masked]>>
Cc: "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "ahmed zoher" <[email-masked]<mailto:[email-masked]>>, "Sabry Yousef" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>, "sameer hasan" <[email-masked]<mailto:[email-masked]>>, "Aditya Manapuram" <[email-masked]<mailto:[email-masked]>>, "Peter Dsouza" <[email-masked]<mailto:[email-masked]>>, "Vijay Pokhriyal" <[email-masked]<mailto:[email-masked]>>, "Mani Choudhury" <[email-masked]<mailto:[email-masked]>>, "Raja Ramachandran" <[email-masked]<mailto:[email-masked]>>, "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>, "Sridhar Katta" <[email-masked]<mailto:[email-masked]>>, "Thamilalagan M" <[email-masked]<mailto:[email-masked]>>, "Sameer Sadiq" <[email-masked]<mailto:[email-masked]>>, "Gobinda Khatri" <[email-masked]<mailto:[email-masked]>>, "Kuldeep Saini" <[email-masked]<mailto:[email-masked]>>, "farah.badawi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 3:12:04 PM
Subject: Escalation Matrix for Courier Partner, Warehouse, Delivery Team and updated details for Store Managers

Hi Team,

Good afternoon to all !!!

Please find the updated Escalation Matrix for Courier Partner, Warehouse and updated details for Store Managers.

Implement this on imitate basis and inform all the agents for the same.

[A close up of a sign    Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com