Subject: RE: Pending Refund
From: Anslem Misquitta <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Raneen Baabaad <[email-masked]>, Sireen Abdeljabbar <[email-masked]>, Maryam Yahya <[email-masked]>
Cc: Ahmed Zoher <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Sameer Sadiq <[email-masked]>
Date: Mon, 4 Apr 2022 15:29:31 +0000

Hi Team,

Refund has been processed for the below invoices and FD Ticket is closed.

Very Important - Unless the query/issue is not solved 100% we will not close any FD ticket for any reason unless you have the permission to do so. (I have come across few FD tickets where the tickets were already closed even when the invoice was still in dispute with no solution).

Missing Item - Store pick up - from below list is still in dispute no refund has been provided.

Invoice

Item Code

Courier Partner

Quantity wise Price

Total Amount

Remark

9512749804

162374867

Emirates Post

AED 79 x 6 quantity

AED 474

Short Item Received at WH

9515623220

163708943

LMG

AED 2

AED 125.50

Short Item Received at WH

162669941

AED 2.5

162111998

AED 19

162937975

AED 30

163089850

AED 7

161011349

AED 15

163700099

AED 50

9510242560

162764147

Aramex

AED 238

AED 238

Short Item Received at WH

9518572742

163089787

LMG

AED 45

AED 113

Short Item Received at WH

163605398

AED 19

163089790

AED 49

9513197860

163993506

Aramex

AED 196 x 4 quantity

AED 196

Short Item Received at WH

9513994683

163668271

Aramex

AED 69

AED 152

Short Item Received at WH

163574119

AED 15

160854571

AED 5

160854572

AED 5

160854573

AED 5

160854574

AED 5

163065453

AED 39

163416224

AED 9

9515136756

161319563

LMG

AED 9

AED 24

Short Item Received at WH

163690109

AED 15

9521460324

163154695

LMG

AED 28.05

AED 28.05

Short Item Received at WH

9508856459

163500439

LMG

AED 196

AED 196

Short Item Received at WH

9555817544

163373712

LMG

AED 129

AED 129

Missing Item

9557906515

163709318

LMG

AED 169

AED 169

Short Item Received at WH

9522741483

163868091

Shipa

AED 5

AED 107

Short Item Received at WH

154723621

AED 36 x 3 quantity

163418503

AED 15 x 3 quantity

163423766

AED 40 x 4 quantity

163424293

AED 9 x 3 quantity

162669925

AED 2

9556907441

162550086

LMG

AED 199

AED 199

Short Item Received at WH

9556923126

154857045

LMG

AED 9

AED 9

Missing Item

9559523324

163597395

Missing Item - Store Pick up

AED 24.50

AED 24.50

Missing Item

Homebox Oasis Store

9556271889

163162596

LMG

AED 89

AED 89

Short Item Received at WH

9555290055

162669953

Missing Item - Store Pick up

AED 39

AED 39

Missing Item

Homebox Sharjah Store

Grand Total

AED 2312.05

Feel free to approach me for any clarification needed.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta
Sent: Tuesday, March 22, 2022 2:36 PM
To: [email-masked]; [email-masked]; Raneen Baabaad <[email-masked]>; Sireen Abdeljabbar <[email-masked]>; Maryam Yahya <[email-masked]>
Cc: Ahmed Zoher <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: Pending Refund

Hi All,

Just FYI

If you have any follow-up on the below invoices, please wait for further instruction from me.
The below list has been forwarded to the management to investigate so we can get this sorted as soon as possible.

Invoice
Item Code
Quantity wise Price
Total Amount
Remark
9512749804
162374867
AED 79 x 6 quantity
AED 474
Short Item Received at WH
9515623220
163708943
AED 2
AED 125.50
Short Item Received at WH
162669941
AED 2.5
162111998
AED 19
162937975
AED 30
163089850
AED 7
161011349
AED 15
163700099
AED 50
9510242560
162764147
AED 238
AED 238
Short Item Received at WH
9518572742
163089787
AED 45
AED 113
Short Item Received at WH
163605398
AED 19
163089790
AED 49
9513197860
163993506
AED 196 x 4 quantity
AED 196
Short Item Received at WH
9513994683
163668271
AED 69
AED 152
Short Item Received at WH
163574119
AED 15
160854571
AED 5
160854572
AED 5
160854573
AED 5
160854574
AED 5
163065453
AED 39
163416224
AED 9
9515136756
161319563
AED 9
AED 24
Short Item Received at WH
163690109
AED 15
9521460324
163154695
AED 28.05
AED 28.05
Short Item Received at WH
9508856459
163500439
AED 196
AED 196
Short Item Received at WH
9555817544
163373712
AED 129
AED 129
Missing Item
9557906515
163709318
AED 169
AED 169
Short Item Received at WH
9522741483
163868091
AED 5
AED 107
Short Item Received at WH
154723621
AED 36 x 3 quantity
163418503
AED 15 x 3 quantity
163423766
AED 40 x 4 quantity
163424293
AED 9 x 3 quantity
162669925
AED 2

Grand Total
AED 1951.55

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Executive - Customer care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

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