Subject: RE: [#5028738] - 9590516530 - Late C&C
From: Anslem Misquitta <[email-masked]>
To: homebox rakma <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sabry Yousef <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>, homebox raksm <[email-masked]>, Raja Ramachandran <[email-masked]>, Devesh Lookhar <[email-masked]>, homebox rakacc <[email-masked]>, "Jasim Vali
Date: Tue, 1 Nov 2022 11:35:31 +0000

Thank you for the update !!!

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: homebox rakma <[email-masked]>
Sent: Tuesday, November 1, 2022 3:20 PM
To: Anslem Misquitta <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sabry Yousef <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>; homebox raksm <[email-masked]>; Raja Ramachandran <[email-masked]>; Devesh Lookhar <[email-masked]>; homebox rakacc <[email-masked]>
Subject: RE: [#5028738] - 9590516530 - Late C&C

Dear Team,

Mentioned order was already processed from our end and customer were informed of the same.

Regards,
Sharon

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 31, 2022 11:28 AM
To: homebox rakma <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Devesh Lookhar <[email-masked]<mailto:[email-masked]>>; homebox rakacc <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; homebox raksm <[email-masked]<mailto:[email-masked]>>; Raja Ramachandran <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5028738] - 9590516530 - Late C&C

Hi Sharon,

Good Morning !!!

The item you received was in damaged condition and that was the last piece (that was mentioned by Jasim in his email) so what will customer collect ? and why was this customer not informed about this in advance rather him coming to the store and then we are telling him that his item is in damaged condition this will impact on customer service.

Customer ordered on 16th of October so it is already more than 14 days, as per SOP please call this customer and do an NDR so refund can be processed.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: homebox rakma <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 29, 2022 2:13 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Devesh Lookhar <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; homebox rakacc <[email-masked]<mailto:[email-masked]>>; homebox raksm <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5028738] - 9590516530 - Late C&C

Dear Team,

Customer still didn’t collect the order, once the cx will collect only that time we can proceed for refund.
Or else kindly inform the customer to cancel the refund.

Regards,
Sharon

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 29, 2022 1:48 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Devesh Lookhar <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>; homebox rakma <[email-masked]<mailto:[email-masked]>>; homebox rakacc <[email-masked]<mailto:[email-masked]>>; homebox raksm <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5028738] - 9590516530 - Late C&C

Hi Devesh/Jasim,

Need you assistance to close this.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Friday, October 28, 2022 11:47 AM
To: homebox rakma <[email-masked]<mailto:[email-masked]>>; homebox rakacc <[email-masked]<mailto:[email-masked]>>; homebox raksm <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Devesh Lookhar <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malek <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#5028738] - 9590516530 - Late C&C

Kind Reminder – please let us know the next course of action as customer is following up.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Thursday, October 27, 2022 8:07 PM
To: homebox rakma <[email-masked]<mailto:[email-masked]>>; homebox rakacc <[email-masked]<mailto:[email-masked]>>; homebox raksm <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Devesh Lookhar <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malek <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#5028738] - 9590516530 - Late C&C

Hi Store Team/Jasim,

As mentioned in the attached email this was the last piece so can we not do an NDR from your end and call the customer from your end and inform this to customer so refund money can go back to customer as soon as possible, as this order was especially for Diwali which he has mentioned in his email.

Below is the customer’s email

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: homebox rakma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 25, 2022 12:02 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Devesh Lookhar <[email-masked]<mailto:[email-masked]>>; homebox raksm <[email-masked]<mailto:[email-masked]>>; homebox rakacc <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5028738] - 9590516530 - Late C&C
Importance: High

Dear Jasim,

Mentioned order received yesterday in our store but in damage condition.
Refer attached photo.

Regards,
Sharon

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 24, 2022 3:22 AM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Devesh Lookhar <[email-masked]<mailto:[email-masked]>>; homebox raksm <[email-masked]<mailto:[email-masked]>>; homebox rakma <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5028738] - 9590516530 - Late C&C

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi team,

Click & Collect Order Delay

As per the store update, they did not receive the order yet, kindly check and do the needful as cx chasing us

Order Number: 9590516530
Tracking: 959051653099990001
Order Date:  Oct 16, 2022
Store Code: 29054

Cx Placed the order on (Oct 16, 2022) and the order is still not ready at the store. Kindly check and assist.

Thanks & Regards,
Cs Team.
On Fri, 21 Oct at 5:33 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #5028738<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5028738> raised by Pinky. Oza ([email-masked]<mailto:[email-masked]>).

Hi team,

Click & Collect Order Delay

As per store update they did not receive the order yet, kindly check and do the needful as cx chasing us

Order Number: 9590516530
Tracking: 959051653099990001
Order Date:  Oct 16, 2022
Store Code: 29054

Cx Placed the order on (Oct 16, 2022) and the order is still not ready at the store. Kindly check and assist.

Thanks & Regards,
Mohiuddin
On Fri, 21 Oct at 10:47 AM , Pinky. Oza <[email-masked]<mailto:[email-masked]>> wrote:
Good morning,
                       Please, I request you work it on my order as soon as possible . As you know diwali is start in couple of days so, I need. Thank you.
                                          Regards
                                           Jigisha oza.

On Fri, 21 Oct 2022, 00:44 Home Box, <[email-masked]<mailto:[email-masked]>> wrote:
Hi Oza,
Thank you for ​reaching out to us,
​
We apologize for the inconvenience caused,

Click-and-collect orders are usually delivered to the stores and are ready to pick up within 2 - 3 working days.
We see that your order has been delayed, and we are really sorry for the inconvenience caused to you.
We know that you are waiting for your shopping to arrive soon, and we assure you that our team is working hard to get it to you as soon as possible.
​
Please allow us some more time, and we will get back to you as soon as your order is ready for collection at the store.

We thank you for your understanding and cooperation.

Your friends,
The Support Team.

5028738:1125156
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