Subject: Steps to investigate the reason of late delivery or collection.
From: Syed Ataullah <[email-masked]>
To: hblsmuae <[email-masked]>, Farha Sultana <[email-masked]>, Ali Adil <[email-masked]>, "Ahmed Fathalrahman Alsharif. Ahmed" <[email-masked]>
Cc: Nada Hattar <[email-masked]>, Sanaa Hammad <[email-masked]>, Malek <[email-masked]>, anslem misquitta <[email-masked]>
Date: Sat, 12 Nov 2022 07:15:26 -0700 (MST)

Hi Team. 

We observe that we are facing some issue on Late delivery and Collection cases to get exact reason of delay, this is to inform you that, 'as we all are using Fareye.co for tracking the shipment and getting the POD', we got a new learning to get the reason of delay of collection or delivery, kindly follow the below points and steps to get those details. 

Few Points to investigate 

    * Login Fareye.co 
    * search the shipment 
    * click on view details 
    * Go to CourierArray 
    * check the " undefined13 " Remark 
    * Accordingly need to take the action on the ticket. 

Please feel free to approach me if you will have any doubt or confusion 

I'm going to attach 2 examples for your reference: RP110422001222, RP110222003010. 

FYI @Nada, Sanaa 

Regards 
Syed Ataullah