Subject: RE: [#5023077] - 9590088614 - Late Collection
From: Anslem Misquitta <[email-masked]>
To: Ashish Karini <[email-masked]>, Ibrahim Surti <[email-masked]>, Marniel Baul <[email-masked]>, Ahmad Alawneh <[email-masked]>, Yanal Anz <[email-masked]>, Jerees Tadros <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Sridhar Katta <[email-masked]>, Ahmed Zoher <[email-masked]>, Sanaa.Hammad <[email-masked]>, Nada Hattar <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Date: Fri, 28 Oct 2022 11:57:31 +0000

@Ashish Karini<mailto:[email-masked]> – the order is already marked to a different courier partner, so no action is required for now from Aramex.

Please let us know a convenient time so we can discuss this and fix the issue.

++@Murtaza Kutiyanawala<mailto:[email-masked]>

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Ashish Karini <[email-masked]>
Sent: Friday, October 28, 2022 3:54 PM
To: Ibrahim Surti <[email-masked]>; Marniel Baul <[email-masked]>; Anslem Misquitta <[email-masked]>; Ahmad Alawneh <[email-masked]>; Yanal Anz <[email-masked]>; Jerees Tadros <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Sridhar Katta <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sanaa.Hammad <[email-masked]>; Nada Hattar <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>
Subject: RE: [#5023077] - 9590088614 - Late Collection

Hi Ibrahim

We will discuss internally with our Homebox team and get back to you with the right set of findings so that we can avoid such instances in future. For now requesting your support in getting it manually created and picked to avoid customer dissatisfaction.

Regards

Ashish Kumar Karini
Manager – Ecommerce Operations
Mob - 971 525585024 , Dir – 971 45174474

From: Ibrahim Surti <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 28, 2022 3:51 PM
To: Marniel Baul <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Yanal Anz <[email-masked]<mailto:[email-masked]>>; Jerees Tadros <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5023077] - 9590088614 - Late Collection

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi @Anslem Misquitta<mailto:[email-masked]>

I agree, we should arrange a call and close this, please suggest a time to schedule a teams meet

Ibrahim Surti
Vertical Leader  - Consumer
Aramex International LLC. – Dubai

Mobile: +971 56 9627535
Phone: +971 4 8707103

[Shape  Description automatically generated with low confidence]<https://www.aramex.com/> [Logo, icon  Description automatically generated] <https://www.facebook.com/aramex>  [A bright light in the dark  Description automatically generated with low confidence] <https://twitter.com/aramex>  [Icon  Description automatically generated] <https://www.instagram.com/aramex>  [A picture containing logo  Description automatically generated] <https://www.youtube.com/aramextv>  [Icon  Description automatically generated] <https://www.linkedin.com/company/aramex>
[Logo  Description automatically generated]

From: Marniel Baul <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 28, 2022 3:49 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Yanal Anz <[email-masked]<mailto:[email-masked]>>; Jerees Tadros <[email-masked]<mailto:[email-masked]>>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5023077] - 9590088614 - Late Collection

Dear @Anslem Misquitta<mailto:[email-masked]>
Please note our system received whatever has been input in your interface. Kindly confirm your team’s convenient time for meeting with us so we can sort it out once and for all.

I will book below request as a special case only. Please provide complete address.

Villa/Bldg. Number:
Street:
Area/Neighborhood:
Landmark (if any):
Al Ain

Thanks and Regards,

Marneil Anne Baul-Sabocojan
Customer Success Specialist
Aramex International LLC.

T.  +971 4 6076421
T.  +966 115121821

[Shape  Description automatically generated with low confidence]<https://www.aramex.com/> [Logo, icon  Description automatically generated] <https://www.facebook.com/aramex>  [A bright light in the dark  Description automatically generated with low confidence] <https://twitter.com/aramex>  [Icon  Description automatically generated] <https://www.instagram.com/aramex>  [A picture containing logo  Description automatically generated] <https://www.youtube.com/aramextv>  [Icon  Description automatically generated] <https://www.linkedin.com/company/aramex>
[Logo  Description automatically generated]

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 28, 2022 3:26 PM
To: Marniel Baul <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Yanal Anz <[email-masked]<mailto:[email-masked]>>; Jerees Tadros <[email-masked]<mailto:[email-masked]>>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5023077] - 9590088614 - Late Collection

[CAUTION: EXTERNAL EMAIL] This email originated outside of Aramex. DO NOT CLICK on LINKS or ATTACHMENTS unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to [email-masked]<mailto:[email-masked]>. #BeCyberSmart
@Marniel Baul<mailto:[email-masked]> As per the details mentioned below the alert date is showing 14th of October, we are not the one who is scheduling the delivery, the delivery is schedule from your end on the 16th of October which is a Sunday, which means you will have to fix the scheduling date from your end and to make sure that no delivery is scheduled on a Sunday.

Address is as per our system is given below – in your system the area – AL SAAD is not mentioned.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7CMarniel%40aramex.com%7C41122f86bd094ded340208dab8d72566%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025531446187506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=71OviP98AUgZdk%2F%2FSP7cDqOMF4iwOQhphHhBqdUNeeA%3D&reserved=0>

From: Marniel Baul <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 28, 2022 3:12 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Yanal Anz <[email-masked]<mailto:[email-masked]>>; Jerees Tadros <[email-masked]<mailto:[email-masked]>>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5023077] - 9590088614 - Late Collection

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear @Anslem Misquitta<mailto:[email-masked]>
Please find attached email, awaiting final instruction after the meeting with your team and our IT Team.

Please note the AWB you provided has below details, pickup date shows October 16 which is a Sunday. Even so, the customer details are also incomplete. Please create a new AWB with correct and complete details so we can push our dispatch to arrange accordingly.

Origin
DXB
Loc.
AAN
HAWB
47736661641
Dest.
DXB
Loc.
DXB
Grp
DOM
Type
RTC    Transit Time Details

________________________________

Shipper
Um Tamash
Number
53974
Sent By
Um Tamash
Reference
162593834
Reference2
Address
5 - 51
City
Al Ain City
State
Al Ain Zip NULL
Country
United Arab Emirates<https://www.aramex.net/../apps/directory/directorycountry.aspx?Tab=Events&E=DXB&countrycode=AE>
Telephone
971507632832
Telephone2
Mobile
971507632832
Email
[email-masked]<mailto:[email-masked]>
Team
600362
Consignee
LANDMARK
Number
53974
Attention
LANDMARK
Reference
Reference2
Address
Landmark Conloc Warehouse - Conloc jebel Ali
City [https://www.aramex.net/infoaxs/info1.png]
Dubai
State
Dubai Zip   NULL
Country
United Arab Emirates<https://www.aramex.net/../apps/directory/directorycountry.aspx?Tab=Events&E=DXB&countrycode=AE>
Telephone
97148164037<javascript:ViewAMSAddress()>
Telephone2
Mobile
97148164037
Email
[email-masked]<mailto:[email-masked]>

________________________________

Payment Type
Collect
Payment Option
Import Unlimited
Pieces
1
Pickup Date
10/16/2022
Due Date
Pickup Location
Pickup By
Alerted Date
10/14/2022 2:58:00 PM
Alerted By
abhishek.bangalore
Foreign HAWB
Collection Reference
SRN No.
Remarks
Weight
1  KG
Chg. Wgt
1  KG
Cube
1  CM3
Cod Val.
0
Goods Value
0 AED
Shield Value
0
Collect Amount
0
Cash/Add. Amt
0
Add-on Services
Goods Desc.
Amity Dice Salt and Pepper Set - Black
Goods Origin
United Arab Emirates
Record Status
Dummy
Source
Shipping API
Scheme
Aramex Scheme3 (22)

Thanks and Regards,

Marneil Anne Baul-Sabocojan
Customer Success Specialist
Aramex International LLC.

T.  +971 4 6076421
T.  +966 115121821

[Shape  Description automatically generated with low confidence]<https://www.aramex.com/> [Logo, icon  Description automatically generated] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Faramex&data=05%7C01%7CMarniel%40aramex.com%7C41122f86bd094ded340208dab8d72566%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025531446187506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=T859avSBG%2Fco4ssDl7Cusi5PpTTGusB2IbE%2BoZ9LkQ8%3D&reserved=0>  [A bright light in the dark  Description automatically generated with low confidence] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramex&data=05%7C01%7CMarniel%40aramex.com%7C41122f86bd094ded340208dab8d72566%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025531446187506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0SIbB%2FJ9nXHu49wbtABnig%2FEAUt08GcGEYui9SIECgI%3D&reserved=0>  [Icon  Description automatically generated] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Faramex&data=05%7C01%7CMarniel%40aramex.com%7C41122f86bd094ded340208dab8d72566%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025531446187506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=SPmf7cwdu2pIYXS7JNBH6Csk2VeVCNscmxhBYudHvaM%3D&reserved=0>  [A picture containing logo  Description automatically generated] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Faramextv&data=05%7C01%7CMarniel%40aramex.com%7C41122f86bd094ded340208dab8d72566%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025531446343726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6iHeNq8J1I%2Ba6PMQAFaCpyT5p%2BprzKPbo%2B3D855wJiY%3D&reserved=0>  [Icon  Description automatically generated] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faramex&data=05%7C01%7CMarniel%40aramex.com%7C41122f86bd094ded340208dab8d72566%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025531446343726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=inkBec4OU7p5bSmCM1aeXNEZncjievo2aCJISaY4fgs%3D&reserved=0>
[Logo  Description automatically generated]

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 28, 2022 3:06 PM
To: Marniel Baul <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Yanal Anz <[email-masked]<mailto:[email-masked]>>; Jerees Tadros <[email-masked]<mailto:[email-masked]>>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5023077] - 9590088614 - Late Collection

[CAUTION: EXTERNAL EMAIL] This email originated outside of Aramex. DO NOT CLICK on LINKS or ATTACHMENTS unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to [email-masked]<mailto:[email-masked]>. #BeCyberSmart
Hi Marniel,

I understand what you are saying for not to raise request on Sunday, but we don’t have any control over this, because whenever customer wants, they can raise the return request as per HB policy.

@Ashish Karini<mailto:[email-masked]> – please let us know what needs to be done as this is a straight impact on customer service and reputation of Homebox as these customers are contacting HB on regular basis for which we don’t have any answer.

Coming back to the below request, it was raised on 14th of October which was not a “Sunday” then why does your system does not have any booking for this ?

For now this invoice has being assigned this to a different courier partner so no action is required on this invoice from Aramex.

@Ahmad Alawneh<mailto:[email-masked]> @Yanal Anz<mailto:[email-masked]> @Jerees Tadros<mailto:[email-masked]> @Ibrahim Surti<mailto:[email-masked]> We need a permanent solution for this before “White Wednesday Sale” starts.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7CMarniel%40aramex.com%7C41122f86bd094ded340208dab8d72566%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025531446343726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xsKY%2FgLxrr1hf0nF7yqtofQsnfCTYwGKXNDa3Dfua6Q%3D&reserved=0>

From: Marniel Baul <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 28, 2022 2:06 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5023077] - 9590088614 - Late Collection

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear,
There is no booking linked to the given AWB. Please assist to provide new AWB with booking reference. Thanks.

Important: Please ensure not to choose the non-working day (weekend) as pickup date.

Thanks and Regards,

Marneil Anne Baul-Sabocojan
Customer Success Specialist
Aramex International LLC.

T.  +971 4 6076421
T.  +966 115121821

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From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 28, 2022 12:51 PM
To: Marniel Baul <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Yanal Anz <[email-masked]<mailto:[email-masked]>>; Jerees Tadros <[email-masked]<mailto:[email-masked]>>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5023077] - 9590088614 - Late Collection

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Hi Marniel,

Can you please give us an update on this pickup - 47736661641.

Pickup was raised on a Friday, 14th of October, can you let us know if this has been collected and reply on priority.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7CMarniel%40aramex.com%7C41122f86bd094ded340208dab8d72566%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025531446343726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xsKY%2FgLxrr1hf0nF7yqtofQsnfCTYwGKXNDa3Dfua6Q%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 26, 2022 4:50 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5023077] - 9590088614 - Late Collection

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Hi Team,

Late collection

Order ID: 9590088614
Tracking ID: 47736661641
Cx Contact no: 0507632832

Assistance Required: Need urgent collection
Issue Description: The customer raised a return request on (14/10/2022). But the items are still not collected.

Kindly contact the customer on the following phone number (0507632832) to arrange an urgent collection.

Thanks & Regards,
Alhamzi
تشغيل الأثنين, 24 أكتوبر في 5:22 ص , Home Box <[email-masked]<mailto:[email-masked]>> كتب:
Hi Team,

Late collection

Order ID: 9590088614
Tracking ID: 47736661641
Cx Contact no: 0507632832

Assistance Required: Need urgent collection
Issue Description: The customer raised a return request on (14/10/2022). But the items are still not collected.

Kindly contact the customer on the following phone number (0507632832) to arrange an urgent collection.

Thanks & Regards,
Aws
تشغيل السبت, 22 أكتوبر في 4:27 ص , Home Box <[email-masked]<mailto:[email-masked]>> كتب:
Hi Team,

Late collection

Order ID: 9590088614
Tracking ID: 47736661641
Cx Contact no: 0507632832

Assistance Required: Need urgent collection
Issue Description: The customer raised a return request on (14/10/2022). But the items are still not collected.

Kindly contact the customer on the following phone number (0507632832) to arrange an urgent collection.

Thanks & Regards,
Aws
تشغيل الخميس, 20 أكتوبر في 4:47 ص , Home Box <[email-masked]<mailto:[email-masked]>> كتب:
Hi Team,

Late collection

Order ID: 9590088614
Tracking ID: 47736661641
Cx Contact no: 0507632832

Assistance Required: Need urgent collection
Issue Description: The customer raised a return request on (14/10/2022). But the items are still not collected.

Kindly contact the customer on the following phone number (0507632832) to arrange an urgent collection.

Thanks & Regards,
Aws
تشغيل الأربعاء, 19 أكتوبر في 8:08 م , Home Box <[email-masked]<mailto:[email-masked]>> كتب:
أم طماش
[https://images.freshchat.com/30x30/fresh-chat-names/img/bottle.png]
شكرا
08:08 PM, 19th Oct
Aws
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
كان من دواعي سروري مساعدتكم.
08:08 PM, 19th Oct
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F510395015250362%2Finbox%2Fopen%2F0%2Fconversation%2F667636150668321&data=05%7C01%7CMarniel%40aramex.com%7C41122f86bd094ded340208dab8d72566%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025531446343726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=bXEFIxY%2FLrwwTZPV1DFhNbBeolb7SbaafGM7oWD5oCI%3D&reserved=0>

5023077:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com