Subject: RE: [#5218592] - Late collection-9591570098 - 1000017927742
From: Anslem Misquitta <[email-masked]>
To: "Antony Markose" <[email-masked]>, Mehaboob Mohamed <[email-masked]>
Cc: Sridhar Katta <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sanaa.Hammad <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, Home Box <[email-masked]>, Sabry Yousef <[email-masked]>
Date: Thu, 24 Nov 2022 08:41:00 +0000

Hi Anthony,

This pickup/collection is showing pending since 27-Oct-2022, can you please check on this on priority.

We cannot open this on tracking on our system and on your website to check the status of this collection.

Tracking ID: 1000017927742

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Antony Markose <[email-masked]>
Sent: Wednesday, November 23, 2022 3:24 PM
To: Home Box <[email-masked]>; Mehaboob Mohamed <[email-masked]>
Cc: Sridhar Katta <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: RE: [#5218592] - Late collection-9591570098 - 1000017927742

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Below collection will be done on priority.

Thanking you.

Best regards,
_______________________________________

Antony Markose
Service Coordinator
Dubai Delivery Center
PO Box 99999, Dubai, United Arab Emirates
T +971-42303244
[email-masked]<mailto:[email-masked]>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 23, 2022 2:40 PM
To: Antony Markose <[email-masked]<mailto:[email-masked]>>; Mehaboob Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#5218592] - Late collection-9591570098

Caution: [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.

Dear
Team,
As
per the tracking ID (1000017927742 )
the items have not been collected.
kindly
call the customer on the following phone (0502899852 ) to arrange collection ASAP
Order
number:9591570098
Best
Regards,
Sujood

On Thu, 17 Nov at 4:10 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
مرحبا عميلنا العزيز.

شكرا لاختياركم هوم بوكس.

نود اعلامكم بانه تم التواصل معكم من قبل الفريق على الرقم المقدم من قبلكم +971564280870 ولكن كان الرقم غير متاح. نرجو منك تزويدنا برقم بديل متاح لكي يتم اعادة التواصل لجمع المنتجات للارجاع.

بانتظار السماع منك.

أصدقائك.
فريق الدعم.

5218592:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Fwd: [#5218592] - Late pickup collection-9591570098
From: Home Box <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Sridhar Katta <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Sun, 6 Nov 2022 16:26:13 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

​

Late Collection

Hi Antony and Mehaboob,

Late collection

Order ID: 9591570098
Tracking ID: 1000017927742
Cx Contact no: 564280870

Assistance Required: Need urgent collection
Issue Description: Customer raised a return request on (27-Oct-2022). But the items are still not collected.

Kindly contact the customer on the following phone number (564280870) to arrange an urgent collection.

Thanks & Regards,
​
HUSAM

   On Sun, 6 Nov at 6:19 PM , HAK❤️ <[email-masked]> wrote:
HAK♥️
 <https://images.freshchat.com/30x30/fresh-chat-names/img/fire.png>
مرحبا
03:18 PM, 06th Nov
HB AE Whatsapp
 <https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2>
Hello, welcome to HomeBox!👋
مرحبًا بك في هوم بوكس
03:18 PM, 06th Nov
HB AE Whatsapp
 <https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2>
What language do you prefer?
ما هي اللغة التي تفضلها؟

Type 1 for English
أدخل 2 للغة العربية
03:18 PM, 06th Nov
HAK♥️
 <https://images.freshchat.com/30x30/fresh-chat-names/img/fire.png>
2
03:18 PM, 06th Nov
HB AE Whatsapp
 <https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2>
":لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك"
03:18 PM, 06th Nov
HAK♥️
 <https://images.freshchat.com/30x30/fresh-chat-names/img/fire.png>
4
03:18 PM, 06th Nov
HB AE Whatsapp
 <https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2>
"يمكن العثور على سياسة الاسترجاع الخاصة بنا على https://www.homeboxstores.com/sa/ar/support/solutions/folders/44001185964#

يرجى قراءة سياسة الإرجاع عبر موقعنا"
03:18 PM, 06th Nov
HB AE Whatsapp
 <https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2>
"إذا كان طلبك ضمن سياسة الاسترجاع ، او إذا قمت بالشراء عبر الإنترنت ، فإن أسرع طريقة للأسترجاع هي عبر الإنترنت على موقعنا.

انتقل إلى خيار تاريخ الطلبات في حسابي ، وحدد المنتجات التي تريد إرجاعها وقدم طلب إرجاع.

يمكنك قراءة المزيد حول كيفية الإرجاع على: https://www.homeboxstores.com/sa/ar/return"
03:18 PM, 06th Nov
HB AE Whatsapp
 <https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2>
إذا قمت بعملية الشراء من احدى متاجرنا ، وكانت عملية الشراء مشمولة بسياسة الإسترجاع الخاصة بنا ، فيرجى الرد بالرقم 1 ، للربط بوكيل خدمة العملاء.
03:18 PM, 06th Nov
HAK♥️
 <https://images.freshchat.com/30x30/fresh-chat-names/img/fire.png>
1
03:19 PM, 06th Nov
HB AE Whatsapp
 <https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2>
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
03:19 PM, 06th Nov
HAK♥️
 <https://images.freshchat.com/30x30/fresh-chat-names/img/fire.png>
??
04:53 PM, 06th Nov
Jok
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png>

مرحبا بك في هوم بوكس الامارات, مع العميل جوك
05:41 PM, 06th Nov
Jok
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png>
هل يمكنك مشاركة رقم طلبك والبريد الإلكتروني الخاص بك حتى أتمكن من مساعدتك ؟
05:41 PM, 06th Nov
Jok
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png>
رجاءا ؟
05:42 PM, 06th Nov
HAK♥️
 <https://images.freshchat.com/30x30/fresh-chat-names/img/fire.png>
[email-masked]
05:42 PM, 06th Nov
HAK♥️
 <https://images.freshchat.com/30x30/fresh-chat-names/img/fire.png>
 <https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_a4dc757a5364de719528ff0e90270b263c48cf7d8f49786b52481c39e8fade90/img_l8n5gosh7t_98a9add2123a7b82d5148f87ef9b0c09fbc0f538acd2165e50b4f339ab810399.jpeg>
05:43 PM, 06th Nov
HAK♥️
 <https://images.freshchat.com/30x30/fresh-chat-names/img/fire.png>
قدمت طلب استرجاع من اكتر من اسبوع
05:43 PM, 06th Nov
Husam
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png>
مرحبا بكم. معكم حسام من خدمة العملاء في هوم بوكس. أرجو إمهالي بعض الوقت لمساعدتكم بأفضل شكل ممكن
05:48 PM, 06th Nov
HAK♥️
 <https://images.freshchat.com/30x30/fresh-chat-names/img/fire.png>
تمام
05:48 PM, 06th Nov
Husam
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png>
نود إعلامكم أننا سنقوم برفع طلبكم إلى الفريق المختص لتسريع عملية استرجاع الطلب
06:01 PM, 06th Nov
HAK♥️
 <https://images.freshchat.com/30x30/fresh-chat-names/img/fire.png>
اتنمى ذالك في اسرع وقت ممكن
06:02 PM, 06th Nov
Husam
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png>
نرجوا مراسلتنا بعد 24 ساعة إن تفضلتم لتزويدكم بكل التحديثات
06:02 PM, 06th Nov
HAK♥️
 <https://images.freshchat.com/30x30/fresh-chat-names/img/fire.png>
👍🏻
06:03 PM, 06th Nov
Husam
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png>
هل من شيء آخر يمكنني مساعدتكم به اليوم؟
06:06 PM, 06th Nov
HAK♥️
 <https://images.freshchat.com/30x30/fresh-chat-names/img/fire.png>
شكرا
06:07 PM, 06th Nov
Husam
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png>
كان من دواعي سروري مساعدتكم، نتمنى لكم يوما طيبا
06:08 PM, 06th Nov
View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/675751128940654>

5218592:1125156