Subject: RE: late refund - 9517512441
From: Sanaa Hammad <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "Murtaza Kutiyanawala" <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>, Nada Hattar <[email-masked]>, malek.hosan <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>
Date: Thu, 24 Nov 2022 10:04:13 +0000

Dear Anslem ,

Customer informed and confirmed for a voucher with 1299 AED amount.

Best Regards,
Sanaa Hammad
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Anslem Misquitta [mailto:[email-masked]]
Sent: Thursday, November 24, 2022 10:59 AM
To: Sanaa Hammad
Cc: HomeBox Customercare UAE; Murtaza Kutiyanawala; Ahmed Zoher; Sabry Yousef; Nada Hattar; malek.hosan; syed.ataullah; amir.aziz
Subject: RE: late refund - 9517512441

Hi Sanaa,

Voucher has been offered to this customer but asper CRYSTAL notes its mentioned Refunds.
Let the customer know voucher will be provided for AED 1299 and not refund.

Can you please call this customer and convenience customer to take voucher as this agent 500198 (Ayat Alkhaldi) was supposed to tell the customer about the voucher but I don’t think she has mentioned anything to customer.

Incase customer does not agree for voucher then ask for bank details.
​Bank Name:
Bank Branch:
Account Holder Name:
Account Number:
IBAN number:
Account Type : Current/Savings

Comp. no

Call Date

Invoice No

Customer Name

Customer Mobile

Reason

Call Details

Call Status

Agent

Select

MoreInfo

4360490

11/19/2022 12:01:43 PM

9517512441

Ravikumar elubavi

582563164

Enquiry

cx asked about refund. -ayat

CLS

500198

More<javascript:openpopup('4360490','AE')>

4298515

10/28/2022 3:14:13 PM

9517512441

Ravikumar elubavi

582563164

Complaints

indly arrange for pullout -as per the inspection report Finland Left Right Fabric Corner Sofa seating cushions are sagging & springs making noise. it's non repairable. arrange pull out for CN. e wants it by 4th OF NOVEMBER

CLS

212196

More<javascript:openpopup('4298515','AE')>

4298095

10/28/2022 12:29:15 PM

9517512441

Ravikumar elubavi

582563164

CTD Pending

Cx is not available today, he wants it by 4th OF NOVEMBER - Luma

CLS

500202

More<javascript:openpopup('4298095','AE')>

4298075

10/28/2022 12:24:14 PM

9517512441

Ravikumar elubavi

582563164

CTD Exceptions

Ref crm 4276323 # As per team cx not available today kindly check and needful Team: Navpreeth Singh

CLS

213668

More<javascript:openpopup('4298075','AE')>

4288163

10/24/2022 7:39:17 PM

9517512441

Ravikumar elubavi

582563164

Complaints

REF CRM#4276323 / 4282336 --kindly arrange for pullout -as per the inspection report Finland Left Right Fabric Corner Sofa seating cushions are sagging & springs making noise. it's non repairable. Cx asking 28th Oct, Pls re-open the CRM on D-1.

CLS

222477

More<javascript:openpopup('4288163','AE')>

4282336

10/22/2022 5:37:01 PM

9517512441

Ravikumar elubavi

582563164

CTD Pending

Cx is not available today, he wants it by 28 OCT - Luma

CLS

500202

More<javascript:openpopup('4282336','AE')>

4282325

10/22/2022 5:34:06 PM

9517512441

Ravikumar elubavi

582563164

CTD Exceptions

REF CRM 4276323 As per team cxm not available . Kindly check. Team: Niraj Kunwar

CLS

227521

More<javascript:openpopup('4282325','AE')>

4276323

10/20/2022 1:27:44 PM

9517512441

Ravikumar elubavi

582563164

Complaints

REF CRM#4260345--kindly arrange for pullout -as per the inspection report Finland Left Right Fabric Corner Sofa seating cushions are sagging & springs making noise. it's non repairable. please speak to the customer (Voucher )

CLS

210521

More<javascript:openpopup('4276323','AE')>

[A close up of a sign  Description automatically generated]

Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Sanaa Hammad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 23, 2022 4:14 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Pukar Thapa <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Subhash Jangir <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Harikrishnan Kurup <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>
Subject: RE: late refund - 9517512441

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear team,

Kind reminder .

Best Regards,
Sanaa Hammad
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Monday, November 21, 2022 12:27 PM
To: Anslem Misquitta
Cc: Pukar Thapa; Anton Dilshan; Abdul Rasheed; Yunis Fakrudeen; Soundar Rajan; HomeBox Customercare UAE; Homebox Delivery; hbpending uae; hbuaewh furniture; Subhash Jangir; Nada Hattar; Sabry Yousef; HomeBox Customercare UAE; crys_hb; HBUAE DELIVERY; Sanaa Hammad; Abdul Rasheed; Harikrishnan Kurup; Ramesh Veluchamy; Anton Dilshan
Subject: RE: late refund - 9517512441

@Anslem Misquitta<mailto:[email-masked]> – please check why was the refund decline ?

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Sanaa Hammad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 21, 2022 1:22 PM
To: Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Harikrishnan Kurup <[email-masked]<mailto:[email-masked]>>; Ramesh Veluchamy <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>
Cc: Pukar Thapa <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; hbuaewh furniture <[email-masked]<mailto:[email-masked]>>; Subhash Jangir <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: late refund - 9517512441

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear team,

Re# 4298515 ,
Item was returned on 4th nov till now the refund didn’t processed please check.

Best Regards,
Sanaa Hammad
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
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