Subject: New comment - [#5218592] Late collection-9591570098
From: Home Box <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Fri, 25 Nov 2022 09:24:04 +0000

There is a new comment in the ticket submitted by Haya to HelpHBAE   Comment added by : Anslem Misquitta  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi Antony,</div>
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<div class="MsoNormal">Just wanted to check with you, how would we come to know if this kind of situation occurs again in the future (if any information is required or incomplete information given or any update on any collection/delivery and tracking not working),
 is there a way to check this information anywhere (just for my knowledge), as tracking ID is not opening in your (Emirates Post) website as well as our system.</div>
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<div class="MsoNormal">Looping <a id="OWAAM0840138FAC8F41AE82448D25B913BC9C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sridhar Katta</span></a>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Anslem Misquitta</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Retail Operations - Customer Care</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">F   :  +971 4 5172380</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%;color:blue">[email-masked]</span></a><u><span style="color:blue"></span></u>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Antony Markose &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, November 24, 2022 2:13 PM<br>
<b>To:</b> Anslem Misquitta &lt;[email-masked]&gt;; Mehaboob Mohamed &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sridhar Katta &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;; Ahmed Zoher &lt;[email-masked]&gt;; Sanaa.Hammad &lt;[email-masked]&gt;;
 syed.ataullah &lt;[email-masked]&gt;; malek.hosan &lt;[email-masked]&gt;; amir.aziz &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Sabry Yousef &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5218592] - Late collection-9591570098 - 1000017927742 </div>
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<div class="MsoNormal">Hi <a id="OWAAM1B53894B87D2489B854916CDEEABA79A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Anslem Misquitta</span></a>
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<div class="MsoNormal">Below collection has been cancelled by us due to incomplete Address and contact not reachable.
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<div class="MsoNormal"><span style="color:black">LANDMARK RETAIL </span></div>
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<div class="MsoNormal"><span style="color:black">Dubai / <span lang="AR-SA" dir="RTL">
دبي</span></span></div>
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<div class="MsoNormal"><span style="color:black">Qusais 1 / <span lang="AR-SA" dir="RTL">
القيصي 1</span></span></div>
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<div class="MsoNormal"><span style="color:black">"" - Al Aweer 2 home26 Awir</span></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Thanking you.</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Best regards,</span></i></b></div>
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<b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:gray'>_______________________________________</span></b><span style="font-size:12.0pt;color:gray"></span>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Bradley Hand ITC";color:#0909B7'>Antony Markose</span></i></b></div>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>Dubai Delivery Center</span></u></i></b><span dir="RTL"></span><span dir="RTL"></span><b><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0909B7'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i></b><b><i><span style='font-family:"Bell MT",serif;color:#0909B7'></span></i></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>PO Box 99999, Dubai, United Arab Emirates</span></u></i></b><b><i><u><span style='font-family:"Bell MT",serif;color:#0909B7'></span></u></i></b>
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<div class="MsoNormal"><b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>T +971-42303244</span></u></i></b></div>
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<b><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0909B7">[email-masked]</span></a></span></u></b><u><span style='font-family:"Bell MT",serif;color:#0909B7'></span></u>
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<b>From:</b> Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 24, 2022 12:41 PM<br>
<b>To:</b> Antony Markose &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mehaboob Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sridhar Katta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Kutiyanawala
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Zoher &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanaa.Hammad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 syed.ataullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; malek.hosan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; amir.aziz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5218592] - Late collection-9591570098 - 1000017927742 </div>
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<div class="MsoNormal">Hi Anthony,</div>
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<div class="MsoNormal">This pickup/collection is showing pending since 27-Oct-2022, can you please check on this on priority.</div>
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<div class="MsoNormal">We cannot open this on tracking on our system and on your website to check the status of this collection.</div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Tracking ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> <strong><span style="font-family:Roboto">1000017927742</span></strong></span><span style="font-size:10.5pt;font-family:-Apple-System;color:black">
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">F   :  +971 4 5172380</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%;color:blue">[email-masked]</span></a><u><span style="color:blue"></span></u>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">P.O.Box 282028, UAE.</span></div>
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<a href="https://are01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=05%7C01%7Cantony.markose%40emiratespost.ae%7C99f786eb93a94e2a678808dacdf79f7f%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C638048760668840904%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=HNiEIg0v8%2FETC%2BfcWsWpKxVT%2FlYywNKK8o9FcDTixro%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style="font-size:10.0pt;line-height:105%;color:blue">www.homeboxstores.com</span></a><span style="font-size:8.0pt;line-height:105%"></span>
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<b>From:</b> Antony Markose &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, November 23, 2022 3:24 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mehaboob Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sridhar Katta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5218592] - Late collection-9591570098 - 1000017927742 </div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal">Hi Team,</div>
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<a rel="noreferrer"></a><a rel="noreferrer"><span style="mso-bookmark:_Hlk88386391">Below collection will be done on priority</span></a><span style="mso-bookmark:_Hlk88386391">.</span><span style="mso-bookmark:_Hlk88386391"></span><span style="font-size:12.0pt"></span>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Thanking you.</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Best regards,</span></i></b></div>
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<b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:gray'>_______________________________________</span></b><span style="font-size:12.0pt;color:gray"></span>
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<div class="MsoNormal"><img width="152" height="89" style="width:1.5833in;height:.925in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTY1MzUxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Se1NZhCzFngtTvNN1I2OG-uLcdBRDvcatgiJenzL4ns" data-id="2044005653513"></div>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Bradley Hand ITC";color:#0909B7'>Antony Markose</span></i></b></div>
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<b><i><u><span dir="LTR" style='font-size:9.0pt;font-family:"Bell MT",serif;color:#0909B7'>Service Coordinator</span></u></i></b><b><span dir="LTR" style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#0909B7'></span></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>Dubai Delivery Center</span></u></i></b><span dir="RTL"></span><span dir="RTL"></span><b><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0909B7'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i></b><b><i><span style='font-family:"Bell MT",serif;color:#0909B7'></span></i></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>PO Box 99999, Dubai, United Arab Emirates</span></u></i></b><b><i><u><span style='font-family:"Bell MT",serif;color:#0909B7'></span></u></i></b>
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<div class="MsoNormal"><b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>T +971-42303244</span></u></i></b></div>
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<b><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0909B7">[email-masked]</span></a></span></u></b><u><span style='font-family:"Bell MT",serif;color:#0909B7'></span></u>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, November 23, 2022 2:40 PM<br>
<b>To:</b> Antony Markose &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mehaboob Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5218592] - Late collection-9591570098</div>
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<b><span style="color:#222222">Caution:</span></b><span style="color:#222222"> [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.
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<span style='font-family:"Arial",sans-serif;color:black'>per the tracking ID (</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:white;background:#7B859C'>1000017927742 </span><span style='font-family:"Arial",sans-serif;color:black'>)</span>
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<span style='font-family:"Arial",sans-serif;color:black'>the items have not been collected.</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Arial",sans-serif;color:black'>call the customer on the following phone (0502899852 ) to arrange collection ASAP</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Order</span></div>
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<span style='font-family:"Arial",sans-serif;color:black'>number:9591570098</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style='font-family:"Arial",sans-serif;color:black'>Regards,</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style='font-family:"Arial",sans-serif;color:black'>Sujood</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 17 Nov at 4:10 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا عميلنا العزيز. </span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا لاختياركم هوم بوكس. </span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نود اعلامكم بانه تم التواصل معكم من قبل الفريق على الرقم المقدم من قبلكم +971564280870 ولكن كان الرقم غير متاح. نرجو منك تزويدنا برقم بديل متاح لكي يتم اعادة التواصل لجمع المنتجات للارجاع. </span>
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<span lang="AR-SA" style="font-size:10.5pt">بانتظار السماع منك. </span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك. </span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم. </span>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5218592:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> <span lang="AR-SA" dir="RTL">
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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