Subject: Re: Steps to investigate the reason of late delivery or collection.
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: syed ataullah <[email-masked]>, hblsmuae <[email-masked]>, Deeksha <[email-masked]>, Ahmed Zoher <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sabry Yousef <[email-masked]>, Taima Zeid <[email-masked]>, AMIR <[email-masked]>
Date: Mon, 14 Nov 2022 00:23:04 -0700 (MST)

Hi Anslem. 

Noted and same was shared with team already. 

Regards 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "Nada Hattar" <[email-masked]>, "Sanaa.Hammad" <[email-masked]>, "syed ataullah" <[email-masked]>, "Malek" <[email-masked]> 
Cc: "hblsmuae" <[email-masked]>, "Farha Sultana" <[email-masked]>, "Ali Adil" <[email-masked]>, "Ahmed Fathalrahman Alsharif. Ahmed" <[email-masked]>, "Deeksha" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Ahmed Zoher" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "Sabry Yousef" <[email-masked]>, "Taima Zeid" <[email-masked]>, "AMIR" <[email-masked]> 
Sent: Monday, November 14, 2022 12:10:57 PM 
Subject: RE: Steps to investigate the reason of late delivery or collection. 

[ mailto:[email-masked] | @Syed Ataullah ] – As discussed, thank you for sharing this with all , this will benefit the agents in knowing the actual reason for the delay in delivery/collection so accordingly they can take the action on call/chat/email and educate the customers. 

[ mailto:[email-masked] | @Sanaa.Hammad ] [ mailto:[email-masked] | 
@Nada Hattar ] [ mailto:[email-masked] | 
@Syed Ataullah ] [ mailto:[email-masked] | 
@malek.hosan ] – Please pass this along to all the agents so this can be used on immediate basis, if any clarification is required, please do let me know. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Syed Ataullah <[email-masked]> 
Sent: Saturday, November 12, 2022 6:15 PM 
To: hblsmuae <[email-masked]>; Farha Sultana <[email-masked]>; Ali Adil <[email-masked]>; Ahmed Fathalrahman Alsharif. Ahmed <[email-masked]> 
Cc: Nada Hattar <[email-masked]>; Sanaa.Hammad <[email-masked]>; malek.hosan <[email-masked]>; Anslem Misquitta <[email-masked]> 
Subject: Steps to investigate the reason of late delivery or collection. 
Importance: High 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team. 

We observe that we are facing some issue on Late delivery and Collection cases to get exact reason of delay, this is to inform you that, 'as we all are using Fareye.co for tracking the shipment and getting the POD', we got a new learning to get the reason of delay of collection or delivery, kindly follow the below points and steps to get those details. 

Few Points to investigate 

    * Login Fareye.co 
    * search the shipment 
    * click on view details 
    * Go to CourierArray 
    * check the " undefined13 " Remark 
    * Accordingly need to take the action on the ticket. 

Please feel free to approach me if you will have any doubt or confusion 

I'm going to attach 2 examples for your reference: RP110422001222, RP110222003010. 

FYI @Nada, Sanaa 

Regards 

Syed Ataullah 
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