Subject: RE: [#5337854] - Re: Order confirmed!
From: "Jasim Vali Mohammed Bebal" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Ahmed Zoher <[email-masked]>, amir.aziz <[email-masked]>, syed.ataullah <[email-masked]>, Sanaa.Hammad <[email-masked]>, malek.hosan <[email-masked]>
Date: Wed, 30 Nov 2022 08:49:09 +0000

Dear @Anslem Misquitta<mailto:[email-masked]> ,

Thanks for highlighting the below concern , cross checked the CCTV as well , it was purely the packer mistake.
Any such concerns in regards to item & packing hygiene  will be taken care in the near future.

[A close up of a sign  Description automatically generated]
Jasim Bebal
Executive E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 547559607
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&reserved=0>

From: Anslem Misquitta <[email-masked]>
Sent: Wednesday, 30 November 2022 12:05 PM
To: Jasim Vali Mohammed Bebal <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Ahmed Zoher <[email-masked]>; amir.aziz <[email-masked]>; syed.ataullah <[email-masked]>; Sanaa.Hammad <[email-masked]>; malek.hosan <[email-masked]>
Subject: FW: [#5337854] - Re: Order confirmed!

Hi Jasim,

I hope this email finds you in good health.

This is to bring to your notice that one of the customer received damaged item in the order, however it was already written damaged on the item (1st picture in the attachment) and still it was packed and sent.

This case is solved as we already gave refund, this is just for your future reference.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 25, 2022 1:02 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5337854] - Re: Order confirmed!

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Please take a look at ticket #5337854<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5337854> raised by Rafiya Raheel ([email-masked]<mailto:[email-masked]>).

Hi Anslem.

Damaged HH item below AED 50 - (9402281261 )

Order # - 9402281261
Item ID and description of the item - ​163701260 - - Nura Arabic Calligraphy Lantern - 13x26 cms
Quantity – 1
Amount to be refunded in ​AED35

Issue description for refund -  Customer received damaged household item, below AED 50, so kindly find the picture in attachment and process the refund.

Thanks & Regards,

5337854:1125156
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