Subject: Courier Partner Escalation Matrix
From: Anslem Misquitta <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, Nada Hattar <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sabry Yousef <[email-masked]>, amir.aziz <[email-masked]>, Taima Zeid <[email-masked]>, Muzahir Abbas <[email-masked]>, Sameer Hasan <[email-masked]>, Peter Dsouza <[email-masked]>, OLM DXB <[email-masked]>, Vijay Pokhriyal <[email-masked]>, Mani Choudhury <[email-masked]>, olm auh <
Date: Tue, 15 Nov 2022 09:11:20 +0000

Hi Team,

Going forward, we will not send any direct emails to LMG for any complain regarding Late Delivery/Late Collection/POD.

We will update all complains/dispute on Fresh Desk in child ticket (We will still follow the escalation matrix for quick resolution).

In case you come across any child ticket which is closed without resolution you will not open a new ticket, you will re-open the same ticket and update the notes accordingly. (E.g. For new RVP, updating phone/address ect.)

Child ticket will still be under Sameer Hassan's name as we have not got any communication from LMG to change that.

For 3PL (3rd Party Courier Partners) - Please follow the escalation matrix accordingly.

@Ashish Karini<mailto:[email-masked]> - Please instruct the courier partner not to deliver the packages outside the house/office without customer consent/knowledge to avoid complains/disputes from customers (This is as per SOP's).

@Faizal Maradeya<mailto:[email-masked]> - Adding you in this email as these are ecom orders. (For more information attached email for your reference)

Feel free to contact me if any help/clarification required.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#5211889] - 9593131318 - POD
From: Anslem Misquitta <[email-masked]>
To: Muzahir Abbas <[email-masked]>, Syed Arfeen <[email-masked]>, "[email-masked]" <[email-masked]>, Sameer Hasan <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Sameer Hasan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Raja Ramachandran <[email-masked]>, Ahmed Zoher <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Peter Dsouza <[email-masked]>
Date: Mon, 14 Nov 2022 12:34:43 +0000

Hi Muzahir,

The total amount for items in the invoice is AED 840.

This kind of situation has occurred more then once and the only solution to this is to communicate with the customer before dropping the parcel outside the customer's house. (This is an ongoing issue with courier partners where we (customer service team) have tried to highlight before it is too late and a complain goes to DED or consumer court)

@Sameer Hasan<mailto:[email-masked]> @Muzahir Abbas<mailto:[email-masked]> @Ashish Karini<mailto:[email-masked]> - As a request, please do something about this as this is not the first complain with similar issue where courier partner is just leaving the parcel without customer knowledge/consent and then that becomes a complain if the POD does not match the customers address.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Muzahir Abbas <[email-masked]>
Sent: Saturday, November 12, 2022 3:06 PM
To: Home Box <[email-masked]>; Peter Dsouza <[email-masked]>; Syed Arfeen <[email-masked]>; [email-masked]
Cc: Sameer Hasan <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: RE: [#5211889] - 9593131318 - POD

Dear Arfeen ,

Below mentioned order was delivered by your courier Qasar . After investigation , we didn't receive any response or what's app proof by the courier . This order was delivered in the system on 2nd November , also I am sharing customer detail with you . Kindly check the courier from your side , we will take 2 days more from the customer . If the problem is not solved within two days , kindly ask your team to pay the customer , we can't put him on hold for long .

@Home Box<mailto:[email-masked]> _ Please share the order amount here , if the problem is not solved within two days , the courier partner will pay the amount to customer .

From: Muzahir Abbas<mailto:[email-masked]>
Sent: 12 November 2022 12:34
To: Home Box<mailto:[email-masked]>; Peter Dsouza<mailto:[email-masked]>
Cc: Sameer Hasan<mailto:[email-masked]>; HomeBox Customercare UAE<mailto:[email-masked]>; OLM DXB<mailto:[email-masked]>
Subject: RE: [#5211889] - 9593131318 - POD

Dear Team ,

We will investigate from the courier , and will reply to you soon .

From: Home Box<mailto:[email-masked]>
Sent: 12 November 2022 12:26
To: Peter Dsouza<mailto:[email-masked]>
Cc: Sameer Hasan<mailto:[email-masked]>; HomeBox Customercare UAE<mailto:[email-masked]>; OLM DXB<mailto:[email-masked]>; Muzahir Abbas<mailto:[email-masked]>
Subject: Fwd: [#5211889] - 9593131318 - POD

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Undelivered Order

Order Date: Nov 1, 2022
Order ID: 9593131318
Delivery Date: 02/11/2022
Tracking ID: FP110122003014

Issue description: The customer is complaining that he did not receive the order, however, we have shared the attached POD, and the customer confirmed that he did not receive in his location he checked the CCTV as well.
Cx wants to know to which building number the order has been delivered, as there is alot of building there with the same flat no and similar

Kindly note the customer's address and mob number:

Mob Number: 509240688
Address: Dubai - Al Qusais 3 - Al Wasl village, Al Qusais Industrial Area 5 - Building F42, 6th Floor, Flat 602

Thanks & Regards
ahmed

5211889:1125156

Subject: RE: [#5210763] - 9592778060 - POD
From: Anslem Misquitta <[email-masked]>
To: OLM DXB <[email-masked]>, Muzahir Abbas <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Sameer Hasan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Raja Ramachandran <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>
Date: Tue, 8 Nov 2022 10:39:20 +0000

Hi Muzahir,

Another case of wrong delivery to wrong address.

This is all happening because courier partner is keeping the parcel outside the house without customers knowledge/Consent.

@Ashish Karini<mailto:[email-masked]> – Please let me know, should we not highlight these cases ? this is impacting the Brand Name.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Monday, November 7, 2022 1:08 PM
To: OLM DXB <[email-masked]>; Muzahir Abbas <[email-masked]>
Cc: Sameer Hasan <[email-masked]>; Ashish Karini <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#5210763] - 9592778060 - POD

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Please take a look at ticket #5210763<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5210763> raised by Hammad Ahmed ([email-masked]<mailto:[email-masked]>).

Undelivered Order - POD

Order Date: Oct 30, 2022
Order ID: 9592778060
Delivery Date: 01/11/2022
Tracking ID: FP103122001956

Need investigation and POD

Issue description: The customer is complaining that he did not receive the order, Cx confirmed his registered address and phone number but no one has contacted him and the address on the POD don't belong to her, and the order was not delivered.

Kindly note the customer's address and mob number:

Mob Number: 0561701154
Address: Dubai- Al Barsha 1 - Sheikha Noura Building - Flat no 402

Attached cust door pic which is totally different from the one on the POD ,

Thanks & Regards
Jok Kuol,

   On Sun, 6 Nov at 7:51 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Hammad,

   Thank you for shopping at www.homeboxstores.com<http://www.homeboxstores.com>.

   Thank you for reaching out to us and giving us the opportunity to serve you.

   We sincerely apologize for any inconvenience caused, we will investigate in this matter internally , however we request to share the full address along with Google map location and we will take immediate action .
   ​
   Looking forward to hear it from your end .

   Your Friends,
   The Homebox Support Team

   5210763:1125156

Subject: RE: [#5224894] - Order No 9593982005 AWB FP110622002293 Order Delivered to the Wrong address
From: Anslem Misquitta <[email-masked]>
To: Muzahir Abbas <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Sameer Hasan <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, OLM DXB <[email-masked]>, Raja Ramachandran <[email-masked]>, Ahmed Zoher <[email-masked]>, Sanaa.Hammad <[email-masked]>, syed.ataullah <[email-masked]>, Nada Hattar <[email-masked]>, Peter Dsouza <[email-masked]>, Sameer Sadiq <
Date: Tue, 8 Nov 2022 08:42:31 +0000

I don't understand how this is a small/normal case, this is not the first case, and we want an improvement/solution to avoid complains from this kind of issues from courier partners. We don't want customers to do the courier partners job by going and collecting item from wrong location.

@Muzahir Abbas<mailto:[email-masked]> - Please don't take all this personally, this is all business, and we are serving customers, just do the right thing and ask courier partner to do the right thing and nobody will come to this situation (as per SOP's is this mention to leave customers parcel at their door step without their knowledge/consent), we as a customer service team is highlighting issues which can trigger customer complaining to DED.

@Ashish Karini<mailto:[email-masked]> - I have sent you a message on team yesterday, can we have a small 5min chat/meet.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Muzahir Abbas <[email-masked]>
Sent: Tuesday, November 8, 2022 12:29 PM
To: Anslem Misquitta <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Sameer Hasan <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; OLM DXB <[email-masked]>; Raja Ramachandran <[email-masked]>; Ahmed Zoher <[email-masked]>; Sanaa.Hammad <[email-masked]>; syed.ataullah <[email-masked]>; Nada Hattar <[email-masked]>; Peter Dsouza <[email-masked]>; Sameer Sadiq <[email-masked]>
Subject: RE: [#5224894] - Order No 9593982005 AWB FP110622002293 Order Delivered to the Wrong address

@Anslem Misquitta<mailto:[email-masked]>

A very short statement of the customer is explained as a story from the home box team . Kindly always attached customer conversation as reference in your emails . Normal operation cases are escalated till level 3 that is no need at all . We are regularly working to improve all such small cases to improve and run operation smoothly .

From: Anslem Misquitta<mailto:[email-masked]>
Sent: 08 November 2022 11:20
To: Ashish Karini<mailto:[email-masked]>
Cc: Sameer Hasan<mailto:[email-masked]>; Murtaza Kutiyanawala<mailto:[email-masked]>; Sabry Yousef<mailto:[email-masked]>; HomeBox Customercare UAE<mailto:[email-masked]>; Home Box<mailto:[email-masked]>; Muzahir Abbas<mailto:[email-masked]>; OLM DXB<mailto:[email-masked]>; Raja Ramachandran<mailto:[email-masked]>; Ahmed Zoher<mailto:[email-masked]>; Sanaa.Hammad<mailto:[email-masked]>; syed.ataullah<mailto:[email-masked]>; Nada Hattar<mailto:[email-masked]>; Muzahir Abbas<mailto:[email-masked]>; Sameer Hasan<mailto:[email-masked]>; OLM DXB<mailto:[email-masked]>; Peter Dsouza<mailto:[email-masked]>
Subject: RE: [#5224894] - Order No 9593982005 AWB FP110622002293 Order Delivered to the Wrong address

Hi Ashish,

I hope this mail finds you in good health.

This is the issue that we are talking about, but no solution is provided to customer service.

Time and again courier person leave the item outside the customers house without their knowledge/consent and that becomes an unnecessary complain to the contact center.

Even in POD its is clearly mentioned that item is delivered to Danube Glitz 1 when the address mentioned for delivery is Danube Glitz 3.

Customer has contacted us and inform us that he has already collected the parcel from the wrong location, as the person who received the parcel at the wrong location called customer (as his number was on the parcel) and asked to collect it from him. (This may not happen every time)

@Peter Dsouza<mailto:[email-masked]> - Can we produce a solution on this to avoid this from happening in the future, because it will be very difficult for us to track all this disputes between the White Wednesday Sale and this can take our and courier partners time and tis can delay the process of delivery.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 7, 2022 9:09 PM
To: Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; OLM DXB <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; [email-masked]; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5224894] - Order No 9593982005 AWB FP110622002293 Order Delivered to the Wrong address

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

As per tracking ID (FP110622002293) the order has been delivered.

The Customer Mentioned that someone contacted with him from the opposite building, mentioning that he recived a delivery with the customer information,

Kindly contact the customer on the following phone number (523804955) to arrange an urgent delivery.

Order number:9593982005

AWB:FP110622002293

Best Regards,

Samer Aburamadan

   On Mon, 7 Nov at 9:05 PM , Abdullahshanmugam <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team,

   As per tracking ID (FP110622002293) the order has been delivered.

   The Customer Mentioned that someone contacted with him from the opposite building,

   Kindly contact the customer on the following phone number (523804955) to arrange an urgent delivery.

   Order number:9593982005

   AWB:FP110622002293

   Best Regards,

   Samer Aburamadan

   5224894:1125156

Subject: FW: [#5054711] - 9591615254 - POD
From: Anslem Misquitta <[email-masked]>
To: Muzahir Abbas <[email-masked]>, OLM DXB <[email-masked]>, Sameer Hasan <[email-masked]>
Cc: Ashish Karini <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sanaa.Hammad <[email-masked]>, Home Box <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>
Date: Wed, 2 Nov 2022 15:53:26 +0000

Hi Muzahir,

Do we have any update from the courier person as customer has shared his House entrance which does not match the POD however the below tiles are same in both the picture so maybe it is in the same building/locality/society.

 <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzY0ODIxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uuGRaUWRVQoZOuTqdnXKEmQK97nYC1E2jaAoLeL1ngc>

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Tuesday, November 1, 2022 5:09 AM
To: Muzahir Abbas <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Sridhar Katta <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#5054711] - 9591615254 - POD

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi team,

Cx. complained as the POD not his address and have shared with us his house photo. PFAF

Please check and do the needful.

Thanks
Alhamzi

   On Sun, 30 Oct at 7:47 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team ,

   The customer accepted that this is his location and POD is also very clear . The courier tried to contact him but failed . Kindly confirm the customer about his availability . Courier will check CCTV footage with the customer as he is very much sure no outsider can reach there due to strict security .

     <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzY0ODIxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uuGRaUWRVQoZOuTqdnXKEmQK97nYC1E2jaAoLeL1ngc>

      From: Home Box<mailto:[email-masked]>
      Sent: 30 October 2022 03:01
      To: Muzahir Abbas<mailto:[email-masked]>; OLM DXB<mailto:[email-masked]>; Ashish Karini<mailto:[email-masked]>
      Cc: HomeBox Customercare UAE<mailto:[email-masked]>; Sameer Hasan<mailto:[email-masked]>
      Subject: Fwd: [#5054711] - 9591615254 - POD

      CAUTION: External email sender. Use care when clicking on links or opening attachments!

      Escalation 3

      Hi Team,

      Delivered not received

      Order Date: Oct 23, 2022
      Order ID: 9591615254
      Delivery Date: 10/26/22
      Tracking ID: FP102422001126

      Issue description: The customer is complaining that he did not receive the order, however, we have shared the attached POD, and the customer confirmed that this is his location but has not received the order. Kindly note the customer's address and mob number;

      Mob Number: +971507958696
      Address: Mudon villas al Naseem gate3 street f2 villa 95, UmmSquim. Dubai

      Kindly update us on this delivery.

      Thanks & Regards
      Aws.

         On Thu, 27 Oct at 11:48 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

         Please take a look at ticket #5054711 raised by Vineeta Sinha ([email-masked]<mailto:[email-masked]>).

         Hi Team,

         Delivered not received

         Order Date: Oct 23, 2022

         Order ID: 9591615254
         Delivery Date: 10/26/22

         Tracking ID: FP102422001126

         Need investigation

         Issue description: Customer is complaining that he did not receive the order, however we have shared the attached POD, and customer confirmed that this is his location but not received the order. Kindly note the customer address and mob number;

         Mob Number: +971507958696

         Address: mudon villas al naseem gate3 street f2 villa 95 ,Umm Squim,
         Dubai

         Thanks & Regards

         The HomeBox Support Team

      5054711:1125156

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