Subject: Re: Wrong escalated
From: Syed Ataullah <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Nada Hattar <[email-masked]>, yahia taha <[email-masked]>, Yash Parmar <[email-masked]>, amir aziz <[email-masked]>
Date: Sat, 29 Oct 2022 03:35:35 -0700 (MST)

Hi Hamza 

Thanks for highlighting this case. 

We will coach the agent and make sure to not create duplicate CRM. 

Regards 
Syed 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Nada Hattar" <[email-masked]>, "syed.ataullah" <[email-masked]> 
Cc: "yahia taha" <[email-masked]> 
Sent: Saturday, October 29, 2022 3:46:18 PM 
Subject: Wrong escalated 

Hi [ mailto:[email-masked] | 
@Nada Hattar ] [ mailto:[email-masked] | 
@syed ataullah ] , 

Please inform the team to stop create complaint in CRM if they find old one and still open don’t create new one. 

	

Comp. no 	

Call Date 	

Invoice No 	

Customer Name 	

Customer Mobile 	

Reason 	

Call Details 	

Call Status 	

Agent 	

Select 	

MoreInfo 

4298635 	

10/28/2022 2:59:26 PM 	

6175932575 	

Saaleh Fahd 	

550180134 	

Complaints 	

CX complained that he received Different color Cascade 2-Seater Sofa, Cx ordered green and received blue, Kindly check and do the needful his is so upset, picture will be share via email,// Laith 	

OPN 	

500125 	

[ javascript-blocked:openpopup('4298635','AE') | More ] 

4294707 	

10/26/2022 10:40:41 PM 	

6175932575 	

Saaleh Fahd 	

550180134 	

Complaints 	

CX complained that he received Different color Cascade 2-Seater Sofa, Cx ordered green and received blue, Kindly check and do the needful his is so upset, picture will be share via email, 	

OPN 	

500125 	

[ javascript-blocked:openpopup('4294707','AE') | More ] 

Best Regards 

Hamza.AbuAzzam 
Warehouse Operation - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://108.170.60.122/www.homeboxstores.com | www.homeboxstores.com ] | [ https://108.170.60.122/www.landmarkgroup.com | www.landmarkgroup.com ] 

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