Subject: FW: [#5214584] - Late Click and Collect -9593540187
From: Anslem Misquitta <[email-masked]>
To: syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>
Cc: amir.aziz <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Sabry Yousef <[email-masked]>
Date: Mon, 7 Nov 2022 07:11:07 +0000

Just FYI - Jok is following up on this, please ask him to send email to collect the item on Tuesday once they get the message that the order is ready.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Homebox Oasisma <[email-masked]>
Sent: Monday, November 7, 2022 12:00 AM
To: Home Box <[email-masked]>; Homebox Oasissm <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>
Cc: Dilip Kumar Patra <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: RE: [#5214584] - Late Click and Collect -9593540187

Dear Team,

Please note that our next truck from Warehouse is coming on Monday night. We are expecting the pending click and collect items to arrive in that truck. Kindly ask the Customers to come and collect on Tuesday once they get the message that the order is ready.

Regards,
Ravi Chandra Das
052 298 3453

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 6, 2022 7:16 PM
To: Homebox Oasissm <[email-masked]<mailto:[email-masked]>>; Homebox Oasisma <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Dilip Kumar Patra <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5214584] - Late Click and Collect -9593540187

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Late Click & Collect
Hi Dilip and  team,

Click & Collect Order Delay

Order Number: 9593540187
Tracking: 959354018799990001
Order Date: Nov 3, 2022
Store Code: 29002

Cx Placed the order on (Nov 3, 2022) and order still not ready at the store. Kindly check and assist.

Thanks & Regards,
Jok Kuol,

On Sat, 5 Nov at 9:48 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Late
Click & Collect

Hi Dilip
and team,

Click &
Collect Order Delay

Order Number:
9593540187
Tracking:
959354018799990001
Order Date:
Nov 3, 2022
Store Code:
29002

Cx Placed
the order on (Nov
3, 2022 ​)
and order still not ready at the store. Kindly check and assist.

Thanks
& Regards,
​
HUSAM

On Sat, 5 Nov at 8:53 PM , Mantagirl <[email-masked]<mailto:[email-masked]>> wrote:
Mantagirl
[https://images.freshchat.com/30x30/fresh-chat-names/img/car.png]
Hi
06:10 PM, 05th Nov
HB AE Whatsapp
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Hello, welcome to HomeBox!👋
مرحبًا بك في هوم بوكس
06:10 PM, 05th Nov
HB AE Whatsapp
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
What language do you prefer?
ما هي اللغة التي تفضلها؟

Type 1 for English
أدخل 2 للغة العربية
06:10 PM, 05th Nov
Mantagirl
[https://images.freshchat.com/30x30/fresh-chat-names/img/car.png]
1
06:10 PM, 05th Nov
HB AE Whatsapp
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Hello, what can we help you with today? 💁🏻

1 - For help placing a new order
2 - Offers and Promotions
3 - To check order or delivery status
4 - For questions about returns or refund
5 - For complaints
6 - Check Store Locations

Please reply with only a single digit corresponding to the option
06:10 PM, 05th Nov
Mantagirl
[https://images.freshchat.com/30x30/fresh-chat-names/img/car.png]
3
06:10 PM, 05th Nov
HB AE Whatsapp
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Please give us your 10 Digit Order number starting with 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store
06:10 PM, 05th Nov
Mantagirl
[https://images.freshchat.com/30x30/fresh-chat-names/img/car.png]
9593540187
06:10 PM, 05th Nov
HB AE Whatsapp
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Please wait, you will be assisted shortly.
06:10 PM, 05th Nov
HB AE Whatsapp
[https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2]
Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.
06:11 PM, 05th Nov
Mantagirl
[https://images.freshchat.com/30x30/fresh-chat-names/img/car.png]
Ordered 2 days ago and it is still under processing.
06:11 PM, 05th Nov
Husam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
Hi Mantagirl , I am Husam, Please allow me one moment while I look up the status. This may take a minute or two.
07:05 PM, 05th Nov
Husam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
Sorry for this delay.
We will raise a complaint to the concerned department to urgently deliver the order to the store.
I kindly ask you to share your email id please?
07:23 PM, 05th Nov
Mantagirl
[https://images.freshchat.com/30x30/fresh-chat-names/img/car.png]
[email-masked]<mailto:[email-masked]>
07:24 PM, 05th Nov
Husam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
Thanks for sharing details.
07:26 PM, 05th Nov
Husam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
Is there anything else I can assist you with today?
07:26 PM, 05th Nov
Mantagirl
[https://images.freshchat.com/30x30/fresh-chat-names/img/car.png]
That’s all.
07:26 PM, 05th Nov
Mantagirl
[https://images.freshchat.com/30x30/fresh-chat-names/img/car.png]
Hopefully it will be ready for pick up soon
07:26 PM, 05th Nov
Husam
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png]
It was a pleasure to assist you. Thank you for shopping with us.

Have a wonderful day.
07:26 PM, 05th Nov
Mantagirl
[https://images.freshchat.com/30x30/fresh-chat-names/img/car.png]
Thank you
07:27 PM, 05th Nov
View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/675439493707738>

5214584:1125156
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