Subject: RE: [#5211983] - order no: 9593541933- POD
From: Ashish Karini <[email-masked]>
To: Thamilalagan M <[email-masked]>, Anslem Misquitta <[email-masked]>, Sameer Hasan <[email-masked]>, Gobinda Khatri <[email-masked]>, Kuldeep Saini <[email-masked]>, Aditya Manapuram <[email-masked]>
Cc: Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, Peter Dsouza <[email-masked]>, Ahmed Zoher <[email-masked]>, Sameer Sadiq <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Faizal Maradeya <[email-masked]>, Nada Hattar <[email-masked]>, Sanaa.Hammad <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <a
Date: Tue, 22 Nov 2022 11:26:16 +0000

Hi @Thamilalagan M<mailto:[email-masked]>

Did the driver find where he delivered earlier an then delivered the package to customers correct location ?

Regards

Ashish Kumar Karini
Manager - Ecommerce Operations
Mob - 971 525585024 , Dir - 971 45174474

From: Thamilalagan M <[email-masked]>
Sent: Monday, November 21, 2022 11:03 AM
To: Ashish Karini <[email-masked]>; Anslem Misquitta <[email-masked]>; Sameer Hasan <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; Aditya Manapuram <[email-masked]>
Cc: Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]; Peter Dsouza <[email-masked]>; Ahmed Zoher <[email-masked]>; Sameer Sadiq <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Faizal Maradeya <[email-masked]>; Nada Hattar <[email-masked]>; Sanaa.Hammad <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>
Subject: Re: [#5211983] - order no: 9593541933- POD

Hi Ashish and Anslem,
    Our Senior associate Mr.Sameer have cross checked with the driver who delivered the product, as per driver's statement he had delivered the shipment to some other location, he accepted the same. Now we asked him to visit the place, will find out where the shipment is and will try to deliver it to the actual customer.

If he's not finding it, will charge him against this incident and will issue the 1st level warning letter to him through the vendor (Vendor name : Power Delivery).

Regards,
Thamil

Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Thamilalagan M <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 21, 2022 10:51:40 AM
To: Ashish Karini <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Cc: Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#5211983] - order no: 9593541933- POD

Hi Ashish,
    Working on it, will check with driver and will get back to you shortly with detailed RCA.

Regards,
Thamil

Get Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Ashish Karini <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 21, 2022 10:17:56 AM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Cc: Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5211983] - order no: 9593541933- POD

HI @Thamilalagan M<mailto:[email-masked]> & @Sameer Hasan<mailto:[email-masked]>

Please share the detailed RCA and if mistake is from driver end then penalize him/vendor.

Regards

Ashish Kumar Karini

Manager - Ecommerce Operations

Mob - 971 525585024 , Dir - 971 45174474

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 21, 2022 10:15 AM
To: Ashish Karini <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Gobinda Khatri <[email-masked]<mailto:[email-masked]>>; Kuldeep Saini <[email-masked]<mailto:[email-masked]>>; Thamilalagan M <[email-masked]<mailto:[email-masked]>>; Aditya Manapuram <[email-masked]<mailto:[email-masked]>>
Cc: Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5211983] - order no: 9593541933- POD

Hi All,

Good Morning !!!

Need urgent assistance from your end to solve this, this is one of the same case that we have come to WH.

@Sanaa Hammad<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> @Malek<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]> - No action to be taken from your end on this case, we will follow up from our end, incase customer contacts please update the FD ticket and notify me.

[A close up of a sign  Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Ashish Karini <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 17, 2022 12:04 AM
To: Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5211983] - order no: 9593541933- POD

HI @Anslem Misquitta<mailto:[email-masked]> / @Murtaza Kutiyanawala<mailto:[email-masked]>

Requesting your support to have a fair resolution to the issues.

Regards

Ashish Kumar Karini

Manager - Ecommerce Operations

Mob - 971 525585024 , Dir - 971 45174474

From: Muzahir Abbas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 16, 2022 7:52 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5211983] - order no: 9593541933- POD

@Anslem Misquitta<mailto:[email-masked]> ,

Kindly always attach customer conversation along with email to avoid fake stories . The location was sent by the customer to the courier , so he delivered the order . Screenshots are shared with customer mobile numbers , kindly check the location carefully .

Dear Sir _ I replied many times for the fake stories in the email . I am attaching an email once again for your refrence . Such emails disturb customers and operation both . I request you to block this email ID for OLM cases .

From: Home Box<mailto:[email-masked]>
Sent: 16 November 2022 16:37
To: Muzahir Abbas<mailto:[email-masked]>; Anslem Misquitta<mailto:[email-masked]>; Faizal Maradeya<mailto:[email-masked]>
Cc: Sameer Hasan<mailto:[email-masked]>; Murtaza Kutiyanawala<mailto:[email-masked]>; Sabry Yousef<mailto:[email-masked]>; HomeBox Customercare UAE<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ashish Karini<mailto:[email-masked]>; Peter Dsouza<mailto:[email-masked]>; Ahmed Zoher<mailto:[email-masked]>; Sameer Sadiq<mailto:[email-masked]>
Subject: Fwd: [#5211983] - order no: 9593541933- POD

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Muzahir,

This email is sent to you by Fresh Desk. (which is completely irrelevant as all my emails are going to Fresh Desk Directly even if i am sending them via outlook but i am still sending this as one-off from fresh desk)

Just few inquiry we have regarding this invoice as we just spoke to customer

1.Who has the item right now ? is it with the you or courier partner ?

2.If before the delivery was completed at the given location then why does the customer does not have the parcel ?

3. which address was this delivered to ?

Customer has changed the address last year to Al Mizhar (this is also updated in the system as per delivery address) and customer is currently staying at Al Mizhar which is the delivery address for this order, so i don't know from where you got this information that customer is changing the address.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk3NzI2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.b0KDZCpAmUQN4eGLyQjagzhdlVb-anqpL4wRQgw-6Pg]

[A close up of a sign    Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

On Wed, 16 Nov at 1:58 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Dear Anslem ,

As I informed you earlier , I will be available on the fresh desk only . So please wait for my reply in that format . Please also attach the customer conversation with each email and forward the customer case on the fresh desk .

From: Anslem Misquitta<mailto:[email-masked]>
Sent: 16 November 2022 12:49
To: Muzahir Abbas<mailto:[email-masked]>; Faizal Maradeya<mailto:[email-masked]>
Cc: Sameer Hasan<mailto:[email-masked]>; Murtaza Kutiyanawala<mailto:[email-masked]>; Sabry Yousef<mailto:[email-masked]>; HomeBox Customercare UAE<mailto:[email-masked]>; Home Box<mailto:[email-masked]>; Ashish Karini<mailto:[email-masked]>; Peter Dsouza<mailto:[email-masked]>; Ahmed Zoher<mailto:[email-masked]>
Subject: RE: [#5211983] - order no: 9593541933- POD

Hi Muzahir,

We cannot keep the customer waiting any longer for courier partners mistake, we need a solution today, as we are waiting for a reply since 11th of Nov with no clue of what to answer to customer regarding the delivery.

POD image does not justify the delivery.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk2ODgyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NxxIVlgC8UysZtTm3J8Acmdl_z48Lsgkm_kSA_uciR4]

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk2ODgyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KW9ObLVVTJfZki8nZtjCFeA3YA5IxXLWWLrXUYATp9M]

++ @Ahmed Zoher<mailto:[email-masked]> ++@Faizal Maradeya<mailto:[email-masked]>

[A close up of a sign    Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Muzahir Abbas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 15, 2022 5:53 AM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5211983] - order no: 9593541933- POD

Dear Team ,

We are working on this case and trying to sort it out .

From: Anslem Misquitta<mailto:[email-masked]>
Sent: 14 November 2022 17:10
To: Muzahir Abbas<mailto:[email-masked]>; OLM DXB<mailto:[email-masked]>; Sameer Hasan<mailto:[email-masked]>; Ashish Karini<mailto:[email-masked]>
Cc: Sameer Hasan<mailto:[email-masked]>; Murtaza Kutiyanawala<mailto:[email-masked]>; Sabry Yousef<mailto:[email-masked]>; HomeBox Customercare UAE<mailto:[email-masked]>; Home Box<mailto:[email-masked]>; Ahmed Zoher<mailto:[email-masked]>
Subject: RE: [#5211983] - order no: 9593541933- POD

Hi Muzahir,

Please share POD (POD given below is not clear), I just called this customer and she stated she received 1 call from HB but she did not answer then she got a text message saying item is delivered (as per system also it is showing delivered) but customer never received the parcel, can you please check and revert back as waiting for a reply from your end since 11th of Nov.

@Ashish Karini<mailto:[email-masked]> - Please advise what needs to be done.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk2ODgyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QlbFZ95Xcj9Q8arYdKtYcbXB9Rh4XTb0IjK2ND2J75I]

[A close up of a sign    Description automatically generated]

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 12, 2022 3:56 PM
To: Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; [email-masked]; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5211983] - order no: 9593541933- POD

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team,

please update on this issue.

Regards,

Sanaa Hammad.

On Wed, 9 Nov at 3:24 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi team ,

Kindly share a clear POD for the below order as the customer didn't receive it and the below is the POD on Fareye .

 [https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDQ1NTg3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6YYAZtz5FRk8kzt1_WBUOhkLSgme9UNFQnbn6Jkf3j8]

order no 9593541933
 AWB FP110322003634

Best regards,

Sanaa Hammad.

5211983:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

5211983:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com