Subject: RE: [#5241904] - 9593248135 - Late Collection
From: Anslem Misquitta <[email-masked]>
To: Aditya Manapuram <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Sameer Hasan <[email-masked]>, OLM DXB <[email-masked]>, Home Box <[email-masked]>, Ashish Karini <[email-masked]>, Peter Dsouza <[email-masked]>, Sabry Yousef <[email-masked]>, amir.aziz <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, Sanaa.Hammad <[email-masked]>
Date: Fri, 18 Nov 2022 13:11:33 +0000

Hi Aditya,

Can you please check/investigate on this invoice as NEW RVP was cancelled after 2 attempts instead of 3 attempts.

However, we have raised a new RVP again, so this does not delay the process of collection/Pickup– New RVP - RP111822004562

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Thursday, November 17, 2022 5:21 AM
To: Ashish Karini <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Sameer Hasan <[email-masked]>; OLM DXB <[email-masked]>; Muzahir Abbas <[email-masked]>
Subject: Fwd: [#5241904] - 9593248135 - Late Collection

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Hi Team,

Late collection

Order ID: 9593248135
NEW RVP: RP111522002255
Cx Contact no: 050-6343664

Assistance Required: Need urgent collection
Issue Description:  a return request  has been raised on (13/11/22). But the items are still not collected.

Cx confirmed her number and confirmed that she did not get any call on Nov 15 . New RVP has been assigned. Cs does not have alt contact number
Kindly contact the customer on the following phone number (050-6343664 ) to arrange an urgent collection.

Thanks & Regards,
Waseem
On Tue, 15 Nov at 12:30 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Late collection

Order ID: 9593248135
NEW RVP: RP111522002255
Cx Contact no: 050-6343664

Assistance Required: Need urgent collection
Issue Description:  a return request  has been raised on (13/11/22). But the items are still not collected.

Cx confirmed her number and confirmed that she did not get any call on Nov 15 . New RVP has been assigned.
Kindly contact the customer on the following phone number (050-6343664 ) to arrange an urgent collection.

Thanks & Regards,
Ali
On Sun, 13 Nov at 1:38 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #5241904<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5241904> raised by Amal ([email-masked]<mailto:[email-masked]>).
Hi Team,

Late collection

Order ID: 9593248135
NEW RVP: RP111322003753
Cx Contact no: ​050-6343664

Assistance Required: Need urgent collection
Issue Description: The customer raised a return request on (08/11/2022). But the items are still not collected.

Cx confirmed her number and confirmed that she did not get any call on 10/11. New RVP has been assigned.
Kindly contact the customer on the following phone number (050-6343664 ) to arrange an urgent collection.

Thanks & Regards,
Waseem Khan

5241904:1125156
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