Subject: RE: [#5243069] - 9593876083 - Late Delivery
From: Anslem Misquitta <[email-masked]>
To: Aditya Manapuram <[email-masked]>, Sameer Hasan <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Thamilalagan M <[email-masked]>, Gobinda Khatri <[email-masked]>, Kuldeep Saini <[email-masked]>, OLM DXB <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Raja Ramachandran <[email-masked]>, Ashish Karini <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz
Date: Mon, 28 Nov 2022 07:40:20 +0000

Hi Aditya,

Good Moring !!!

Any update on the below email.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Aditya Manapuram <[email-masked]>
Sent: Thursday, November 24, 2022 1:33 PM
To: Anslem Misquitta <[email-masked]>; Sameer Hasan <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Thamilalagan M <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; OLM DXB <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Raja Ramachandran <[email-masked]>; Ashish Karini <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>; Sanaa.Hammad <[email-masked]>
Subject: RE: [#5243069] - 9593876083 - Late Delivery

Dear Anslem,

Sure, will check and get back to you with further update.

Regards,
Aditya
0524706910

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 24 November 2022 1:15 PM
To: Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5243069] - 9593876083 - Late Delivery

Hi Sameer/Aditya,

Can you please check on this order and share the POD as customer is still complaining that he never received any call from courier partner and also order is not delivered but on system it is showing delivered.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 24, 2022 12:17 PM
To: Sameer Hasan <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5243069] - 9593876083 - Late Delivery

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Please take a look at ticket #5243069<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5243069> raised by Jayaprasad ([email-masked]<mailto:[email-masked]>).

Hi Team,

Need POD.

Order ID: 9593876083
Tracking ID: FP110522003123
Cx Contact no: 506330320

 Assistance Required: Need to clarify the status of the order since the tracking number shows item is delivered while cx did not receive it.

 Issue Description: Customer placed the order on (Nov 5, 2022). Tracking id shows that cx has been delivered the item, while the cx is claiming that he did not receive the order. PoD's pic is not clear to prove the delivery.  Cx is upset and he is asking for refund since it has been long time since he ordered.
​
POD invalid and cx confirm the order never reached to customer

Kindly check and do the needful.

Thanks & Regards,

5243069:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com