Subject: RE: [#5218592] - Late collection-9591570098 - 1000017927742
From: "Antony Markose" <[email-masked]>
To: Anslem Misquitta <[email-masked]>, Mehaboob Mohamed <[email-masked]>, Sridhar Katta <[email-masked]>, Ashish Karini <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sanaa.Hammad <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Home Box <[email-masked]>, Sabry Yousef <[email-masked]>
Date: Fri, 25 Nov 2022 13:25:33 +0000

Well Noted.

Thanking you.

Best regards,
_______________________________________

Antony Markose
Service Coordinator
Dubai Delivery Center
PO Box 99999, Dubai, United Arab Emirates
T +971-42303244
[email-masked]<mailto:[email-masked]>

From: Anslem Misquitta <[email-masked]>
Sent: Friday, November 25, 2022 1:37 PM
To: Antony Markose <[email-masked]>; Mehaboob Mohamed <[email-masked]>; Sridhar Katta <[email-masked]>; Ashish Karini <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sanaa.Hammad <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>; Home Box <[email-masked]>; Sabry Yousef <[email-masked]>
Subject: RE: [#5218592] - Late collection-9591570098 - 1000017927742

Caution: [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.

Hi Antony,

Thank you for sharing this, can you also start adding HomeBox Customercare UAE [email-masked]<mailto:[email-masked]> from going forward.

Also, Dipesh Regmi is no longer working with landmark (Homebox), so you can update that in your records, if you want you can add Thamilalagan M [email-masked]<mailto:[email-masked]>, Sameer Hasan [email-masked]<mailto:[email-masked]> and Aditya Manapuram [email-masked]<mailto:[email-masked]> from LMG group.

++Looping @Sridhar Katta<mailto:[email-masked]> @Ashish Karini<mailto:[email-masked]>

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://are01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cantony.markose%40emiratespost.ae%7C9a77ea2749214b23adae08dacec8ae6f%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C638049658568298163%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0DzrVcGRtwwFDG6KvBuzpa2OAt24i0aD%2B9evu0o0xLo%3D&reserved=0>

From: Antony Markose <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 25, 2022 1:29 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Mehaboob Mohamed <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5218592] - Late collection-9591570098 - 1000017927742

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi @Anslem Misquitta<mailto:[email-masked]>

We are sharing a status report with you everyday. It has all the details of the collection. Attached mail FYR.

Thanking you.

Best regards,
_______________________________________

Antony Markose
Service Coordinator
Dubai Delivery Center
PO Box 99999, Dubai, United Arab Emirates
T +971-42303244
[email-masked]<mailto:[email-masked]>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 25, 2022 1:24 PM
To: Antony Markose <[email-masked]<mailto:[email-masked]>>; Mehaboob Mohamed <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5218592] - Late collection-9591570098 - 1000017927742

Caution: [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.

Hi Antony,

Just wanted to check with you, how would we come to know if this kind of situation occurs again in the future (if any information is required or incomplete information given or any update on any collection/delivery and tracking not working), is there a way to check this information anywhere (just for my knowledge), as tracking ID is not opening in your (Emirates Post) website as well as our system.

Looping @Sridhar Katta<mailto:[email-masked]>

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://are01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cantony.markose%40emiratespost.ae%7C9a77ea2749214b23adae08dacec8ae6f%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C638049658568298163%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0DzrVcGRtwwFDG6KvBuzpa2OAt24i0aD%2B9evu0o0xLo%3D&reserved=0>

From: Antony Markose <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 24, 2022 2:13 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Mehaboob Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: Sridhar Katta <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5218592] - Late collection-9591570098 - 1000017927742

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi @Anslem Misquitta<mailto:[email-masked]>

Below collection has been cancelled by us due to incomplete Address and contact not reachable.

2022102701359
LANDMARK RETAIL
1000017927742
Dubai / دبي
Qusais 1 / القيصي 1
11/26/2022
Haya Ziyad
0564280870
"" - Al Aweer 2 home26 Awir
Cancelled

10/27/2022 19:21

Thanking you.

Best regards,
_______________________________________

Antony Markose
Service Coordinator
Dubai Delivery Center
PO Box 99999, Dubai, United Arab Emirates
T +971-42303244
[email-masked]<mailto:[email-masked]>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 24, 2022 12:41 PM
To: Antony Markose <[email-masked]<mailto:[email-masked]>>; Mehaboob Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: Sridhar Katta <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5218592] - Late collection-9591570098 - 1000017927742

Caution: [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.

Hi Anthony,

This pickup/collection is showing pending since 27-Oct-2022, can you please check on this on priority.

We cannot open this on tracking on our system and on your website to check the status of this collection.

Tracking ID: 1000017927742

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://are01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7Cantony.markose%40emiratespost.ae%7C9a77ea2749214b23adae08dacec8ae6f%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C638049658568453964%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=hatNq%2FvIhvVwLCyWgt0F%2BXiksrpic%2BIh7DTKCZm1lHI%3D&reserved=0>

From: Antony Markose <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 23, 2022 3:24 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Mehaboob Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: Sridhar Katta <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5218592] - Late collection-9591570098 - 1000017927742

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Below collection will be done on priority.

Thanking you.

Best regards,
_______________________________________

Antony Markose
Service Coordinator
Dubai Delivery Center
PO Box 99999, Dubai, United Arab Emirates
T +971-42303244
[email-masked]<mailto:[email-masked]>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 23, 2022 2:40 PM
To: Antony Markose <[email-masked]<mailto:[email-masked]>>; Mehaboob Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#5218592] - Late collection-9591570098

Caution: [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.

Dear
Team,
As
per the tracking ID (1000017927742 )
the items have not been collected.
kindly
call the customer on the following phone (0502899852 ) to arrange collection ASAP
Order
number:9591570098
Best
Regards,
Sujood

On Thu, 17 Nov at 4:10 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
مرحبا عميلنا العزيز.

شكرا لاختياركم هوم بوكس.

نود اعلامكم بانه تم التواصل معكم من قبل الفريق على الرقم المقدم من قبلكم +971564280870 ولكن كان الرقم غير متاح. نرجو منك تزويدنا برقم بديل متاح لكي يتم اعادة التواصل لجمع المنتجات للارجاع.

بانتظار السماع منك.

أصدقائك.
فريق الدعم.

5218592:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://are01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=05%7C01%7Cantony.markose%40emiratespost.ae%7C9a77ea2749214b23adae08dacec8ae6f%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C638049658568453964%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=UO%2F2Jp3i8THuvOvrT7NZCOdNnES4pXVRIjEKwC%2BoG8A%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://are01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=05%7C01%7Cantony.markose%40emiratespost.ae%7C9a77ea2749214b23adae08dacec8ae6f%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C638049658568453964%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=UO%2F2Jp3i8THuvOvrT7NZCOdNnES4pXVRIjEKwC%2BoG8A%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>