Subject: RE: [#5023077] - 9590088614 - Late Collection
From: Marniel Baul <[email-masked]>
To: Anslem Misquitta <[email-masked]>, Ahmad Alawneh <[email-masked]>, Yanal Anz <[email-masked]>, Jerees Tadros <[email-masked]>, Ibrahim Surti <[email-masked]>, Ashish Karini <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Sridhar Katta <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sanaa.Hammad <[email-masked]>, Nada Hattar <[email-masked]>, syed.ataullah <[email-masked]>, malek.hosan <[email-masked]>, amir.aziz <[email-masked]>
Date: Fri, 28 Oct 2022 11:12:25 +0000

Dear @Anslem Misquitta<mailto:[email-masked]>
Please find attached email, awaiting final instruction after the meeting with your team and our IT Team.

Please note the AWB you provided has below details, pickup date shows October 16 which is a Sunday. Even so, the customer details are also incomplete. Please create a new AWB with correct and complete details so we can push our dispatch to arrange accordingly.

Origin
DXB
Loc.
AAN
HAWB
47736661641
Dest.
DXB
Loc.
DXB
Grp
DOM
Type
RTC    Transit Time Details
________________________________
Shipper
Um Tamash
Number
53974
Sent By
Um Tamash
Reference
162593834
Reference2
Address
5 - 51
City
Al Ain City
State
Al Ain Zip NULL
Country
United Arab Emirates<https://www.aramex.net/../apps/directory/directorycountry.aspx?Tab=Events&E=DXB&countrycode=AE>
Telephone
971507632832
Telephone2
Mobile
971507632832
Email
[email-masked]
Team
600362
Consignee
LANDMARK
Number
53974
Attention
LANDMARK
Reference
Reference2
Address
Landmark Conloc Warehouse - Conloc jebel Ali
City [https://www.aramex.net/infoaxs/info1.png]
Dubai
State
Dubai Zip [https://www.aramex.net/infoaxs/info1.png]  NULL
Country
United Arab Emirates<https://www.aramex.net/../apps/directory/directorycountry.aspx?Tab=Events&E=DXB&countrycode=AE>
Telephone
97148164037<javascript:ViewAMSAddress()>
Telephone2
Mobile
97148164037
Email
[email-masked]
________________________________
Payment Type
Collect
Payment Option
Import Unlimited
Pieces
1
Pickup Date
10/16/2022
Due Date
Pickup Location
Pickup By
Alerted Date
10/14/2022 2:58:00 PM
Alerted By
abhishek.bangalore
Foreign HAWB
Collection Reference
SRN No.
Remarks
Weight
1  KG
Chg. Wgt
1  KG
Cube
1  CM3
Cod Val.
0
Goods Value
0 AED
Shield Value
0
Collect Amount
0
Cash/Add. Amt
0
Add-on Services
Goods Desc.
Amity Dice Salt and Pepper Set - Black
Goods Origin
United Arab Emirates
Record Status
Dummy
Source
Shipping API
Scheme
Aramex Scheme3 (22)

Thanks and Regards,

Marneil Anne Baul-Sabocojan
Customer Success Specialist
Aramex International LLC.

T.  +971 4 6076421
T.  +966 115121821

[Shape  Description automatically generated with low confidence]<https://www.aramex.com/> [Logo, icon  Description automatically generated] <https://www.facebook.com/aramex>  [A bright light in the dark  Description automatically generated with low confidence] <https://twitter.com/aramex>  [Icon  Description automatically generated] <https://www.instagram.com/aramex>  [A picture containing logo  Description automatically generated] <https://www.youtube.com/aramextv>  [Icon  Description automatically generated] <https://www.linkedin.com/company/aramex>
[Logo  Description automatically generated]

From: Anslem Misquitta <[email-masked]>
Sent: Friday, October 28, 2022 3:06 PM
To: Marniel Baul <[email-masked]>; Ahmad Alawneh <[email-masked]>; Yanal Anz <[email-masked]>; Jerees Tadros <[email-masked]>; Ibrahim Surti <[email-masked]>; Ashish Karini <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Sridhar Katta <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Sanaa.Hammad <[email-masked]>; Nada Hattar <[email-masked]>; syed.ataullah <[email-masked]>; malek.hosan <[email-masked]>; amir.aziz <[email-masked]>
Subject: RE: [#5023077] - 9590088614 - Late Collection

[CAUTION: EXTERNAL EMAIL] This email originated outside of Aramex. DO NOT CLICK on LINKS or ATTACHMENTS unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to [email-masked]<mailto:[email-masked]>. #BeCyberSmart
Hi Marniel,

I understand what you are saying for not to raise request on Sunday, but we don’t have any control over this, because whenever customer wants, they can raise the return request as per HB policy.

@Ashish Karini<mailto:[email-masked]> – please let us know what needs to be done as this is a straight impact on customer service and reputation of Homebox as these customers are contacting HB on regular basis for which we don’t have any answer.

Coming back to the below request, it was raised on 14th of October which was not a “Sunday” then why does your system does not have any booking for this ?

For now this invoice has being assigned this to a different courier partner so no action is required on this invoice from Aramex.

@Ahmad Alawneh<mailto:[email-masked]> @Yanal Anz<mailto:[email-masked]> @Jerees Tadros<mailto:[email-masked]> @Ibrahim Surti<mailto:[email-masked]> We need a permanent solution for this before “White Wednesday Sale” starts.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7CMarniel%40aramex.com%7C6a6e55832dce4e49955308dab8d475ce%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025519897524323%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=jhFYRVCWVTdbTAtxJee0BVR%2BFGpC6vElS%2BuLKU5Yp%2BI%3D&reserved=0>

From: Marniel Baul <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 28, 2022 2:06 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5023077] - 9590088614 - Late Collection

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear,
There is no booking linked to the given AWB. Please assist to provide new AWB with booking reference. Thanks.

Important: Please ensure not to choose the non-working day (weekend) as pickup date.

Thanks and Regards,

Marneil Anne Baul-Sabocojan
Customer Success Specialist
Aramex International LLC.

T.  +971 4 6076421
T.  +966 115121821

[Shape  Description automatically generated with low confidence]<https://www.aramex.com/> [Logo, icon  Description automatically generated] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Faramex&data=05%7C01%7CMarniel%40aramex.com%7C6a6e55832dce4e49955308dab8d475ce%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025519897524323%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=W2eYx1hb%2Bbh%2FE01DJZEkuOQbr%2FLmbacBOkKSHtfkQ%2BY%3D&reserved=0>  [A bright light in the dark  Description automatically generated with low confidence] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramex&data=05%7C01%7CMarniel%40aramex.com%7C6a6e55832dce4e49955308dab8d475ce%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025519897524323%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=wB6Wjqz%2FEpiewpDT8CmA5%2Br0DutU%2FHEdt2xqMmpPJIE%3D&reserved=0>  [Icon  Description automatically generated] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Faramex&data=05%7C01%7CMarniel%40aramex.com%7C6a6e55832dce4e49955308dab8d475ce%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025519897680537%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=kEWEpiaC1xqh0YgGST1CEjw4yJTmrvlbCitqbBuUF1g%3D&reserved=0>  [A picture containing logo  Description automatically generated] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Faramextv&data=05%7C01%7CMarniel%40aramex.com%7C6a6e55832dce4e49955308dab8d475ce%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025519897680537%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=a3UtUYohF0vpPAdZ3%2BI%2F7rJ%2F20HMiz2b1MTJoJQB5S0%3D&reserved=0>  [Icon  Description automatically generated] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faramex&data=05%7C01%7CMarniel%40aramex.com%7C6a6e55832dce4e49955308dab8d475ce%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025519897680537%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=lBPsBIBVRxHPXjb5Fd6PQEfGGjNGLDTPTc%2B7qF1h4BQ%3D&reserved=0>
[Logo  Description automatically generated]

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 28, 2022 12:51 PM
To: Marniel Baul <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Yanal Anz <[email-masked]<mailto:[email-masked]>>; Jerees Tadros <[email-masked]<mailto:[email-masked]>>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; syed.ataullah <[email-masked]<mailto:[email-masked]>>; malek.hosan <[email-masked]<mailto:[email-masked]>>; amir.aziz <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5023077] - 9590088614 - Late Collection

[CAUTION: EXTERNAL EMAIL] This email originated outside of Aramex. DO NOT CLICK on LINKS or ATTACHMENTS unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to [email-masked]<mailto:[email-masked]>. #BeCyberSmart
Hi Marniel,

Can you please give us an update on this pickup - 47736661641.

Pickup was raised on a Friday, 14th of October, can you let us know if this has been collected and reply on priority.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7CMarniel%40aramex.com%7C6a6e55832dce4e49955308dab8d475ce%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025519897680537%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Cvjg0QBvZmeB7pn%2FuRudyq2vSguaWEmNIENCRBQ1XLI%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 26, 2022 4:50 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5023077] - 9590088614 - Late Collection

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Late collection

Order ID: 9590088614
Tracking ID: 47736661641
Cx Contact no: 0507632832

Assistance Required: Need urgent collection
Issue Description: The customer raised a return request on (14/10/2022). But the items are still not collected.

Kindly contact the customer on the following phone number (0507632832) to arrange an urgent collection.

Thanks & Regards,
Alhamzi
تشغيل الأثنين, 24 أكتوبر في 5:22 ص , Home Box <[email-masked]<mailto:[email-masked]>> كتب:
Hi Team,

Late collection

Order ID: 9590088614
Tracking ID: 47736661641
Cx Contact no: 0507632832

Assistance Required: Need urgent collection
Issue Description: The customer raised a return request on (14/10/2022). But the items are still not collected.

Kindly contact the customer on the following phone number (0507632832) to arrange an urgent collection.

Thanks & Regards,
Aws
تشغيل السبت, 22 أكتوبر في 4:27 ص , Home Box <[email-masked]<mailto:[email-masked]>> كتب:
Hi Team,

Late collection

Order ID: 9590088614
Tracking ID: 47736661641
Cx Contact no: 0507632832

Assistance Required: Need urgent collection
Issue Description: The customer raised a return request on (14/10/2022). But the items are still not collected.

Kindly contact the customer on the following phone number (0507632832) to arrange an urgent collection.

Thanks & Regards,
Aws
تشغيل الخميس, 20 أكتوبر في 4:47 ص , Home Box <[email-masked]<mailto:[email-masked]>> كتب:
Hi Team,

Late collection

Order ID: 9590088614
Tracking ID: 47736661641
Cx Contact no: 0507632832

Assistance Required: Need urgent collection
Issue Description: The customer raised a return request on (14/10/2022). But the items are still not collected.

Kindly contact the customer on the following phone number (0507632832) to arrange an urgent collection.

Thanks & Regards,
Aws
تشغيل الأربعاء, 19 أكتوبر في 8:08 م , Home Box <[email-masked]<mailto:[email-masked]>> كتب:
أم طماش
[https://images.freshchat.com/30x30/fresh-chat-names/img/bottle.png]
شكرا
08:08 PM, 19th Oct
Aws
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
كان من دواعي سروري مساعدتكم.
08:08 PM, 19th Oct
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F510395015250362%2Finbox%2Fopen%2F0%2Fconversation%2F667636150668321&data=05%7C01%7CMarniel%40aramex.com%7C6a6e55832dce4e49955308dab8d475ce%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025519897680537%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=jdw91%2BXRBeMfmnk00qs1Lwdcx%2F8hvvKAz41aXi%2Bl30o%3D&reserved=0>

5023077:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=05%7C01%7CMarniel%40aramex.com%7C6a6e55832dce4e49955308dab8d475ce%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638025519897680537%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=lHh4g4YLizbUypmS%2FWWdCEABjr5yvlJtOIcVyT69%2Fic%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

Subject: RE: late collection for order number 9588362342
From: Ibrahim Surti <[email-masked]>
To: Ashish Karini <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Marniel Baul <[email-masked]>, Ahmad Alawneh <[email-masked]>, Peter Dsouza <[email-masked]>, Praven Eapen <[email-masked]>
Cc: Sabry Yousef <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sridhar Katta <[email-masked]>, Sanaa.Hammad <[email-masked]>, Ahmed Zoher <[email-masked]>, Sameer Sadiq <[email-masked]>, Nada Hattar <[email-masked]>, Anslem Misquitta <[email-masked]>
Date: Wed, 26 Oct 2022 07:54:40 +0000

Adding @Praven Eapen<mailto:[email-masked]> from tech team

Hi @Ashish Karini<mailto:[email-masked]>

Suggest we have a joint call to align on this , the off day logic has been always in place from the start, it just changed from Friday to Sunday from this year

Let me know a date and time convenient to send the invite

Ibrahim Surti

Vertical Leader  - Consumer

Aramex International LLC. – Dubai

Mobile: +971 56 9627535

Phone: +971 4 8707103

<https://www.aramex.com/> <https://www.facebook.com/aramex>  <https://twitter.com/aramex>  <https://www.instagram.com/aramex>  <https://www.youtube.com/aramextv>  <https://www.linkedin.com/company/aramex>

From: Ashish Karini <[email-masked]>
Sent: Tuesday, October 25, 2022 5:26 PM
To: Murtaza Kutiyanawala <[email-masked]>; Marniel Baul <[email-masked]>; Ibrahim Surti <[email-masked]>; Ahmad Alawneh <[email-masked]>; Peter Dsouza <[email-masked]>
Cc: Sabry Yousef <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Sridhar Katta <[email-masked]>; Sanaa.Hammad <[email-masked]>; Ahmed Zoher <[email-masked]>; Sameer Sadiq <[email-masked]>; Nada Hattar <[email-masked]>; Anslem Misquitta <[email-masked]>
Subject: RE: late collection for order number 9588362342

[CAUTION: EXTERNAL EMAIL] This email originated outside of Aramex. DO NOT CLICK on LINKS or ATTACHMENTS unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to [email-masked]<mailto:[email-masked]>. #BeCyberSmart

Hi @Ibrahim Surti<mailto:[email-masked]>

In case of such operational condition let’s discuss and align. Meanwhile we figure out this, please help in closing it.

Regards

Ashish Kumar Karini

Manager – Ecommerce Operations

Mob - 971 525585024 , Dir – 971 45174474

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 25, 2022 5:23 PM
To: Marniel Baul <[email-masked]<mailto:[email-masked]>>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Subject: RE: late collection for order number 9588362342

Hi Team Aramex,

How can we inform the customers not to raise a return request on a Sunday?

@Ashish Karini<mailto:[email-masked]> / @Peter Dsouza<mailto:[email-masked]> – please assist…..

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705546127%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MiJ1n%2BgyQgDpy%2Fw9vU6l4Eb3583iprlOhAf%2F0VpL3UE%3D&reserved=0>

From: Marniel Baul <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 25, 2022 4:16 PM
To: Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: late collection for order number 9588362342

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dears,

We have raised the same issue to the IT Team copying Landmark on the same email, resending below and attached for your reference.

As mentioned earlier, collection request was sent but it went to error because the collection date was for a non-working day. Kindly inform customer to not pass collection requests for Sundays (if UAE).

In regards to AWB 48412281352, record was created yesterday and as per booking status, same already collected today.

Thanks and Regards,

Marneil Anne Baul-Sabocojan

Customer Success Specialist

Aramex International LLC.

T.  +971 4 6076421

T.  +966 115121821

<https://www.aramex.com/> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705546127%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=wht7%2FIjx51Uiw1o38yq7RwjIOFiYcFh6dIqzbtv%2B2to%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705546127%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=aUf15yVYO3B3%2BHKleLG2JnT1USCbHZTIIynuUNX7hjM%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705546127%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=OOoRSyLxuzP%2FGcraYidUJQYDfwgHvzpnmsYRg84xgZw%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Faramextv&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705546127%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=btv6FPzO2bkIwZTN23fwU5jq2gBsAnxe2EqU9sL7%2BS0%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mShCfaQJsAr4I3sjevrmzyZIP9k3Zpu1IwkKueCuAHk%3D&reserved=0>

From: Ibrahim Surti <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 25, 2022 3:28 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Marniel Baul <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: late collection for order number 9588362342

Hi @Marniel Baul<mailto:[email-masked]>@Ahmad Alawneh<mailto:[email-masked]>

Can we look into the below and provide a feedback / action plan on this

Ibrahim Surti

Vertical Leader  - Consumer

Aramex International LLC. – Dubai

Mobile: +971 56 9627535

Phone: +971 4 8707103

<https://www.aramex.com/> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=CYC0fF4yvFQkwZ1Y27X17REYo50k%2BxsNE7YP8xBMoYg%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=w22Plf78rvErGR1cxoGW%2B8%2BHk%2FGNu4DqThZumcCUhv4%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MmYqpwRT7RnKnint1LlokUKnbAraOx%2FkXZUHS2wJGzs%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Faramextv&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=9jG0QNhDvRE28J3wneS6F4YrOyazX6AX812V6DNO5%2FI%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mShCfaQJsAr4I3sjevrmzyZIP9k3Zpu1IwkKueCuAHk%3D&reserved=0>

From: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 25, 2022 3:18 PM
To: Marniel Baul <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Yanal Anz <[email-masked]<mailto:[email-masked]>>; Jerees Tadros <[email-masked]<mailto:[email-masked]>>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>; Sanaa.Hammad <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: late collection for order number 9588362342

[CAUTION: EXTERNAL EMAIL] This email originated outside of Aramex. DO NOT CLICK on LINKS or ATTACHMENTS unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to [email-masked]<mailto:[email-masked]>. #BeCyberSmart

Hi All,

I hope this email finds you all in good health.

We are facing an issue with the below scenario with Aramex and we need your support to get a fix for this.

We had few cases before where Aramex is not able to see the booking linked from Landmark - Homebox.

As our “White Wednesday Sale” is coming up from next month, we don’t need any delay in the process and impact on customer service due to these delays.

We have already check from our end and there is no issue, please find the root cause for the same and get a fix for this as soon as possible so we can have a smooth transition for any future booking from landmark - Homebox.

Feel free to contact me if any help/clarification required.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=adkLtPrQcrk1amLpm5b2zEA3%2Bo5VTcuIyR9wFtGLwWI%3D&reserved=0>

From: Sanaa Hammad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 24, 2022 12:48 PM
To: Marniel Baul <[email-masked]<mailto:[email-masked]>>
Cc: OLM DXB <[email-masked]<mailto:[email-masked]>>; Anslem Misquitta <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Sabry Yousef <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sridhar Katta <[email-masked]<mailto:[email-masked]>>
Subject: RE: late collection for order number 9588362342

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

New AWB raised (48412281352) the items have not been collected.

Kindly contact the customer on the following phone number (+971553479040 ) to arrange an urgent collection.

Order number: 9588362342

Best Regards,

Sanaa Hammad.

From: Marniel Baul [mailto:[email-masked]]
Sent: Friday, October 21, 2022 10:39 AM
To: Sanaa Hammad
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: late collection for order number 9588362342

Dear @Sanaa Hammad<mailto:[email-masked]>,

There is no booking linked to the given AWB. Please assist to provide new AWB with booking reference. Thanks.

Thanks and Regards,

Marneil Anne Baul-Sabocojan

Customer Success Specialist

Aramex International LLC.

T.  +971 4 6076421

T.  +966 115121821

<https://www.aramex.com/> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=CYC0fF4yvFQkwZ1Y27X17REYo50k%2BxsNE7YP8xBMoYg%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=w22Plf78rvErGR1cxoGW%2B8%2BHk%2FGNu4DqThZumcCUhv4%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MmYqpwRT7RnKnint1LlokUKnbAraOx%2FkXZUHS2wJGzs%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Faramextv&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=9jG0QNhDvRE28J3wneS6F4YrOyazX6AX812V6DNO5%2FI%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mShCfaQJsAr4I3sjevrmzyZIP9k3Zpu1IwkKueCuAHk%3D&reserved=0>

From: Ibrahim Surti <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 21, 2022 11:38 AM
To: Sanaa Hammad <[email-masked]<mailto:[email-masked]>>; Marniel Baul <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: late collection for order number 9588362342

Hi @Sanaa Hammad<mailto:[email-masked]>

Please address all emails to @Marniel Baul<mailto:[email-masked]> and loop out the other stakeholders from Aramex

Ibrahim Surti

Vertical Leader  - Consumer

Aramex International LLC. – Dubai

Mobile: +971 56 9627535

Phone: +971 4 8707103

<https://www.aramex.com/> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705702371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=CYC0fF4yvFQkwZ1Y27X17REYo50k%2BxsNE7YP8xBMoYg%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705858597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=3r2WyHpA67ck1l7wurVqt%2B56PjMcSy176gonxcZhLpc%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705858597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Dxr67yrvCs7%2B2qTooWjRAHQFP%2FvSTo5EmF9mWGOjjaU%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Faramextv&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705858597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=7ttvKA%2FHAqjbdLXLJP%2BQklp8j5ErSw0Sou70cfk8rw0%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faramex&data=05%7C01%7CIbrahimSu%40aramex.com%7Cc3eb453f0a4f469ceab408dab68c780f%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638023011705858597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nrRwgVfAd1HVOf07Vn62wULVI2GywdncV91cojh%2Bz60%3D&reserved=0>

From: Sanaa Hammad <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 21, 2022 11:26 AM
To: Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Yanal Anz <[email-masked]<mailto:[email-masked]>>
Cc: Jerees Tadros <[email-masked]<mailto:[email-masked]>>; Ibrahim Surti <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: late collection for order number 9588362342

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Dear Team,

​

As per the tracking ID (47735675901) the items have not been collected.

Kindly contact the customer on the following phone number (+971553479040 ) to arrange an urgent collection.

Order number: 9588362342

Best Regards,

Sanaa Hammad.

From: Sanaa Hammad
Sent: Saturday, October 15, 2022 4:45 PM
To: [email-masked]'
Cc: [email-masked]'; [email-masked]'; [email-masked]'; [email-masked]'; [email-masked]'; [email-masked]'; [email-masked]'; [email-masked]'; [email-masked]'
Subject: late collection for order number 9588362342

Dear Team,

​

As per the tracking ID (47735675901) the items have not been collected.

Kindly contact the customer on the following phone number (+971553479040 ) to arrange an urgent collection.

Order number: 9588362342

Best Regards,

Sanaa Hammad
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

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